Tribute at One Loudoun by Cogir

High staff +administrative staff turnover, not setup to care for residents who have higher needs. Definitely not able to assist residents who are incontinent. Not competent to identify/help residents who are injured or ill or who need to be on hospice. Family must be available at all times to advocate for the residents. Staff does not read medical notes and will perform procedures on residents that they've been directed not to perform (such as forcing a resident on hospice to get up and use the restroom when the care plan specifically says not to do that).

Overall the place is nice and clean. Staff are friendly and accommodating. First week didn’t go well as it almost seemed like they weren’t prepared for my parents to move in. Everything was worked out and my parents are settled in and happy. They keep busy with activities and engagement.

Value is for cost is solo because they did not have enough staff to take care of my mother. They admitted that they didn't have enough staff, but that didn't make up for the fact that we were paying top dollar because my mother needed more care. Also, whoever was in charge and I cannot think of her name or her exact title, but she never answered or concerns either by email or by phone. It has been two years since my parents were there, and they only stayed for one month because it was not worth it due to the fact that there was no care.

I would say the admin person that shows you around will make a lot of promises on how attentive the staff is but they are just trying to sell you. It is what my mom can afford and she seems to like the activity and friends she has made. No place is perfect.

My parents have been so pleased with their experience at Tribute at One Loudoun. It was an answer to prayer, meeting their needs, and providing peace of mind to all of us who love them so dearly. My parents really enjoy their living situation. The variety of activities keeps them busy, and their basic living needs are adequately met so that they are comfortable. While initially there was a period of adjustment, they have settled in nicely and made new friends. Probably the one asset they enjoy most is living in a faith-based environment. My parents needed the housekeeping services, and are appreciative of the services. General areas of the facility are always clean, neat, and welcoming. The housekeeping staff is friendly and very accommodating to individual residents’ needs. I heard my dad tell one housekeeping person who had just cleaned his room, that he really appreciated how they “plumped” his pillow when making up the bed! Every one is friendly, and staff is always smiling and willing to answer questions. We are greeted every time we enter the building. Staff is friendly in the hallways, and greets/acknowledges residents and family by name. They are helpful and willing to help problem-solve to meet individual needs. Maintenance staff has addressed any problems in a timely manner. I have to give a 5 for quality of care. I really don’t know specifics, but my parents have no complaints. They appreciate the services provided; they like the food, and look forward to certain menus; they enjoy the religious activities, including Bible study, spiritual enrichment, and weekly chapel services; they enjoy activities such as billiards, book club, Thirsty Thursday (alcohol), walking club, etc.; they participate in movie nights, and a variety of community outings; my mom has really appreciated the balance classes; and, my father has started an intensive care for struggling plants! They both appreciate having basic needs met, such as meals, cleaning, and laundry, that make their life easier. Tribute provides a variety of services, such as transportation to the grocery store, Walmart, doctors appts, and on-site PT, and weekly clinic services. There is also a beauty shop on the premises, for hair cuts, shampoo & sets, perms, etc. The staff at Tribute is superb! The facility is clean and inviting. The management is quick to address concerns, and always willing to spend time with residents addressing concerns (their door is always open). The dining room has provided special touches for individual residents, such as giving my dad a “pot” of coffee each morning (rather than just a cup), and providing soft food meals while my mom goes through a month of dental procedures. My mom is so proud to invite family over for special events, such as Mother’s Day and Thanksgiving meals, courtesy of the dining room staff. The housekeeping staff has made sure that individual needs are met, and communicated well when changes to the schedule were made. My parents LOVE the food at Tribute. They appreciate the variety of the menu, and have certain entrees they look forward to. They appreciate the dining room being flexible with their schedule. When they are running late, the dining room will package their food for pick-up, so they can eat when returning. (This is especially helpful on Sundays, when they are often late getting back from church.) Tribute provides a plethora of activities, for independent living as well as the assisted living population. My parents have picked their favorites, and each month look forward to seeing what is coming up. Then they plan their schedules accordingly. They really enjoy the variety of music programs each month. They have also participated in a few of the off-campus offerings, such as trips to a winery, community plays, and scenic rides. Other activities include a knitting club, gardening, cards, etc. My parents are content with the rent they pay, and what it covers. Once we figured out how many months/years would be covered by the sale of their home, they were satisfied they could afford it long term. So, yes, we would highly recommend this facility. Our first interview for a place for our parents was Tribute. We went to 2 other places, just for comparison, and neither offered “just the right” level of care for their needs. Tribute was a perfect solution to their housing needs in so many ways, and when we took our parents for a tour, they agreed, and wrote a check on the spot. The decision to move my parents to Tribute was approved by other family members, as well as their friends. We were fortunate to have someone (not sure what her title was, but she was like a social worker) who answered all of our questions along the way, was able to give referrals for the transition process, and made the actual move in very easy. Unfortunately, my mom went in the hospital just 2 days after arriving (we wore her out!), so there was a glitch in the overall settling in process. But the staff members were very understanding, attentive, and patient throughout their first few months of adjustment.

The staff is very welcoming. The facility is exceptionally clean. We have had good communication with the staff. The move in process was very smooth. The meals look very appetizing and are good quality. We would recommend to others and have already recommended Tribute at One Loudoun to friends searching for Assisted Living for their parents.

Tribute at One Loudoun turned out to not be a good fit for my family, but they were good at communicating, tried their best, and were very friendly. It just ended up not working out for us in the end.

It's a beautiful facility but only good for those who don't require a lot of help. They promise everything but can't deliver. They ask us to be patient but while spending up to 8k/month there is no help. My father had to feed my mother. I saw a man leave the dining room because no one was there to feed him! So he had no dinner! My father didn't get breakfast a couple of times because there was no one to help my mother. The nurse and manager do not return phone calls or emails. We are very disappointed.

Wonderful caring staff from the front desk to the kitchen to nurses to activities and maintenance. Couldn't ask for better. Relatives say to me "Are we taking you back to the country club?"

It's a beautiful facility but the staffing was terribly deficient, not only with medical assistants/CNA's but even in the dining room. Definitely not the place if your loved one needs assistance.

The Tribute at One Loudoun is a beautiful facility it does not resemble a typical nursing home at all. The staff member are extremely friendly and have excellent communication which we really appreciate. It is in a great location, there are a ton of different things in the area so it is really easy to take your loved one out and about. Based on our experience so far we would absolutely recommend this community to other families.

I just find that the staff goes above and beyond in every scenario to take care of my father. [name removed] is the person that I worked with to get him into the facility and she is just so caring and such a lovely and loving person. She is one of the reasons why I want to move my mother in here as well. I would absolutely recommend Tribute at One Loudoun to others looking.

We would recommend this community to others