The Windsor at San Pablo

I placed my 93 year old mother at The Windsor at San Pablo 6 months ago and have been so pleased with the facility and staff. From the day I met the Sales Director, [Removed] and her team, my mother and I were embraced like we were already a part of their family! They were so excited she was a "Rosie the Riveter" World War II veteran and couldn't wait for her to join their family of veterans. Their passion and caring for the residents is transparent and in the wake of Hurricane Matthew they exceeded my expectations. [Removed] Best, Residence Director, rolled out the red carpet for our family and invited us to stay with Mom during a very stressful weather experience. Not just our family, but they also included the families of their employees so they could be together during the storm in a safe environment. This speaks volumes to their level of care for their residents and as an employer! My Mom is happy & secure at the Windsor and I am so grateful for her her Windsor family and for making the decision to move her to The Windsor of San Pablo!

My mother is currently in this community. She loves it! The staff are friendly and responsive to her needs. They are making positive changes, brought in a new director who is hands on with the residents and the staff, and are bringing in an RN to add more clinical experience to the nursing department. This has been a joy for mom, and for us!

My grandmother lives at The Windsor now and our family is delighted with her new life. She has made several new friends and stays active all the time. The staff is very friendly and the environment is warm and cozy. It feels like home for the family as well. Super happy with our decision.

The staff I met at this community were nice. The units were a little larger than we were looking for. It was a little more expensive than the other community we liked. This community just did not feel right for us.

There are so many changes happening at the moment. They got a new director and a different head nurse. There also hasn't been many activities going on because some of the staff have been in meetings. The cleanliness is okay but it could be better. The staff however has been friendly. At the moment i have been the one updating with them it would be nice if they did this.

Very friendly and caring staff. Mom is in the memory unit and is wheelchair bound but they are treating her with kindness. Her memory is better than most of the residents there but we hope she will get involved more.

All good

I toured this community while looking into care options for a loved one. This was a very nice looking place, it was well kept and clean, and all of the staff I met seemed friendly and professional. However, it was on the expensive side and out of the price range we were looking in. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this was our second choice and is definitely worth a look for anyone searching in the area!

At The Windsor at San Pablo they got so full so quick that the staff isn't catching up with the population. There seems to be not be a lot of communication with the staff as far as medication goes. Everything else at this facility is good.

We looked here when we were looking at respite options. The Windsor was fine, it was very nice. They had minimum stay requirements for respite though, and while I completely understood, it didn't work for our needs.

Very likable as far as looks and professional employees. My mom likes the place and can't find anything to complain about, but still wants to go home. Food is very good and they have different activities all the time. They we're comparable in price with the ones we compared but being on the smaller size was a big plus.

Overall I think they do a good job at The Windsor at San Pablo! My loved ones have only been here a short time, but they seem to be settling in well. The staff is friendly and caring, and the facility itself is well kept and clean. They have a lot to offer the people who live here! The food is decent, and they've got a good variety of activities and events (I do think it would be nice if they had a few more activities planned with the men in mind). So far we're pleased with our choice!

Absolutely beautiful! Everything is elegant and the staff very friendly and informative. It was one of our top two choices for my parents. The movie theatre, spa, bistro, country kitchen, etc., were inviting. I would live there myself!

I moved my husband into the Windsor and have since moved him to another community. It is a beautiful place but being so new I think they still have alot of kinks to work out. Not a great experience.

Beautiful facility and friendly personnel . A lack of communication between personnel about patients is a problem. Medication distribution also a problem. Im hoping the problems will work themselves out since this is a relatively new place. Management addresses problems when brought to their attention but not totally solved.

Visited office, warm friendly staff. Menu adequate, allows for substitutions, they told us of many activities that residents can participate in. Invited to opening of the Ortega facility on Sunday. Will have a better feel when we can see the physical building and meet staff. RN coordinator and LPN's on staff. So there are professionals on site. More after Sunday