The Watermark at Trinity

The quality of care has been spotty. Calls for assistance have been met with long response times. A recent incident where the ball was completely dropped, was an order for a blood draw was left with the nursing administrator with instructions to send results to the doctor's office. One month later, we went to the doctor and she had not received the results. The blood work was never done. It cost my mother a [fee removed] co-pay and a waste of 2 hours time. We had to schedule another appointment so the doctor could review the results with us. There is also an issue with her A/C unit. It hasn't worked properly for 4 months. Her apartment is too warm. After numerous attempts to get maintenance to fix it, I had to escalate the issue to the facility director. I'm awaiting a response.

If you have the opportunity to move in do it. You will be very happy there.

I highly recommend the watermark, it has been a lifesaver saver for our family. We are pleased and glad mom acclimated so well. We highly recommend the community.It was outside my mothers community and my sisters community. It has the most attractive and inviting atmosphere, lovely rooms and great staff.

My husband and I moved in to Watermark Independent Living in Trinity in [date removed]. It was a blessing that we had made the decision to move here, because shortly after moving in, my husband passed away. Not having any family living close by, the residents and staff became my family. Their support and encouragement to participate in the activities helped me develop new friends :) Some of the reasons why we chose Watermark as our new home are: * New construction * Apartments are equipped with full-size washer / dyer, and kitchen appliances. * Flexible dining - serving daily meals in the cafe & dining room. Rent includes many amenities and services that offset monthly expense when compared to expenses paid when owning our home. * Activities and social events provide opportunities to socialize with others to make friends, and to encourage a healthy active lifestyle.

Our mother was one of the original residents and lived in their memory care area until her passing last week. I can't say enough about our experience not thank them enough. The place was always clean, beautifully furnished and the residents were also clean, well dressed, and well fed. My most memorable experience was the staff. They are all truly caring and love the residents. This is something you can't pay for and for that I will be forever grateful. My mother passed in her room surrounded by her loved ones, and that includes the staff as they became as much her family as we were. Altzheimers is a terrible disease, but if you need to place your loved one, this is absolutely the best home for them.

Great staff! Everyone is so friendly and upbeat!

The staff have been very attentive and loving to my loved one, they have made sure she is comfortable and safe in her new living environment. They have a great rehab program and keep me informed and involved in her treatment plan.I have been very pleased with this community and all of the services they offer my grandmother.

We visited Jennifer [removed] and was briefed on the upcoming opening and the apartments that were available. We had a pleasant and informative discussion. We were very interested and made a deposit. Jennifer was very helpfull. Our experience was excellent. Thank you.