The Watermark at Oro Valley

What we like the most about The Watermark at Oro Valley is the staff and just how friendly and helpful there are. Base don that experience we would recommend this community to other families who may need a place for their loved ones

We had toured many facilities leading up to our current assisted living arrangement and felt that the Watermark at Oro Valley was a great place for mom. My mother has been here for over three years and has seen the highs and lows of growing old and living in a controlled environment i,e; dining, activities, outings where you may or may not be able to go out on your own. This facility has gone through many changes and as usual staff changes. Through all the trials to include COVID, Watermark has always tried to keep residence and family members informed on any changes to ensure that everyone is safe and happy. The dining facility is always clean and the wait staff knows you by name and most times what you like before you ask. The menu gives you many options for whichever meal you are having. Overall the facility is a great place for mom and would recommend it to others. Take a tour and see for yourself

The recent change was rough at first but settling in. They still have a few kinks to work out. They are actively working at those. My loved one enjoys the food. The offer a variety of activities. They do don't try to actively recruit the residents into participating in those activities. That could need addressed. After a rough transitional period in the beginning, she settling in much better now.

When Watermark bought the Quail Park of Oro Valley Assisted Living facility, the administration and nurses were fired (or left on their own accord), which should have been a red flag for us. Watermark overdosed my mother-in-law with insulin two days in a row which cause her blood glucose to bottom out. When they realized their mistake, they evicted my in-laws and handed the letter directly to my mother-in-law and ignored my wife's wishes to have her handle the situation. As a result of the stress, my mother-in-law developed congestive heart failure and was hospitalized for a week.. This could have been prevented if Watermark had let my wife handle the situation. My wife has Power of Attorney (POA) for her parents for all financial and medical decisions. We verified that the POA is indeed valid for all financial and medical decisions with our lawyers and state agencies and should not have been ignored. I would give zero stars if possible. Beware and stay clear!