The Waterford at Round Rock

We are very thankful to be at the Waterford in Round Rock. [name removed], [name removed] and the ENTIRE staff has been helpful, caring, loving and kind with the transition of my father to his new home. They are taking excellent care of him, providing great meals and activities to help him maintain his daily life. It is nice to have people that truly care for the residents and want them to have the best life they can in their home away from home. I was very pleased with our decision to move him to Waterford, and even more grateful once we moved him in and saw the compassion and care they provide.

We chose Waterford at Round Rock for my 99 year old mom and she loves it. The staff is friendly, caring, and capable. There are plenty of planned activities and a great social life for her. The food is excellent. I can join her at any meal for free, which I do at least twice a week. The back courtyard is a great place to sit or stroll. The location is excellent: isolated from city traffic but less than a mile from St. David's. When she fell a couple weeks ago she was in the ER within an hour, with staff by her side every second. She is happy and I am happy. Highly recommenddd.

Since Sonida Senior Living took over, the quality of care at the Waterford at Round Rock has greatly improved. The new management team is more engaged and attentive, ensuring that the care provided to residents is consistently excellent. I’ve noticed a positive change in the overall atmosphere, and it’s clear that the staff genuinely cares about the well-being of each resident. I highly recommend the Waterford at Round Rock for your loved one, as the improvements under new ownership have truly made a difference.

My experience year has been very well. I have enjoyed the facility and visiting with my client with no problems everyone’s friendly and helpful. I am his room is always clean his laundries done on schedule time. He’s enjoyed his meals. I think his special meal is breakfast they’ve made his eggs according to how he likes them. Overall, I think the family is very happy. All his needs are well taken care of.

My mobile dental company, Enable, visits the Waterford regularly and we are always impressed! The staff members are always so kind and helpful. The facility is spacious, recently updated and kept very clean.

Staff turnover has been very high. They were just purchased by another company effective 7/1, and things seem to be trending upward now. But the last year was very hard for staff & they lost many great people. We love the location. It's very close to our house, so we get to see Mom frequently. Set in a park-like area away from noisy traffic. And she's in a nice apartment that opens up into a pretty courtyard, and she enjoys having a "backyard." The food has been a constant source of complaints. Again, new menus with the new company, but she generally complains about lack of variety in vegetables & not enough fresh fruits & veggies...everything "canned & unhealthy." Nice community with room for improvement is fine. New company is changing a lot right now, so I think it's all going to be good soon

The building is beautiful and clean but what sets this facility apart is the amazing staff. It is in a bit of a hidden location but is worth going to look at if you need care for a loved one! A hidden gem for sure! They have all new office staff and chef and are committed to excellent care. Take the time to visit this location

Communication sucks but the staff, when available, is great. The quality of the meals are great. Better communication would help. Based on our experience, I would not recommend the facility to others.

Staff - very friendly, courteous, attentive Food 0 mom says the food is good. She eats good. Mom has made friends, enjoys visiting. A/C Repairs cause discomfort - warranted temporary rent reduction (didn't happen). Housekeeping in room could be better.

Patients are very happy (mc)

Only able to visit once every few months. Staff seem friendly and helpful.

The care here is above and beyond excellent! Do not be deterred by the building- it is in the process of a remodel and is a bit tired in its appearance . The staff truly acts as a team, and you will be happy your loved one lives here. My friend is a resident and the care and responsiveness of the caregivers is impressive- he could never get this kind of attention at any other facility. He is clean, his apartment is clean, and they are on the ball if I have any questions about his health. Outstanding- The Rose has put “care” back in caregiving.

The staff have been very caring but I wish my dad got more help with hygeine. He’s not always cooperative, but I think with more encouragement he would bathe, shave and brush teeth more. He also needs more activity. He gets bored. Also, regular communication between admin and families would be appreciated. Finally, thanks in advance for doing everything possible to pay and recognize care staff adequately to slow/prevent turnover and to keep the facility looking nice. Appreciate your efforts!

Nursing Staff is excellent but food is not good. Lots of changes in business office over last few months has led to some lapse in communication, but that seems to be improving. New executive director seems to share resident concerns about menu & has promised to work with kitchen staff to improve offerings. Definitely highlight excellent staff. They are working so hard to keep residents happy & safe through lots of changes. But once these changes & updates are finished, I think it's going to be really great.

My office has a client who resides at Round Rock. She is vision impaired and does not use technology. I have experienced extreme difficulty in faxing and emailing her updated practitioner notes since 2021. There is a high rate of turnover and the client has expressed that staff are untrustworthy. I frequently hear that she is not given the notes and every few months my emails bounce back as undeliverable. Hopefully, they can get things settled and improve their issues, but I would keep this in mind if considering this location.

I visited numerous facilities within the local area and decided to reserve a room at The Rose of Round Rock for my parents and have been happy with that decision ever since. Some of the main factors that led to this decision were cost, multiple outdoor walking areas within the facility, the internal sitting areas and the courtesy and professionalism of the staff.

The location and availability of on-site PT and OT stood out to us about this facility. The staff is very friendly. Activities are available. The facility is very clean. I would recommend them to friends and family.