Pavilion at Great Hills

The staff have all been kind and compassionate. When something occurs out of the ordinary, they call my sister timely, to let her know what has ocurred and the action taken or needed. They include the family in care plans.

My mom has been a resident since February and she loves the facility and the food. But it is the staff that makes this facility off the charts amazing! I’m there to see my mom just about every day and everyone is exceptional. They treat my mom with care and compassion. I would like to give kudos to her caregivers /dining staff/ Wellness Director/facility Director and all the auxiliary staff. So many people to name. As an Oncology nurse I would recommend this facility to all my patients. Thank you from the bottom of my heart.

[name removed], my sweet husband, had some very serious medical conditions in the past two years that require him to be in a location where his medications are provided and where the people around him are able to support his needs. He found the right place at The Pavilion at Great Hills. Not only is the facility very home-like it is also immaculate! The staff are very loving and attentive. The activities are fantastic! He is engaged at all times. The other added extra is the other members of his community. He can have intellectual conversations and engage in stimulating activities. I'm very appreciative of all the Pavilion has to offer!

If you are looking for a place for your mother or father in their golden years, look no further. The living spaces are very nice, but it’s the staff that deserves all of the accolades. Peace of mind is priceless, and this what we have for our mother at the Pavillion and we couldn’t be happier. The staff is caring and compassionate and the administrators go above and beyond to accommodate. Our mother is very happy and we couldn’t ask for anything more!

My wife was diagnosed with Alzheimer's Disease. Her neurologists at The UT Comprehensive Memory Center strongly recommended that I move her to a memory care center where she would be in a structured environment --a place where she would experience the same surroundings, see the same people, and do the same things at the same time each day. To a large extent I found this at The Pavilion at Great Hills in their Memory care unit. Of course, the residents come and go. And so do some of the staff. Turnover is great in this field, but there are some staff members that have been here as long as my wife has been here. I believe my wife is treated with dignity and respect, and I feel as if the staff truly cares about her well-being and comfort. Lines of communication are open all the way up to the Executive Director of the facility. The food is great thanks to three really wonderful chefs --"[names removed]". The facility is clean, and the grounds and various courtyards are well tended.

My mother-in-law lived her final years at the Pavilion at Great Hills and was well cared for while she lived there. A few years later my own mother was in need of a Memory care residence and we were happy that there was a room available for her at the Pavilion. She has lived there for the past 2 and 1/2 years and she has received consistent loving care from a patient staff (Alzheimer's can test the patience of even the calmest of people sometimes but she has always been treated with understand and kindness.) When a third family member was in search of an assisted living option, we didn't even consider any other place than the Pavilion because we knew we'd be pleased with our decision to move him there.

I am pleased to be writing this review for [name removed], our Executive Director of the Pavilion at Great Hills. [name removed] has been exceptional in her role, demonstrating outstanding communication skills and providing unwavering support to our entire rehab team. Her pleasant demeanor and genuine care for our residents ensure that everyone feels valued and well taken care of. [name removed] dedication and professionalism make her an invaluable asset to the Pavilion!

The Pavilion has great staff, fun activities for residents, and just an overall warm atmosphere. I really would recommend this facility for any family looking for a place they can trust. Everyone greets one another by name and they also have events monthly to welcome new residents. Once you’re here, it doesn’t take long for you to feel at home

My 92 yo mother has been a resident at Pavilion for more than 3 years. I am her main support and have lunch with her every Friday. So I have had the pleasure to interact with the Pavilion staff for quite a long time and I can honestly tell you that their staff is amazing. Not just one or two, but the entire staff. The care and the love that they show, not only my mother, but to every resident there is almost unbelievable. And their interactions and communication with me, as my mother's caregiver is beyond expectation. I would highly recommend The Pavilion to anybody that is looking for a great place for the seniors in their lives.

My dad has lived at the Pavilion for about two years now and he always marvels at how fortunate he is to be in such a wonderful place. The staff are all very caring and kind and take very good care of him. One thing that really impressed me when we were touring assisted living places was that at the Pavilion, a town hall was being held. That really made it feel like a community where everyone has a say and contributes. It feels like home there and that’s what we like best about it.

My mom likes it here as there are interesting activities held for learning, fun, and enrichment. The activities team is outstanding. The Pavilion is a nice size, not too big so it’s easy to navigate. The staff is caring, welcoming and accommodating and the building and apartments are well maintained and clean. Front desk staff are dedicated and friendly and knowledgeable.

The staff is amazing!! They are attentive and always available to answer questions. Food is good and so are the activities. Housekeeping staff keeps rooms clean and smelling good. The receptionist is so kind and always available to help.

We recently moved my mother from The Pavilion. On the day we moved her out, we discovered 3 pair of her pants (new within the past 8 months) were missing. The director for the Pavilion said they would look, then told me they would reimburse (I have the receipts.), then told me since Mom no longer had an account they would figure out how to reimburse, and then I was told they could not reimburse because the receipts were from 2022. During the 17 months my mother was in Valeo (Memory Care), they went through 4 directors and were understaffed the entire time at their own admission. Their circumstances should never be an excuse for poor care, poor maintenance (leaking HVAC unit in more than one room) and poor resident support. I would never recommend The Pavilion under this current ownership and leadership. We are glad that we have learned there are better alternatives and fortunately have found a facility that is well managed, has caring staff, and low turnover.

The reason the overall experience received 3 stars is they are not trained to handle difficult residents. They have exercise videos for hours in the mornings and very occasional activities. It is a good value is they still have the lifetime rate.

Only thing we do not like - which could be more so the industry but our loved one was approved to move in there and after a medical examination that was performed by Pavillon and within the first few weeks we were told our loved one may have to move because they required more care - we found that to be very frustrating after all the work and money we had spent getting our loved one moved in

We chose Pavilion at Great Hills because of the cleanliness of the facility, we were very price driven so the value for the money, and the friendliness of all of the staff we interacted with. The room sizes are average to others that we looked into. I was surprised at how good the food is here, they are chef prepared meals. I would absolutely recommend to others.

They were able to work within the price point that our family needed. I think my loved one is well taken care of. I text with the staff in both in administration and nursing staff and they are quick to respond.

The staff was very friendly, helpful, and compassionate. The food was amazing and the community was very neat and clean. I felt like the community also offered great value and I would recommend this community to others.