The Terrace at Chestnut Hill

For our loved one, it seems to have worked out. It's always clean there, and the staff is pleasant. Our loved one has no complaints.

I would tell others that the administrative staff I worked with were excellent and very responsive. But the medical side of it, I did not think he got the quality of care that he needed while he was here. I do know they have new staff but it is taking time for them to rebuild what was lacking. I was not pleased with our experience but I would tell others to check it out and decide based on your loved ones needs are.

The price is right and you get what you pay for. Communication is pretty good between the staff and the family and they do return calls quickly. I would recommend this community to others if the price is an issue for your family

[date removed] spoke with [name removed]. Personal care home - provide all meals, transportation, they have all activities - GENESIS is OT and PT provider. Visiting physicans, room cleaning once a week, outdoor space - big terrace, figure 8 walking space, green space, vegetable garden maybe coming, they have 24 hour a day care givers and medication technicians, if care staff not there they call 911, they are hiring 2nd nurse from 3-11 with goal of having 24 hour nursing down the road. They take trash every day and make bed like a hotel. $ 3400 per month up to $ 4400 per month. 5 levels of care $ 500 to $ 2300. She has to get her own cable TV set up. She has to get Comcast set up. have WIFI. 70 personal care apts. and 45 memory care side residents. 103 total apartments. Sides are separate usually.

The downstairs of the community was always clean, when you went upstairs it wasn't clean to the hallway wise. The residents' room wasn't clean. I found my mom with human feces on her, with a breakfast tray next to her. Everything is good, except for the memory care. You don't have any single room, and the community told me they could handle memory care. She is then put in a room with another person. Her stuff was with the other resident in the room. The price went up, and there was no place for family in the room. The room always smelled like urine because of the roommate. When my mom had a TV because the beds had to be side by side, and my mom couldn't see it. The rooms were small. The staff was overworked, and had more rooms than they could cover.

Our mom came here in Feb 2019. She has dementia, but medication has helped her manage her behavior. She walked, talked and danced when she came in February. She was in Personal care, but enjoyed going to dances in Memory care. She started using a walker early April and then she fell later in April. She was first sent to the hospital and then to rehab. That's when we learned she suffered muscle weakness due to lactic acidosis because she laid on her side for a long time. In rehab she walked with a walker, but with someone behind her, as she feared falling again. She came back to personal care at the Terrace in early May, but we all agreed she needed to move to memory care for full care. New mgt took over mid June. Things started to go downhill. Staff not responding to phone calls, concerns, etc. Our mom shared a room, as this was all they had in memory care. Finally in early August she moved into her own room on a different floor. That's when the new floor's aide noticed she had a blister, covered with a band aid. We knew nothing about it. No real explanation given. Our mom became incontinent because she would call for bathroom assistance that didn't come in time. We would find urine drenched clothes in her hamper. Urine stained sheets on her bed. She doesn't even try to walk anymore, just stays in her wheelchair. On [date removed] my sister and I were both visiting. We assisted our mom to the bathroom and saw she had a bedsore. I went to get the nurse in charge and the memory care director. Both said they knew nothing about it. How can that be? Our mom has full care. Someone is bathing her, dressing her, changing depends. We called the new Director that day. When she finally called back she was defensive and rude. I waited until Friday for her to follow-up. She didn't, so I called again. She called back and had no info as to how this happened. Finally Wound Dr came that Monday and said she has a stage 2 bedsore. That blister we saw in August was stage 1. He had to debride the area and gave treatment instructions. This is so not a place to put your parent. Our mom went from walking and dancing, to a fall that left her scared to walk, then a bedsore, dirty linens and weight loss. I would never recommend this place to anyone.

I liked the small community for my mom. Less confusing for her. Like that some of the staff had longevity there.

I see real efforts from the staff in Memory Care to address the residents' individual needs.

Nice place including staff.Modern and clean

Mom went to the Terrace after coming off of rehab from a fall. Unfortunately after 3 months, she fell and spent 7 days at Chestnut Hill Hospital. They wound up not treating the fall but the multiple bed sores that had been allowed to increase and get worse while at the Terrace, one so bad it had to be operated on. Overall, the terrace is okay if your love one doesn't need special care.

When I toured The Terrace, it seemed like it had so much to offer, but now that my father lives there, we are terribly disappointed. For whatever reason (understaffing?), the staff do very little to help my father, including ignoring or not noticing an open wound, taking a very long time to respond if he ever has an urgent need and presses his call pendant (response time is supposed to be under 7 minutes- today it was 29 minutes). His apartment is never clean. (If we ask for basic cleaning on the spot: “Housekeeping isn’t in today.”) Getting medical care from visiting doctors, dentist, etc that make house calls is thwarted because The Terrace won’t complete forms they need. Problems remain despite multiple attempts at advocacy. Please find a better place if you are looking!

Tour facility on Thursday, [date removed]. Tour folks ([names removed] and the Executive Director - I forget her name) were extremely knowledgeable and very hospitable. I was impressed that they had my name listed on a decorative chart as I entered - even though I had just planned the visit an hour prior to the actual tour. Impressed. For a few reasons, we are not going with this location; mostly due to more compelling reasons of having already applied to other locations. If needed, and if room available, this would be a place to consider.

We took a tour at The Terrace at Chestnut Hill and really liked it. If it had been located more centrally between my siblings and me, we may have chose this place for my loved one. The people were great, and I liked that they seemed to have reasonable price and payment options available.

We love this community there is so much going on here. If you are active and interested in doing things take a look at this place. They have a concert every Monday night. They do fun things like barbeques and different events. But the best thing is that they encourage the resident's families to join in on the fun they are very much family oriented. The outside pharmacy the community they use came in and gave a question and answer time and explained their services and how it would benefit our loved ones we signed up for it and we have not been disappointed yet. The residents and staff are always happy. My aunt has a wonderful private room with her own bathroom. I can't say enough about how blessed we are for having found such a wonderful community

For the time my mom was here, the experience was good.

We toured this community and did not find the feeling that we were looking for. the community was smaller than what we wanted. We like the cleanliness of the community and the menu. We would recommend that other families tour this community for the care of a loved one

I liked that this community worked with me to get her examined and to see if she could fly. The had a sister branch in my aunt's state, so a staff went to assess her. In the beginning I had some small issues like not saving a meal for my sleeping aunt or they were not checking or changing her before the night shift left. On the weekend I make sure they put her to bed better because the staff can lack at times. She is adjusted now and everybody there looks happy. They had a party for the residents with family and jazz music was playing for entertainment. A Place For Mom made it possible for me to relocate her, I was trying to move her.

I toured this community for my mother, and her needs. My tour went well overall. Everyone was kind, and polite to my family, and I. I did find another community that suited our needs better, but my tour was a good experience.

The Terrace at Chestnut Hill is a very good place for my parents and everyone was really nice.