The Pinnacle at Plymouth Meeting

Pinnacle of Plymouth Meeting is a beautiful facility & the care has been great. The staff are friendly & professional and give me updates frequently. I moved my Dad from another facility to Pinnacle and I am glad that I did.

The care staff and the head of Memory Care are the reason we have my mother at The Pinnacle. She tells me they treat her 'like a queen'! My mom is always dressed nicely, and they try hard to get her involved in activities.

I moved into the Pinnacle at Plymouth Meeting about 2 months ago and so far I've been very satisfied. Every staff member greets you by name and tries to create a welcoming experience for each resident. They work to tailor each person's day toward what works best for you rather than what works best for them. The residents also go out of their way to learn each person's name and you can imagine what a great environment that creates as far as feeling welcome and at home. The facility is beautiful and has many amenities that you do not normally see at similar type locations including a movie theater, a spectacular game room, many distinctive common areas both inside and outside, and a gorgeous dining area. I'm on the younger side for these type places as I am only 58 with cancer but I would recommend this location for anyone my age or older who's looking for a great place to live in a truly welcoming environment.

My sister [name removed] has been at the Pinnacle for about a year and a half. The facility has many amenities including a movie theater , pub and game room. The aides, therapists , hair stylists and kitchen staff have been great looking out for Jane. The activities staff, especially [name removed] have worked hard getting [name removed] involved in things.

My father has been living at Pinnacle at Plymouth Meeting Senior Living, and our family couldn’t be happier with the care he’s receiving. The staff is incredibly attentive and treats him with genuine respect and kindness. He’s been enjoying the activities and making new friends, which has brought him so much joy.

I’ve truly enjoyed my living experience at Pinnacle at Plymouth Meeting Senior Living. The staff is kind and attentive, always making me feel at home. The community offers a great variety of activities and amenities that keep life engaging and enjoyable. The facilities are clean and well-maintained, and the overall atmosphere is welcoming and vibrant. I would highly recommend it to anyone looking for a supportive and comfortable place to live.

Hidden gem in Montgomery County for seniors! Pinnacle is welcoming and always active; the pub is an engaging spot indeed. The activities calendar is very vibrant and always creative. A farmers marker FOR the residents that they brought TO the community ; genius! The dining room is bright and food is certainly top notch! The aspects that are most important to the residents, are most important to the staff . Highly recommend.

The Pinnacle is one of the best, if not the best facility around. As a visitor and a nurse, I find myself strategically looking for quality in a facility. The Pinnacle is clean and fresh with a welcoming feel about it every time I visit. The clients tell me how they love the choice they made for their new home. Everyone is so very friendly there. There is no question to big or small to ask any staff member. If they don’t know, they will guide you to who does know. Upon entering, the receptionist always has a smile and positive words to say. The staff is excellent. From the CNA’s, to the kitchen staff, to the nurses , activities and administration are all graded with an A+. If you tried the rest, you need to try the best. Go with the Pinnacle for your loved one. You will not regret it.

The Pinnacle's Memory Care Director and staff are compassionate and caring in all interactions with residents and family. It is obvious how much they care with the time and effort spent for each resident. The professionalism is unmatched, and it's truly a pleasure working with this department.

The Pinnacle at Plymouth Meeting is a wonderful place to live. I have been a resident myself for over two years and enjoy it very much. We have great food, watch movies every night, and the people are very nice.

I toured this community with my mother-in-law and we loved it so much. They have so many amazing services and amenities, and the place is huge! The room sizes were great and we felt like the prices were reasonable.

The place is very bright and lively. Staff are attentive. Very social environment.

My dad is 100 years old and quite independent and self sufficient. His transition was easy peesy, in September. A few glitches and delays with Verizon but they worked diligently to get the job done. The administration is exceptionally responsive, eager to satisfy. This is a welcoming environment from staff and residents. The building is clean and well maintained. Apartment space is great, kitchen and bathroom areas ample. Location a plus.Tons of activities. Coordination with housekeeping, laundry and trash collection needs more organization. My dad and I highly recommend the Pinnacle. I have read other reviews and can say we have not experienced anything negative worthy of posting. A wonderful environment so different from the typical. assisted living facility. Kudos to the front desk staff.

We took my sister out of the pinnacle in less then a year due to lack of care and under staffing. theft was also an issue. To keep it simple, they are very under staffed, do not provide the care promised and are mismanaged.

Overall the Pinnacle is a good place. My mom is happy and safe. At times, personal care services (assistance with showering, trash pick up, and laundry) have been a bit inconsistent. I recently met with the director and assistant director about my concerns. They have put a new plan in place to make sure that the services are provided on a regular basis. We will have a follow up meeting in a month. My mother loves the food, but the service in the personal care dining room leaves a lot to be desired. Tables are not served at the same time and some residents wait 45-60 minutes for their meals. I have shared my concerns and the staff has recently put a plan in place to address these needs. We are still glad we chose the Pinnacle. No place is perfect, but the staff seem willing to address our concerns.

I would say everyone is friendly and doing their best. The nurses are excellent . I would highly recommend it.

Our Mother lived in the memory unit a total of 18 days with family and a friend visiting at various times. Constantly addressing issues. Mom went from walking on her own, singing, and feeding herself to laying in her bed without being checked on, hearing aids not in or on, food not being soft or cut so unable to eat. Same excuses as to why Mom was in bed, hearing aids not on and food. Although forms completed prior to moving there staff had no idea of food requirements. I visited Mom 3 days in a row, on third day found Mom in her bed again unresponsive this time. Ambulance called and taken to the hospital. Mom was dehydrated which exacerbated other health issues. Mom did not return to The Pinnacle and I would NOT recommend anyone move a loved one there. Also I received 3 invoices the first billing cycle: the first 2 bills were wrong. I would give a minus rating if possible.

It is a very nice facility I would say it is definitely better for independent living than assisted. Decent size apartments, mom is in what they called a flex apartment so if she leveled up to assisted she wouldn't have to move apartments so there is not a full kitchen but the living space is good the bedroom good and closets are large.

The staff is extremely helpful and friendly. They take the time to get to know the residents and their family by name. They go out of their way to accommodate all requests and are patient in responding to questions and/or concerns. There are a plethora of activities for all interested. And, they intentionally create environments and activities that are inclusive to family members of all ages. The Pinnacle always smells and looks clean. It's bright and cheery. Since moving to The Pinnacle, my mom looks different. She looks happy. She has made so many friends and it's forced her to learn and remember names and faces. It's helped her stay active and her mental state has improved dramatically. She's out and about within the building and participating in various new activities. We are all very happy and satisfied with The Pinnacle.

Communication - If I communicate something with the front desk, it is more than likely done on behalf of my Dad. The "back" office, particularly financial part, have not given clear answers when I have asked about invoices nor did she get back to me when I was told she would. I wish they would have been more clear about the differences between Independent and Assisted living prior to signing papers (beyond the basics like number of meals etc). I did not know my Dad was not allowed to be (medically) helped by anyone within Pinnacle because he is in independent. He has had numerous unexpected medical conditions upon move-in and I have learned the difference myself. That said, they are very attentive to our needs and try to help as best they are permitted to do so. Meals are pretty good, according to my Dad. The move-in process was pretty good - provided carts etc. Overall, very pleasant and clean facility.