The Pinnacle at Plymouth Meeting

I would say everyone is friendly and doing their best. The nurses are excellent . I would highly recommend it.

Our Mother lived in the memory unit a total of 18 days with family and a friend visiting at various times. Constantly addressing issues. Mom went from walking on her own, singing, and feeding herself to laying in her bed without being checked on, hearing aids not in or on, food not being soft or cut so unable to eat. Same excuses as to why Mom was in bed, hearing aids not on and food. Although forms completed prior to moving there staff had no idea of food requirements. I visited Mom 3 days in a row, on third day found Mom in her bed again unresponsive this time. Ambulance called and taken to the hospital. Mom was dehydrated which exacerbated other health issues. Mom did not return to The Pinnacle and I would NOT recommend anyone move a loved one there. Also I received 3 invoices the first billing cycle: the first 2 bills were wrong. I would give a minus rating if possible.

It is a very nice facility I would say it is definitely better for independent living than assisted. Decent size apartments, mom is in what they called a flex apartment so if she leveled up to assisted she wouldn't have to move apartments so there is not a full kitchen but the living space is good the bedroom good and closets are large.

The staff is extremely helpful and friendly. They take the time to get to know the residents and their family by name. They go out of their way to accommodate all requests and are patient in responding to questions and/or concerns. There are a plethora of activities for all interested. And, they intentionally create environments and activities that are inclusive to family members of all ages. The Pinnacle always smells and looks clean. It's bright and cheery. Since moving to The Pinnacle, my mom looks different. She looks happy. She has made so many friends and it's forced her to learn and remember names and faces. It's helped her stay active and her mental state has improved dramatically. She's out and about within the building and participating in various new activities. We are all very happy and satisfied with The Pinnacle.

Communication - If I communicate something with the front desk, it is more than likely done on behalf of my Dad. The "back" office, particularly financial part, have not given clear answers when I have asked about invoices nor did she get back to me when I was told she would. I wish they would have been more clear about the differences between Independent and Assisted living prior to signing papers (beyond the basics like number of meals etc). I did not know my Dad was not allowed to be (medically) helped by anyone within Pinnacle because he is in independent. He has had numerous unexpected medical conditions upon move-in and I have learned the difference myself. That said, they are very attentive to our needs and try to help as best they are permitted to do so. Meals are pretty good, according to my Dad. The move-in process was pretty good - provided carts etc. Overall, very pleasant and clean facility.

This community was beautiful. They had tons of activities and amenities for residents and family members. Our brother lived there and enjoyed it very much and we know he enjoyed his time there. We have nothing bad to say about The Pinnacle.

The Pinnacle at Plymouth Meeting is beautiful. The staff was very friendly and informative. The rooms were very clean and spacious. The dining areas looked very nice, and I saw a lot of activities going on while I was there! I like that they have a beautiful movie theater and a bistro where you can enjoy their delicious food.

Both of my parents are residents at Pinnacle, one in Assisted Living and one in Memory Care. I am EXTREMELY happy with the care both are receiving there. I live nearby and am able to stop in and visit almost everyday and there is always some fun activity going on and the staff are great. The building itself is beautiful but it is the staff that really makes it great. Families and friends are always welcome to visit, even the youngest ones. I am very happy my parents live at Pinnacle. now.

Majority of my interactions with team members has been clinical in nature. They are very focused on individual needs of each resident and develop care plans around those needs to ensure that the right care is in place at the right time. They respect the fact that each individual resident is unique and they develop care approaches that are most appropriate for the resident dependent on where they are in their journey.

My Mom moved to Pinnacle about two months ago. Her transition was such a seamless and positive experience. Surprisingly to me, she jumped right into the social opportunities including the fitness classes! She enjoys the food, coziness, and the convenience at Pinnacle of Plymouth Meeting. I also feel very comfortable visiting her and being a part of the community. Bernadette was so helpful in the decision process. She took the time to understand our needs and worked diligently to find us the best fit overall.

The Pinnacle at Plymouth Meeting has been a great experience for my family, and ultimately our mother, who just moved in 3 weeks ago. The support they've provided with such a huge transition has been amazing. The entire staff that we've had the chance to interact with have been wonderful. We're excited for the future and all that The Pinnacle has to offer.

Facility is absolutely beautiful, very clean, and well maintained. All the staff are super friendly and helpful. Many activities for the residents and opportunities to socialize. Overall great environment for those over 65, particularly those over 75

It was a good move for my mother. The people are friendly, she feels safe, and she loves the food. It looks more like a hotel than a senior living facility.

We were worried about the transition. But it was handled perfectly. My father adjusted much quicker than we had anticipated because of the staff.

I had reached out for a friend, you found him a great place. I wasn't involved in the financial situation. I would have been lost without A Place For Mom's help. Based on our experience so far with The Pinnacle at Plymouth we would absolutely recommend them to other families.

The food here is really, really, really bad! I don't feel they have enough staff in the dining room. There isn't a lot of choices. There isn't really an opportunity to make substitutions. The grilled cheese was horrible, and the fish was poor quality. This wouldn't be a good place for a picky eater. There were some staff that were sweet to work with, and others that weren't as pleasant to work with.

I took a tour to see if The Pinnacle could be a good fit for my mother. My husband and I recently moved to the area so my mom was thinking of moving closer to us. The Pinnacle is gorgeous! Inside, the main floor is quaint and made to resemble a town square….Movie theater, dining, pub, post office, gift shop, salon, etc… such a welcoming environment to see as you enter. The apartments are beautifully finished with granite countertops, stainless appliances and large bathrooms. There are many common areas, a roof top deck with a TV, fireplace and garden that residents can use if they wish. And many activities for residents to chose from! My tour was wonderful and Benny took time to answer every question. My mom decided that moving was not a good idea for her and stayed in her hometown. But I know she would have been happy and well cared for at The Pinnacle. It’s quite impressive but affordable too.

This facility is kept very clean. They try to be attentive, but it seems like they are very short staffed. My major issue right now is housekeeping. It's supposed to be weekly, but not being done weekly or even consistently. I've had to talk to management about it a few times now, sometimes it's taken care of and done after that and sometimes it's not. Communication with the family is just ok. The food is pretty good overall, I'd say 70% of the time. There have been some mix ups with getting the correct order delivered and dinner has been delayed/an hour late a few times. Until recently, I would say yes that I would recommend them to family and friends. But now, I'm not sure. Mainly because of the housekeeping and staffing issues. There are definitely changes that need to be made.

They offered awesome activites. They are very accomodating, to familes who want to vist and interact with their loved ones. I would highly recommend this community, it's an awesome place for seniors.