The Pinnacle at Plymouth Meeting

My father is thriving since he has moved in here and this is a great place for your loved one to be. They have activities like trips, card games, bingo, happy hour, people that come in to give speeches, and movie night every night. There is always something for the residents to pick from to do at the community. The staff are very accommodating and listened to the residents and take feedback and then act on it. For example there was an activity that my father liked and they did not have it on the schedule. They added it to the schedule and a lot of residents joined my loved one in the activity also.

This community has been very good to our loved one, and at times they can be very challenging and the staff members have just been phenomenal. We have seen the meals, they look and smell great. They are served in a very nice well put together dining hall where everyone is well dressed. There is nothing cafeteria about it. The memory care is an all inclusive price which is very nice, there are no surprises so the monthly costs are very reasonable.

According to our loved one he is really enjoying the meals and dining service, and the value for cost has been great.

It's been a very positive experience for our loved one. The staff has been outstanding and really go out of their way to accommodate the needs of the residents. They provide excellent care. The facility itself is beautiful and always very clean. Our grandchildren and great-grandchildren even enjoyed the facility - they went into the game room and had a good time. They're very accommodating to visitors. Our loved one says the food is outstanding. He raves about it, and has been very impressed with it from day one. He had PT and OT when he first got there, and they were outstanding. He's mentioned coffee and donuts in the mornings where you can get together with other residents. They have Friday happy hours. We looked around at other facilities, and based on the market, we feel it's a good value at The Pinnacle.

Overall, it's been a very positive experience. I think because they're new, there may be some growing pains. Especially because my loved ones moved in not that long ago, they kind of feel like they're forgotten about sometimes and have had to follow up on some things. They needed a bar put up by the toilet, and they had to ask three times before it finally got put in. I don't think it's at all intentional, I just think that they're short-staffed and multitasking, which can cause things to slip through the cracks. Also, there was a lack of communication about a change in cleaning schedule where my parents were waiting all day, and the housekeeper never showed up. Apparently they changed the day, and that information didn't make it's way to my loved ones. I'm not sure of his job title, but[name removed] has been very helpful. He talks to my loved ones every day and brings their newspaper in. He's helped them take an old chair out of their apartment and move a new one in. He usually drives them to their appointments. He's very social with them, and is their go-to person if they need anything. He seems to go above and beyond. I believe the community is at about a quarter capacity since they're new, so he and all the other employees are wearing many hats and doing many things, stepping in wherever they're needed. It's been a huge help that they've been able to take my loved ones to doctor appointments, and I've not had to use up all my vacation time at work to make that happen. My loved ones have been very happy with the food. Given the circumstances, The Pinnacle has done what they can with activities. Overall, my loved ones are happy there now that they've settled in.

I would steer people to the community. There is easy access to all of the buildings on campus. The staff is kind and the food is amazing. The residents are fabulous. All the residents have received their vaccines. My loved one was able to teach the residents mahjong. The community seems to be running smoothly. The chef meets every other week with the residents and listen to the residents on what they would like to eat. The chef is accommodating to dietary restrictions. My loved one says the food is restaurant quality.