The Terrace at Chestnut Hill

I would definitely recommend them, great social environment, great care, great value for service.

Staff is very friendly. I do wish they would let you know if resident needs anything( toiletries etc) but no complaints. Our family member seems happy and adjusted. Maybe more musical events but we are pleased with the care she is receiving. Based on the experience we have had so far, we would recommend this community to other families.

Terrace is a welcoming community. They are kind and compassionate. I've enjoyed getting to know the staff and residents!

I would recommend Terrace. They have a friendly staff and keep the lines of communication open. Although they lack the modern furnishings of many assisted living facilities they keep up regularly scheduled activities, the food is decent and the overall environment is suitable, particularly for middle class background elderly. [name removed] the owner does a good job and appears interested in performing well. Some staff are more personable than others but I expect that is true at all such facilities. The cost value is appropriate as well.

I love Fox Rehab who works with my dad at The Terrace at Chestnut Hill. They are so great and effective. Some of the staff members are more than excellent. They make up for those who are a bit below average. I would recommend The Terrace at Chestnut Hill and if I had to do this all again, I would use them again.

From the moment I first spoke with [name removed] at the Terrace at Chestnut Hill, I was relaxed and knew I had chosen a winner! He and [name removed] did everything to answer my questions, return my calls very promptly, and not beat around the bush! They were very sympathetic to both my Aunt’s and my physical limitations. Actually, I was calling from Upstate New York, but that was never a deterrent. [name removed] connected with local relatives, and set up visitations. My Aunt was welcomed into their Community quickly and happily! Of course, the first month was a time for feeling comfortable in her new home, and the staff met her needs and changes. Now she feels “at home” and an active part of The Terrace. I do not feel this could have happened without the support and dedication of The Terrace staff and administrators! I am relieved to know she is thriving and is well cared for! Thank you!! This is the place for your loved one!!!!

My grandmother has been a resident at The Terrace at Chestnut Hill since the beginning of the year. She enjoys the activities and meeting new people. Unfortunately during her time, there has been some concerning situations that have acquired. Staff are not washing hands while preparing food. Aggressive behavior from some of the staff that have been handling my grandmother's care.

The Terrace at chestnut hill is beautiful, well maintained. Perfect place for your loved one who is in need of extra care. The staff are so friendly and supportive, always going above and beyond. All the residents appear happy. Highly recommend

Please be aware that my Father is not currently living at the Terrace hoping he will start living there in November. However, based on the first impression we had - The staff and residents actually talking to each other, stability of staff , activities and availability of therapy, cleanliness.

I'm grateful for the assistance that A Place for Mom provided. My parent was at one location that I was not satisfied with and their recommendation was invaluable. The Terrance like all nursing homes is not perfect but they are respectful,responsive and really try to do their best to provide excellent service. We picked this community because of the accommodations, facilities,staff and price.

I have no complaints with The Terrace at Chestnut Hill. Everyone is friendly and helpful. I have put my trust in your staff to treat my aunt well and she seems to be thriving as best she can considering her situation

I recommend them for sure, but the food could be improved, great price for the money though.They have a diverse population, clean sizable rooms, good care, and great overall price.

It's not bad for a place. I would let my dad go back if he recovers from his latest medical problem. People were very friendly and most seemed to care about everyone. We picked this community because of the location.

My family and loved one had a good experience with the community. The staff are kind, caring, and helpful. Everyone seems friendly. The community is clean when we visit. The staff take good care of the residents, and they take their time in getting to know the residents personally. Overall, we would recommend the community to others for their loved ones.

Staff are very friendly and caring. The director of sales and marketing is awesome. The nursing staff is on top of all the patients. They noticed a change in my Dad that required him to go to the ER. They notified me immediately and made arrangements for him to be transported. There are daily activities for the residents so they aren't just sitting alone in their rooms. Although residents have the option to eat in their rooms, meals are served in the dining room, and tables have linen table cloths and napkins. Servers take your order and serve the food and beverages. Menu changes daily. There is also an all day menu with items like burgers and hot dogs. The staff really gets to know the residents so it feels like a family environment. The grounds are gorgeous and residents are able to go outside to enjoy. I'm very thankful, happy and blessed that my dad is there and thriving! For the most part my experience has been positive. Where there were concerns, I was able to discuss with staff and have them quickly resolved.

My loved one described the community as "horrible" and I would agree. My loved one observed roaches in the building. Another time she reported that she was left on the toilet for a very long time. As far as activiites; they offer music but nothing mentally stimulating. Some of the staff were very kind; others very mean. I would absolutely NOT recommend this place to anyone!

These numbers are based on my experience with Terrace of Chestnut Hill. My mother's feet were so swollen for over a month where she couldn't put a shoe on also, she was never seen by a podiatrist in the almost 4 months that she was there her toenails are like claws. Also I saw a patient fall and the staff just picked the patient up off of the floor and put her back in the chair. Never wrote an incident report.

My mother was only there for less than a month. Didn't really have a chance to get a full community experience in that short time. Even though it was a short experience, it was a good experience.