The Rivers at Puyallup

[name removed] was excellent. She helped bring the costs down as much as any of the assisted living places would. The meeting with the person who "helped you decide on needed cares did not explain that once you picked a care , you could never remove it or it's charge. We were told that care needs could fluctuate but obviously only to their financial advantage. We were adamant she did not want to be awakened/ checked on at night. We later saw it on the charges & she tried to say we were just trying to reduce the cost. I am an RN. The cares are being padded so you better ask for the minimum & only add later if essential. She needs help dressing, hearing aids, & opening the heavy room door. Pays for but seldom gets. Front desk is often unattended. Drs visits are limited, I believe 9-1 one day per week. She loves the place as "all the girls are so sweet ". So she keeps giving her things to them. We are trying to get her to stop. Most importantly the care seems good, the food is good

I needed a place for my husband to be taken care of while he was continuing to recover from brain surgery. I looked at many and called various others with no luck. I got positive response from the Rivers. Went there to discuss placing him there and looking the place over. I was very pleased with what they have to offer and the tour of the facility was wonderful. I have a place for him at the Rivers.

The Rivers at Puyallup Assisted Living and Memory Care is truly an exceptional community. The staff goes above and beyond to ensure that residents feel cared for, supported, and part of a welcoming family. The engaging activities, personalized care, and thoughtful programs show how much effort is put into enriching the lives of everyone here. The community is always clean, warm, and inviting, and the dining options are excellent—making mealtime something to look forward to. It’s clear that the team prioritizes not only the physical well-being of residents but also their emotional and social needs. Whether it’s the compassionate memory care or the vibrant assisted living programs, The Rivers at Puyallup sets a high standard for senior living. I highly recommend it to anyone looking for a place where their loved ones will be treated with dignity, respect, and genuine care.

I'd say the staff is pretty friendly with my dad, he even made friends with one of them. Facility offered all types of services if any type of care needed to be changed, of the places I visited, this was the best bang for the buck. My dad seems pretty contempt with where he is at.

I would tell a friend to stay away. The leadership at the Rivers is dreadful. I have never dealt with anybody so lazy, dishonest, untruthful, and as irresponsible as [name removed]. He blew me off for 3 months while I was trying to get my final invoice. When I finally got ahold of him, he lied to me by telling me that my bill was all paid up and then sent me to collections. He repeatedly told me he was going to look into things or fix this or that and never did anything he said he would do. Also make sure you read the contract. I had to pay rent at that place for 30 days after my dad died because of a clause in the contract about giving notice. My dad died in May of 2023 and I just now (11 months later) got the mess from the Rivers all untangled.

The location was close. The memory care unit was new. Each resident has a private bedroom. As my husband was dying, his care was exceptional and I felt supported. The staff were especially caring and supportive.

Facility is older but kept in decent condition, and we have not met any staff members who were less than pleasant. More variety on the food - they have a variety of options for each meal on a (weekly?) rotation basis, but they are all pretty basic and get boring over time.

I think I would tell others that they should visit, get to know staff beyond just Sales and Marketing. Then make their own decisions. I am satisfied that [name removed] is getting the care she needs.

The staff that cooked and cleaned were great, admin were horrible. The food was horrible and always cold. Not many activities were offered. The Rivers were charging us extra and promised to credit us for months! It took me reaching out to their Texas office to get my moms money back!! Total scam!!! I would tell others to always check charges on your monthly statement! They said it was super quiet and could never hear the trains - Just the opposite - my mom could never get a good nights rest!

I would make sure others looking know that they don't change from private pay to state aid when you run out of money, a big factor for many.

The Rivers is great! Only problem is cost, she may not be able to live there too much longer. However, we love the food, the activities, and loved her studio, outings, staff. She was gaining weight(which she desperately needed) I really didn't see anything negative about it. Would have been 5 overall except for the price it's a great place

We picked this community, because they had friendly staff, very relaxing environment and it seemed like the owner was very caring. The experience was very positive.

What we like best about The Rivers at Puyallup is the staff team - they are great, friendly and helpful. What we think they could improve on would be the food they prepare for the residents as well as the dining service.

We have had a great experience in memory care at The Rivers at Puyallup. The staff have been very patient and caring. And I would recommend it to other families.

We picked this community, because I was familiar with the location. They refurbished the facility, and the memory care unit is fantastic, and has shared rooms, which has total privacy. The staff is excellent. The medical staff was able to handle my loved one. They have been interactive, and they are providing the proper care. The care staff to resident ratio is good. It is clean, and nice. The food is good. They are just fantastic.

My loved ones apartment has a living room, counter with sink, microwave and reg size refrigerator. Handicapped bathroom and large bedroom. He uses a w/c and is able to go to the dining room. There is a large community room, small coffee area outside the dining room and a beauty salon where he has used. Large outside patio. I would recommend to others.

The experience was okay! My parents were there. It was near their house!

Overall we love this place. Very nice people, nice place and we have been happy with it. We love how large the room is. It's been perfect for my grandfather and we have felt very welcomed there.

[Name removed] was very informative, liked what we saw, especially the dining hours were not fixed, residents could sleep in and still go to eat at their leisure.

Old and stuffy!