The Preserve at Woodland Hills Assisted Living and Memory Care

The staff is friendly and helped my mom feel comfortable. The communication with the family was poor. I had to call to speak with the director when I wanted information. Housekeeping was okay. The move in process was okay. Not much help from staff. The meals were good. I would not recommend this place if your loved one needs more care. They do not live up to the things promised.

If your loved one needs a higher level of care, or will need a higher level of care due to memory impairment, I don't recommend. They are not staffed or trained to handle this type of resident. Also, instead of reading reviews which could be fake, [removed] The preserve has 16 type A violations and they haven't been open that long. Check the violations against other memory care places, board and cares etc and you will see this is an extremely high number for the amount of months they have been in business... This is a great resource because you can see for yourself what's going on at the facility, any facility you happen to be looking for. Also, food was expired, medication given out not on schedule etc. Great for assisted living, but if you're looking not to make a bunch of moves in your care timeline for your loved one...this will not be your one-stop-shop.

My family and loved one have had a good experience with The Preserve at Woodland Hills. The staff are very courteous, informative, empathetic, knowledgeable, and professional. Everyone is friendly. The community is clean every time we visit our loved one. There are meals and activities provided to assist with socialization of the residents. Overall, this is a community we would recommend to others for their loved ones.

The Preserve gives a good first impression. Unfortunately, this is all a façade. It is really a Hell hole wrapped up in a pretty little package. The "friendliness of the staff is all fake. All in all, they ruined my husband's life (and mine too).

The Preserve has come to be an amazing community with great staff! Administration is so caring and chooses the best caregivers with great values that treat every resident like family! It’s clean, staff is friendly, food looks great, and the residents are always engaged.

The preserve is a wonderful place, with friendly, kind and compassionate care staff. That make everyday a great community to live in. In our community residents enjoy daily activities that keeps them entertained and gives them purpose. Resident love to be out in the patio in a sunny day listening to music they love and singing along. This is a place where staff make every resident feel like home.