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They are always checking on my loved one and keeping me informed of her group outings and any incidents that may occur. Both make me very comfortable that she is being well taken care of at Ivy Park West Hills.... Read more
Ivy Park at West Hills is a vibrant senior living community nestled in a picturesque neighborhood within the city of Los Angeles. Paralleled between Route 118 and the 101 highway, Ivy Park is just minutes from the West Hills Hospital, a variety of historical buildings, bustling shopping centers and exquisite dining options. Whether you’re exploring the city’s rich heritage, engaging in community events, or enjoying a delightful meal with friends at The Vine at Ivy Restaurant, at Ivy Park at West Hills, every day brings a fresh and fulfilling experience. At Ivy Park our seniors are empowered to maximize their independence and personal growth. We partner with our residents to provide customized care and support. In doing so, we find new ways to bring joy, wellness, and ease to the lives of our residents and their families. No matter what age, no matter what season, our focus is on the whole person. Delicious food, great conversation with friends, and a warm environment is what you can expect while dining at our restaurant, Vine at Ivy. Our culinary team makes food that is simple, seasonal and delicious, made with whole ingredients and cooked just for you. Our menus change seasonally to...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.1
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43 reviews9.1
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A Place for Mom has scored Ivy Park at West Hills with 9.1 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Ivy Park at West Hills has 43 reviews with an average "overall experience" of 4.2 out of 5.
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We picked them because of the price at first. Care fees are too cover nail service, battery service for hearing aids, a couple of other things. We both laughed when we heard that. She's never received ANY OF THAT!!!!! I requested a pro rate or something to be done, I had to ask 3 times before it was looked into. And then when is was, no one would explain it to me.
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The care and staff are great but there have been problems with their billing being consistently incorrect.
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Response from Ivy Park at West Hills
November 14, 2024Hi Anonymous, We're so pleased to read that you are satisfied with our team and the care being provided, and we appreciate your feedback about our billing. We will look into this! Thank you.
They are always checking on my loved one and keeping me informed of her group outings and any incidents that may occur. Both make me very comfortable that she is being well taken care of at Ivy Park West Hills.
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Response from Ivy Park at West Hills
November 12, 2024Hi Anonymous, thank you for taking the time to leave a review for us at Ivy Park at West Hills. It is our pleasure to care for your loved one.
We like that they keep in touch with us and keeps us informed of what my mom is doing. We would recommend Ivy Park at West Hills community to other families based on the experience we have had so far,
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Response from Ivy Park at West Hills
August 21, 2024Hi M, thank you for taking the time to let others know about your positive experience. Your recommendation means a lot to us.
We give the value for cost a 4 1/2 (it's not inexpensive, but I don't know how much other places cost to compare). I'm so pleased with Ivy Park and everyone that works there is so kind and caring. And most importantly, my mom is happy! Based on the experience we have had so far, we would definitely recommend this community to other families.
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Response from Ivy Park at West Hills
July 2, 2024Hi Anonymous, thank you so much for leaving us this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let others know about your positive experience.
Ivy Park was so wonderful and caring. Yheyvtried very hard to include aunt pat into the community. Little did anyone know she would pass away too soon to enjoy everything that was offered. While she was there, she used the hair salon, enjoyed the dining room and her comfortable room. She was able to have her dog with her and that was a good thing.
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Response from Ivy Park at West Hills
April 25, 2024Hi Deborah, thank you for taking the time to leave a review for us at Ivy Park at West Hills. It was our honor to care for your Aunt Pat and we are grateful that we got to know her for a short time.
Staff was friendly and took good care of my Mom and were responsive when we had questions or requested assistance. The move in process went smoothly. My mom's room was always very clean. I would recommend the facility. The one recommendation is to provide more reports to the family. We were told during the tour that we would be given updates re my mom, things she did, issues etc. While the staff provided information, we were the ones who had to request the info, if we didn't ask we didn't really receive updates re how my mom was doing (eg how much she was eating).
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We toured Ivy Park at West Hills when searching for a Memory Care facility for our loved one. Our tour was a very positive experience. This facility was a nice place. The atmosphere, cleanliness, and friendliness were great!
The only thing I feel that could improve is the quality and selection of food/meals. It felt more in line with high school cafeteria food than home cooking or restaurant style. After having eaten there with my mother several times, I felt there was not enough healthy options available.
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Response from Ivy Park at West Hills
November 18, 2022Hi Russ! Thank you for the feedback on dining for Sunrise of West Hills. We appreciate you taking the time to leave us a review!
They are very helpful. When my aunt has an issue they call, and they do a weekly update of her health ( weight, blood pressure and behavior). They make sure she is engaged with the other residents. I feel so much relief of the pressure I was dealing with.
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Response from Ivy Park at West Hills
October 11, 2022It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Sunrise of West Hills. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
When I talk to my friend, she tells me she's bored. They offer bingo and exercises, but in general, I don't feel they offer enough for seniors to do. During the touring process, we were under the impression they had more outings and events, and they do not. I don't hear her complain about the care though.
Response from Ivy Park at West Hills
September 22, 2022Hi customer, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and encourage you to contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
It's a peaceful community with nice people to interact with and they don't neglect people, they give the residents things to do.
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Response from Ivy Park at West Hills
August 10, 2022Hi Customer, Thank you for the wonderful things you said about Sunrise of West Hills and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.
I would not put my grandmother here after speaking with many workers at sunrise They are severely understaffed and treated poorly by management They admit people beyond their care levels and I would worry about their ability to care
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Response from Ivy Park at West Hills
August 9, 2022Hello Anomymous, Allow us to take a closer look at this for you. Please contact us at information@sunriseseniorliving.com with your information so we're able to best assist you. Thank you.- The Sunrise Team
My mom is in the memory care. They do have a great activities program overall. It is a beautiful location, great parking for guests. Very elaborate check-in system, must wear a mask, have your vaccination card to check into the memory care facility. The beginning was a little confusing as they have different levels of care options, it was a challenge but once the staffing helped us through those it was a nice smooth process.
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Response from Ivy Park at West Hills
August 10, 2022Hi Customer, Thank you for the wonderful things you said about Sunrise of West Hills and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.
We had a pretty good tour experience with Sunrise of West Hills, but nothing really stuck out to me. It looked like a nice place and the staff were all good with their follow up after the fact. They asked why we went with another facility and I explained it to them over email. I just did not get that feeling I was looking for.
Response from Ivy Park at West Hills
August 9, 2022Hi Customer, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had a positive experience when touring Sunrise of West Hills. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
This community was okay but it did not compare with another community that I was looking at. The tour was great and they were able to answer all of my questions.
Response from Ivy Park at West Hills
May 16, 2022Hi David, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had a positive experience when touring Sunrise of West Hills. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
I was disappointed about the assessment of my loved one and how they evaluated my loved one with a nurse at the hospital that only cared for them for a couple hours. Due to this assessment the cost doubled for care for my loved one.
Response from Ivy Park at West Hills
January 31, 2022We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
Sunrise of West Hills is an absolutely beautiful facility. We decided against them because it all just felt very corporate.
They are taking very good care of my mom here. There are baking and cooking, group entertainment, and field trips are some of the activities available for the residents. If there are any questions or concerns the staff call and update me about me loved one.
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We had a virtual tour, which made it difficult to get an accurate feel for the community. But ultimately, we didn’t care for their cost setup / how they break down the fees. They only had three tiers for different levels of care, and we preferred itemized billing for each aspect so you're not paying for things you're not receiving. Especially because each person has their own unique, individual set of needs.
See what the neighborhood has to offer and what’s nearby:
Ivy Park at West Hills offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
A Place for Mom has scored Ivy Park at West Hills 9.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (818) 701-9550 to reach a resident at Ivy Park at West Hills.
To reach a resident at Ivy Park at West Hills call: (818) 701-9550
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.