Ivy Park at West Hills

We give the value for cost a 4 1/2 (it's not inexpensive, but I don't know how much other places cost to compare). I'm so pleased with Ivy Park and everyone that works there is so kind and caring. And most importantly, my mom is happy! Based on the experience we have had so far, we would definitely recommend this community to other families.

Ivy Park was so wonderful and caring. Yheyvtried very hard to include aunt pat into the community. Little did anyone know she would pass away too soon to enjoy everything that was offered. While she was there, she used the hair salon, enjoyed the dining room and her comfortable room. She was able to have her dog with her and that was a good thing.

Staff was friendly and took good care of my Mom and were responsive when we had questions or requested assistance. The move in process went smoothly. My mom's room was always very clean. I would recommend the facility. The one recommendation is to provide more reports to the family. We were told during the tour that we would be given updates re my mom, things she did, issues etc. While the staff provided information, we were the ones who had to request the info, if we didn't ask we didn't really receive updates re how my mom was doing (eg how much she was eating).

The only thing I feel that could improve is the quality and selection of food/meals. It felt more in line with high school cafeteria food than home cooking or restaurant style. After having eaten there with my mother several times, I felt there was not enough healthy options available.

They are very helpful. When my aunt has an issue they call, and they do a weekly update of her health ( weight, blood pressure and behavior). They make sure she is engaged with the other residents. I feel so much relief of the pressure I was dealing with.

It's a peaceful community with nice people to interact with and they don't neglect people, they give the residents things to do.

I would not put my grandmother here after speaking with many workers at sunrise They are severely understaffed and treated poorly by management They admit people beyond their care levels and I would worry about their ability to care

My mom is in the memory care. They do have a great activities program overall. It is a beautiful location, great parking for guests. Very elaborate check-in system, must wear a mask, have your vaccination card to check into the memory care facility. The beginning was a little confusing as they have different levels of care options, it was a challenge but once the staffing helped us through those it was a nice smooth process.

They are taking very good care of my mom here. There are baking and cooking, group entertainment, and field trips are some of the activities available for the residents. If there are any questions or concerns the staff call and update me about me loved one.

It is okay.

Sunrise of West Hills was a very elegant and clean community that we toured. The decor was warm and inviting. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community based on my parents being able to transition into memory care.

I have no complaints of how things went during my tour of this place for my father. The staff where on time to our appointment and made sure to answer any questions we had for them. The building was clean and I liked that dinning as well as common areas where spacious so all of the residents had enough space. It was a great experience it was just not the right fit for my father in the end decision.