The Pines of Mt. Lebanon

The Pines offers personal care, Memory Care, and Enhanced Care services for seniors that require assistance with daily activities of living. They have a nice continuum of care that enables seniors to age in place while experiencing a home-like environment. The activities and programs are robust and engaging. The staff are well trained and courteous. The management team works very hard to ensure that The Pines is a great place to work and live.

Lots of turnover while there. Most were nice. Maintenance guy very helpful. Got better care from hospice than most staff. Some were good. Other families in memory care were great because they looked out for each other's family members.

They were wonderful to mom and all of us. We had hospice I the last few days and they made her passing very peaceful. I would definitely recommend The Pines of Mt. Lebanon to other families!

My mom was content, clean and comfortable. Her body, clothing, bedding and room were always neat and clean. She always seemed comfortable and content. The staff was kind and communicative. It was as or even better than I expected.

My dad receives care from hospice too, and I have come to know and appreciate their staff more than the staff of The Pines. The secretary is delightful and a newly hired aide is very friendly and attentive. However, the front desk is not covered in the evenings and on weekends, so calls go to voicemail. The facility is not secured, so anyone can just walk in from the parking lot. The head of maintenance has been very helpful. The director hasn't been as accessible as my family would like, but she's been doing the jobs of 3 administrators. The Pines has recently added a financial/billing person and someone in charge of health and wellness, so I'm hoping the director will be able to leave her office more often. The staff love my dad, and he seems content there, and that's what matters most.

The overall experience was ok, but we would use the facility again. The cleanliness of the facility was originally not good, but it improved over time. The quality of care improved over time The meals and dining are average, with low variety, For the activities, they worked to engage residents in fun activities, For value, they had the most competitive cost among the three or four that we evaluated.

The Pines of Mount Lebanon is one of the friendliest, most caring communities I have been in. Everyone from the EOO on down care about the residents and the residents know the staff well. Very homey feeling the moment you walk in!

Not enough staff. Good person fired not warranted. Based on the experience we have had so far, we would possible recommend The Pines of Mt. Lebanon community to other families.

Greeted by a cheerful receptionist and asked if I wanted a beverage. Nice wide hallways with several quiet areas. Large screen TVs in living rooms and Theater. Currently getting fresh new paint and flooring. Friendly staff. It is a difficult decision to bring a loved one to an assisted living facility. They make it feel like home.

Initially. Not really happy with the facility and staff. Have seen good improvement in the last 6 months. Some turnover has occurred for the better.

My Mom absolutely loves it at The Pines of Mt. Lebanon. The staff is attentive. They check on her often. She is well taken care of and treated with respect. The facility itself feels cozy and comfortable which is why we decided to choose them over some other places we looked into initially.

They were always available but not helpful. We picked this community because they were available, and offered respite care. The people were very nice, but they were understaffed. The maintenace guy was out, so it was challenging when things needed to get done. My loved one did not receive medication for several days, and did not always get a weekly shower. It was a very nice place, and was homey. They were very accommodating.

They make my loved one feel welcome. They need to be much more organized and care motivated. We picked this community, because it was reasonably priced, a good location, we were assured the care would be good, and I was told the food was great!

My loved one seemed to enjoy herself. The staff were very nice, and they took good care of her while I was away. The one thing they need to do is let families know there are no TVs when you're there for respite care. I had to find one at the last minute, which was very upsetting.

The facility is small enough that the staff has been able to get to know my loved one by name. They understand and respect his preferences. The activities director is exemplary. She has devised a variety of creative activities that appeal to different people. I have concerns that they are understaffed on the weekends. It's frustrating that we have to wait for one of the busy nurses to come downstairs to unlock the door and let us in during the daylight hours on weekends as well as during lunch on weekdays. There have been times when my loved one waited for nursing help for an unacceptably long time. There were also times he required housekeeping staff and nobody was available. These issues tend to occur at night and on weekends. Staff have made an effort to get to know me and are always friendly and helpful.

They are extremely understaff, and overprice for what they can offer at this point with the staffing they do have, however the staff that are present and there are trying very hard to do the best they can.

The staff treated my dad with dignity and respect

We chose The Pines of Mt. Lebanon because we really liked the room set up, it was perfect for my mom and had everything that she needed. We have lots of visitors and it had a good sized living area. They have enough activities to keep them busy but not too much. Going down for the meals is very nice and someone always lets the residents know when they are supposed to go down for meals or when there are activities so they don't miss out on anything. I would definitely recommend The Pines to others.