The Phoenix at James Creek

The staff is wonderful. My father is safe! Yes, we would recommend this community to other families!

With all of these scores at times some categories were as low as 1 or 2. We developed a very strong working relationship with Director of Nursing and CNAs. When we had issues ( with Care and there were several) they were always addressed and our dissatisfaction was highly validated and support. Turnover is always a problem with staff. A few of the CNAs were excellent and went above & beyond and then others were sub par. Overall at times it felt like they were short staffed for resident care. Mom is no longer living in the community. It was time to move her to long term care. Otherwise we would have stayed.

We are so fortunate that when we were faced with finding a new living situation for Mom, that a Place for Mom was able to assist with referrals and schedule appointments for us. We interviewed 3 places in Cumming and just had a gut feeling that this would be the best choice. Mom moved into the memory care section of the assisted living center and immediately began to improve and thrive! The staff treats her like family and she is always clean, dressed and involved in activities. She loves playing bingo and as she turns 91 this weekend, we are convinced we would not still have her with us if not for the love and care the Phoenix at James Creek provides. Thank you to everyone who gives Mom the life, care and support she deserves and needs.

We were so blessed to find Phoenix. From day one they went the extra mile to make sure dad got settled and his meds were correctly prescribed and administered. We had a couple hiccups, for sure, getting him settled but Phoenix stuck with him and worked to get everything the way it should be and never made us feel like he was going to get kicked out putting stress on my mother like other places have done. They went the extra mile to assist with the transition and have been there for my dad and my mom too as the spouse living apart. The facility is clean and welcoming, the staff are friendly and supportive. We have had a 5 star experience so far.

The facility made the move easy, they take care of the residents. They have activities planned through out the day for their health and their social needs. The staff is friendly and their care and build relationships with the residents.

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

We like the activities specifically designed for memory care residents. We like the care and attention some of the caregivers provide. We like that the Pearl director follows up on concerns and that the Nurse Prac. Is very skilled and knows exactly how to best care for my mother.

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

I'd recommend it. Very modern, clean, well staffed.

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

Staff members are wonderful and engaged. It has been a wonderful experience overall.

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

Overall experience was terrible. My wife died [date removed]. The Phoenix did not cause her death but surely contributed. The cleanliness was ok. The friendliness of the staff was awful. They lie and do not care for the residents. The quality of care was poor. Lack of training and motivation. Meals and dining service was ok. With the activities there was little participation so cannot judge. Nice brick and mortar but the care is terrible. We left after 6 weeks and would not recommend this facility to anyone.

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

As someone in the business industry for over 20 years, I am well aware that strong businesses are built on a firm foundation of culture, communication and partnerships. That should be even more so the case when the business is based on the care of a fragile population such as memory care patients. That is why I am shocked and disappointed by the poor leadership of the Management of the Phoenix of James Creek. We were forced to deal with a series of bad decisions, untruths, and excuses rather than ownership, accountability and two-way communication. Good leadership is hard; however, when it is for your loved one, it is required. For this reason, I cannot recommend this facility at this time. Hopeful it will change.

Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.

Our family had a great experience with The Phoenix at James Creek. It is a great place. The staff are fantastic - they are genuine and extremely patient and caring.

Employees are friendly, but food and care is disappointing at times. Food just needs to be better, no super long waits, and listen to residents requests. At times, caregivers did not listen to my mother's wishes.

We do really like the state of the art with this facility that is a huge plus. However they do seem understaffed at times so the quality of the meals is not that good, the meals are served cold and sometimes the dining service is really slow. Based on our experience so far with The Phoenix at James Creek we would recommend the community to other families.