Magnolia Senior Living at Sugar Hill

They have a beautiful facility with caring staff and administrators. I could not have envisioned having this kind of experience in a long term care facility. The setting lends itself to calmness and a safe environment for its residents.

Magnolia was my mom's choice for an assisted living facility. She had lived in one previously with my dad. After he passed, she moved closer to family and relocated to Magnolia so I have a frame of reference of what to expect. She's been there for a year and her health and well being have severely declined. I had to call the facility to ask them to check up in her once since she was not acting right. They checked her out and said she was fine. Later they found her unresponsive and had her taken to the hospital. The voicemail letting me know what happened was hard to understand and the person kept talking to other people in the background. Don't even think another calling to the main number since they rarely pick up. They also seem unable to handle medications and knowing when to give insulin and take blood sugar relative to when food is eaten. The food itself is awful and with my mom being diabetic there's really few options for her. They keep giving her cake and cookies and she has to remind them she can't have them. Then when her blood sugar is high they blame her for eating bad food. And to top it all off we got a letter letting us know that the owner was delinquent on his loan payment and to send all rent to a lien holder. I wish my mom would move, but she's stubborn and won't move. She plans to stay there until the end, which I really have a hard time accepting.

The state of GA needs to come and complete inspection. I do not recommend families placing loved ones in this facility.

What we really like about this community is how truly caring the staff members were to my dad. However the activities were very limited due to COVID regulations. Based on the experience we have had so far we would recommend this community to other families.

My mom moved in during a transition of ownership and it seemed like the staff didn't always know the current state of the rules. For example, the pill cords don't work in the rooms although in the tour we were told about how most people rely on them instead of a pendant. Come to find out, the cords don't work and when my mom pulled one after a fall, nobody came to help her for about 2 hours. We got her a pendant after that.

This week was my first visit to Magnolia Senior Living, and WOW! I was so impressed. The Director here has so much experience in the industry and knowledge to share that she was really able to ease my uncertainty and help me understand that I was doing the right thing. The building is spotlessly clean. Every staff member that I met went out of their way to be friendly, and I saw them treating the residents with affection and respect. The activities director was fun and full of energy, I am sure the people that live there enjoy her enthusiasm. I definitely look forward to spending more time in the beautiful community.