Holbrook Sugar Hill

I love that my mom adores the staff, that they are always so cheerful and loving. I do dislike that there does seem to be a high staff turnover rate. So we end up with staff that we absolutely adore and then all of a sudden they're gone. I wish they had more activities during the middle of the day. For example, I know my mother would love to play bridge more than just twice a week.

The facility is clean and beautiful. However, they've had some staffing challenges and they seem to want to go up on rates at the drop of a hat when guests have illnesses or challenges short term.

This is THE MOST BEAUTIFUL facility. Everything aesthetically is 10/10. However, they have been severely understaffed for months and their push to hire new help is resulting in only warm bodies who do not care about the residents. This includes Med Techs: (my loved one was not given PM & AM meds & their BP was thru the roof).Patient Care Techs:(bored, rude & they do not seem qualified or interested in the residents). Waitstaff: the dining room is understaffed and the food is UNACCEPTABLE. Not even appetizing. One elevator seems to be broken a lot which is inconvenient as that leaves only one in operation for meal times. No transportation to get residents groceries/essentials or to doctors appointments.. some residents rent a car for 24 hrs bc it’s cheaper than ubering. I have met w the managers who assured me ‘they meet the states standards’. We pay a PREMIUM and i did expect better service all the way around. I’m disappointed to say we are researching other facilities.

We've noticed they are having trouble with staffing lately. Also the meal quality has dropped off lately. Last week they served Tuna fish sandwiches for dinner. It's okay for lunch I suppose but not dinner. I would recommend to others. It just seems the pandemic negatively affected service level attitudes and workforce numbers.

Holbrook Sugar Hill is a beautiful facility. It feels like you are in a fancy hotel lobby. Beautiful furniture and artwork all throughout. The first day I walked in I was amazed. No "nursing home" odor. The resident rooms are comfortable and ready to make your own. The move in experience was easy and comforting. The first few weeks were hard for our loved one but that is only normal when this process. After a few weeks the beautiful environment was becoming less noticeable as the reality of our surroundings set in. They are understaffed and those who are there are over worked. Management nods in agreement but not much else. Being apart of a corporation, the location management can't just fix their own problems. There are staff members that are not suitable for the environment they are working in. Meal times are sad, not because the residents are sad but because some are treated like annoyances rather than residents. Beware, not all thing that glitter are made of gold.

Holbrook Sugar Hill has everything you would need for the care of an elderly adult. My parents are very happy there. My mom has friends finally. And they are both getting hydrotherapy from the pool they have there - which is not something a lot of facilities have. The food is good overall. They're just having problems getting breakfast out in the mornings. It's expensive but definitely worth every penny!