The Pearl at Watkins Centre

I would recommend the Pearl to others. I'd say our experience has been a positive one. Any issues/concerns we have had were addressed.

They were very good to my dad. As for value , the cost was very good in the beginning but jumped quite a bit after 4 months. It is a very clean facility, friendly staff and great care of each resident. We also had a great experience with A Place for Mom! [name removed] was so helpful.

The Pearl at Watkins Centre is spacious, clean and our loved one is looked after during the day. However the fall prevention needs more attention. We would recommend this community to other families if there was no fall risk but I think that is a problem all facilities face.

We were very pleased with The Pearl. My husband and I were very happy with care my mother in law received. The staff were wonderful during her stay with them.

My mother was previously a resident at The Pearl at Watkins Centre before she passed away and this facility was wonderful. They were great.

My wife had been in two other memory care facilities before she came to The Pearl at Watkins Center. The first place had terrible food, no activities and lacked any sort of medical/health care. The second place was better but failed to administer her medications, which resulted in behavioral problems. They then required $7000 a month extra for someone to monitor her. The Pearl solved these problems with medication. The staff has been excellent. They have a number of activities for their residents. My wife once suggested to me that I leave early so she could be involved. They have accommodated her most outlandish beliefs and requests. Unlike her previous facilities, most of the residents there are capable of some communication so she can talk to them at meals. Every staff member speaks to her by name, and she now knows their names as well.

I really don't have any complaints about anything at the pearl. I just wish it wasn't so expensive to keep our family in a nice place. They place volleyball a lot and the residents get to have their nails painted. Based on the experience we have had so far, we would recommend The Pearl to other families. Thank God for Hospice, or it would be closer to [fee removed] a month. Everyone, there is very very nice, very helpful, but it just went up to [fee removed] a month.

They are taking good care of my loved one. I am very happy with the Pearl. Patients given lots of autonomy, kindness, and spacious environment! I recommend the Pearl. Better than all I gave visited. It's just a great place!

They have done an awesome job with us and providing for my mother in law. The whole process to move her in was very easy. We are very pleased with their care for Mom and how well she has adjusted to living there.

What has made The Pearl at Watkins Centre a great experience for our family so far is the attentiveness of the staff members as well as their communication.

Appearances can be deceiving. Don’t be deceived. Unclean residents, poor nutrition, your loved one’s clothing being worn by other residents, unclean rooms and especially bathrooms,, little assistance with feeding, soiled bedding left to be handled by family, horrible communication, no empathy, empty promises, high turnover at all levels, horrible resident-to-staff ratio. I could go on. My experience with a parent there was horrible and traumatizing. The lack of transparency and basic decency towards your fellow human is hard to grasp. Please keep your loved one at home as long as possible before putting them in any assisted living facility. My heart broke every time I visited seeing how my parent was treated.

They could work on better organization, communication and staffing They have had 2 different nursing directors in 3 mos and no communication whose covering, who to contact etc Be nice to know the person you are emailing for important medical info for Dr is not there anymore and who to contact

I'm happy with The Pearl. The facility is dedicated to memory care. Therefore it is not an adjunct to assisted living with shared resources. So I find that it's much more focused on the needs for memory care and is preferable. That's the thing like most about them is that they are 100% focused on memory care. The staff are very friendly and very approachable. They keep the facility clean. It has a nice secured courtyard that is accessible to the residents. They can walk outside anytime they want without having to be accompanied. I like the layout, which is a square, so they can walk the halls continuously, as people with dementia are apt to do. It has been a good experience.

I would tell others that there were select few nursing and care staff that were devoted to the residents. The office and business staff are responsive when you call them. Most of the other staff were there to collect a paycheck. I would like to see their follow up and follow through improve. I didn't feel they followed up on requests that we made for our loved one.

We liked that the community was smaller, it was also close to home. We liked the fact that normally you can talk to the management and if you had a problem most of the time it would be corrected. We would recommend this community to others. We also liked that fact that is was only memory care, and that the care takers were used to those types of patients.