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The Park at Surprise

14630 W Parkwood Dr, Surprise, AZ 85374
9.5
Review Score
36 reviews

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The Park at Surprise community exterior
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6 Floor plans available
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street view of The Park at Surprise

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Gary A - Child of resident/client
5.0
Customer

[name removed] who runs the front all of these people are amazing. My mother‘s been there three months loves it. The place is beautiful, but the staff make it. everyone is extremely friendly and go out of their way for all the people to live there. I’ve never heard one person complain that in itself in the world we live in is pretty amazing.... Read more

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About the facility The Park at Surprise

Situated amidst other residential communities, The Park at Surprise offers a friendly community environment, ideal for retirement. The independent living community boasts a Spanish-inspired exterior that complements the modern interior to offer residents a stunning place to call home. The surrounding area offers convenience as residents have access to grocery stores, restaurants, medical facilities, parks, and golf courses.

The Park at Surprise is a Koelsch community, and offers the comforts of a luxurious home without the maintenance. Residents get to enjoy a full-service lifestyle with services like fine dining, concierge, housekeeping, wellness screenings, and more.

Residents also have endless entertainment opportunities to continue their favorite hobbies and pastimes. With lifelong learning courses, fitness classes, clubs and social events, residents will surely find their niche.

At the end of every joyous day, residents get to escape to their pet-friendly apartments. Floor plans include options for studio, one-bedroom, and two-bedroom apartments, or casitas. Plus, safety is prioritized with 24-hour staffing, monitored entrances, video surveillance, and more. Residents will surely lead safe, purposeful lives at The Park at Surprise.

Related Articles:

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Independent Living Activities: Promoting a Healthy, Fulfilling Retirement

An Active, Engaging Retirement: Top 5 Benefits of Independent Senior Living Communities

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Senior Living Options Offered

Independent Living
Independent Living
Independent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.
The Park at Surprise is a community within Koelsch Senior Communities properties. See all Koelsch Senior Communities communities.

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Amenities at The Park at Surprise

Health Care Services

Staffing & Ancillary Services

Meals & Dining

Gluten-free
Low / No Sodium
No Sugar
Vegan

Room Amenities

Wheelchair Accessible Showers
Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Full kitchen
Ground Floor Units
Fireplaces

Facility Amenities

Dining

Bar or Pub
Café or Bistro
Private Dining Room

Transportation & parking

Complimentary Transportation
Covered Parking
Property Convenient to Public Transit
Resident Parking Available

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Indoor Atrium

Recreational areas

Swimming Pool
Arts and Crafts Center
Ballroom
Billiards Lounge

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Languages spoken

English

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Bible Study Group
Art Classes

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Reviews
for The Park at Surprise

Write a Review

9.5

Review Score

Review Score

36 reviews

9.5

Out of 10


5 star

89%

4 star

6%

3 star

6%

2 star

0%

1 star

0%

36 reviews

A Place for Mom has scored The Park at Surprise with 9.5 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, The Park at Surprise has 36 reviews with an average "overall experience" of 4.8 out of 5.

How we score communities
Cleanliness

5.0

Friendliness

5.0

Meals & Dining

4.7

Care Services

5.0

Activities

4.8

Staff

5.0

Value for Cost

4.8

1-20 of 36 reviews
Sort by

5.0
Gary A - Child of resident/client
Independent Living
September 17, 2024
Customer

[name removed] who runs the front all of these people are amazing. My mother‘s been there three months loves it. The place is beautiful, but the staff make it. everyone is extremely friendly and go out of their way for all the people to live there. I’ve never heard one person complain that in itself in the world we live in is pretty amazing.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

4

Staff

5

Value for Cost

4

Response from The Park at Surprise

October 2, 2024

Hi Gary, We are so glad that your mother is adjusting well and is loving her time at the community.


5.0
NW - Child of resident/client
Independent Living
July 22, 2024
Verified Review
Review for The Park at Surprise

This is a great place.The staff is great. The food is a 4. It is spotless activities are pretty good.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Park at Surprise

July 25, 2024

Hi there, Thank you so much for your kind review and honesty about things.


5.0
Anonymous - Resident/client
Independent Living
August 29, 2023
Verified Review
Great place to live

I like living here. Nice people, decent food. It's just much nicer.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from The Park at Surprise

September 21, 2023

Thank you for your 5-star review! It's much appreciated.


5.0
Betty B - Resident/client
Independent Living
June 23, 2023
Im sorry to have to leave my home

I am so sad that I have to leave my home at The Park at Surprise. I live in the 2bedroom den style on the 1st floor that is 1100 square feet I believe. My patio and windows face the pretty courtyard, they remind me of my travels in Europe. I am leaving bc my health has declined, I didn't want to bring caregivers into my home to prolong the short term time I have per my Doctor. My Daughter up north in Az wanted me closer to her and to be in a Assisted Living just in case. I understand that is what is needed, but its so bitter sweet. On the other hand, it is time. I have made so many friends here, staff and residents. When everyone on the web or in this building talks about how The Park is like a Family...well its because it really is. I have friends that live at other buildings like this, I visit frequent for Bridge games. This place place really does feel warm and welcoming. You feel safe, you feel valued. We are all honored by the staff but not on a pedestal, its just different here.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
Judy S - Resident/client
Independent Living
June 23, 2023
Hear it from the horses mouth

We have been a part of The Park at Surprise since [date removed], pretty much from the beginning. Me and my husband moved from Sun City Grand from a large home, did not even think about moving. Until we came and saw this place and the people in it. We are past our three year mark now, and we couldn’t be more happier. We are definitely not going anywhere. The staff here is family to us, just like the other residents here. The food is amazing, the activities is always outstanding, all the way down to the magnificent housekeeping. [name removed] has been with the building from the very beginning, he is our confidant but also our adopted son lol. He used to be the Director of community relations over here, now he is in the ED position. That just shows you how this company treats their employees, and it shows through and though. We can’t say enough about our home and extended family. From house keeping to the chef. You all are the rock of this building. Thank you for everything.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

4


5.0
Jim G - Resident/client
Independent Living
May 22, 2023
Outstanding Living!!!

Two months living in Arizona, and at The Park at Surprise. I am blown away how kind, compassionate, caring and always taking the first step forward insuring the residents needs and concerns are met. If you are looking for a most amazing independent retirement living home, I highly recommend you check out The Park at Surprise. The home feel will really make you feel their slogan...which is...Welcome Home!!!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
anonymous - Toured community
Independent Living
March 31, 2023

Place was very nice, clean, well laid out for resident, provided activities for residents to participate. Tour guide was very personable and enjoyable to be with. Stopped along the way to give time to visit with residents and ask for their experience's.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5


5.0
MH - Toured community
Independent Living
December 15, 2022
I Toured This Community

We were very impressed with the community but even more impressed with the staff. [name removed]specifically showed compassion, understanding, and is just an awesome person. She made the difference.


5.0
anonymous - Toured community
Independent Living
December 14, 2022

Amazing - made me feel welcome. Felt like family had a great youthful vibe. Clean. Respectful interaction. Were priced for the services - affordable.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5


4.0
Anonymous - Loved one of resident/client
Independent Living
October 14, 2022
Verified Review

This is a beautiful facility with gorgeous units. Everything is magnificent here. The staff is friendly. It's kept very clean. Units have huge bathrooms. The only downfall for us is that there's no green area for the residents. Which is important, especially for residents with pets. It's more expensive than most other places we saw in the area.


5.0
Jerry & Barbara - Toured community
Independent Living
January 2, 2022
Great tour of the entire facility;

[name removed] was our tour guide and she provided us with an excellent experience of what The Park has to offer. [name removed] was very knowledgeable of the amenities and provided us the opportunity to view many of them, including the theatre, the Bistro, the woodworking shop, the bocce ball court and many others. She also answered all of our questions. If you have time, it is a great experience.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Park at Surprise

January 5, 2022

Jerry & Barbara, Thank you so much for the positive review about your short time with us! At The Park at Surprise, we strive to 'create happiness by providing the finest living experience anywhere' and are so happy to know we have exceeded your expectations! Your comments and compliments are a gift to our staff and our community. If you have any additional questions, please always feel welcome to reach out to us!


5.0
anonymous - Child of resident/client
Independent Living
December 7, 2021
Verified Review
Review of The Park at Surprise

My mom was very impressed with The Park at Surprise when she came to tour it. She is very happy with her experience at the facility.

Response from The Park at Surprise

December 13, 2021

Thank you for your positive review of The Park at Surprise! At our community, we strive to give you the best in service and luxury, and it means so much that you have taken the time to share your incredible experience with others. Thank you again!


5.0
Jeffrey C - Resident/client
Independent Living
October 20, 2021
My review of The Park at Surpirse

After helping a friend move into a similar facility, I am amazing at home caring and involved the staff at The Park is. They go that extra mile and make sure you are having a great experience living in this community.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from The Park at Surprise

November 16, 2021

Jeffrey C, Thank you so much for your kind review on how The Park at Surprise! At our community, we aim to offer the best of Signature Independent Living possible. Going above and beyond for our residents is a pleasure. Thank you for taking the time to share how our community impressed you! It means so much to us.


5.0
Robert - Child of resident/client
Independent Living
August 18, 2021
Verified Review
Great Place for Your Mom

This s is a nice community and we are glad we choose this one for my loved one. The staff are great at the community. They have a lot of activities available for the residents.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

4

Staff

5

Value for Cost

4


4.0
anonymous - Resident/client
Independent Living
August 17, 2021
Verified Review
I would recommend

I chose The Park at Surprise because of the appearance, the friendly staff members, and the food. The meals here are chef prepared and I really enjoy them. The apartment sizes are very good. I would recommend to others looking.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

4


5.0
Tina - Child of resident/client
Independent Living
July 6, 2021
Verified Review
The perfect place for senior independent living

One of the biggest perks is transportation is available for any dr. appointment. The community just feels like home. The staff took the time to talk to us and just talk and we felt welcome. The staff is very friendly and so is the residence. The community is also pet friendly I would recommend this community to others based on our experience.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5


3.0
Anonymous - Resident/client
Independent Living
January 19, 2021
Verified Review
I would not recommend this community

I wouldn't recommend this community to others, The community told me I would qualify for a housing allowance from the VA and I wasn't able to qualify and they told me I would have to leave and wouldn't work with me at all.

Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

No data collected

Activities

4

Staff

No data collected

Value for Cost

3


3.0
Gerald Smith - Resident/client
Independent Living
November 24, 2020
Verified Review
My review of Park at Surprise

I chose The park at Surprise because I liked the location, it is close to golf courses and such. The apartment sizes here were a little bit on the smaller side and the food here was just mediocre. I was told before I moved in that I would get an allowance for the veterans administration and that never happened, so I did have to end up moving out, it is a very expensive facility. Overall, I would not recommend.

Cleanliness

5

Friendliness

5

Care Services

4

Activities

2

Value for Cost

3


5.0
Anonymous - Resident/client
Independent Living
July 25, 2020
Verified Review
Review of The Park At Surprise

Great place to live. Food is fabulous. All the staff so friendly and helpful. I highly recommend this place.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Resident/client
Independent Living
July 25, 2020
Verified Review
Review of The Park At Surprise

This is the perfect place to live for people 55 and older. During the week, two meals are provided each day. On the weekends breakfast is provided and the Victory Bistro is open for sandwiches. Light housekeeping is provided once a week. My husband and I enjoy living here. We are never bored. All the staff members starting with [name removed] on down are helpful, kind, caring, considerate and hardworking people.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


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Frequently Asked Questions about The Park at Surprise

The Park at Surprise offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Park at Surprise 9.5 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (623) 594-9042 to reach a resident at The Park at Surprise.

To reach a resident at The Park at Surprise call: (623) 594-9042



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.