The Lodge at Natchez Trace

So far it has been awesome. We picked this community because of the location, tour and pricing.

My parent has been at the Lodge for a few years. Overall, we have had a good experience. There was a short time when things were not as good as they had been. Lodge has a new director and he is making a positive impact. I am very pleased with his plans for moving forward. My parent is safe, happy and well cared for. The entire staff is helpful, friendly, and very caring. The food is tasty and a good variety. The kitchen staff will try to accommodate special requests. I would recommend the Lodeg to my friends and family.

The lodge was a great move for my mother. Her caregivers, nurse, and other staff members truly care about her. They treat her like family.

I would leave zero stars if I could. The staff is constantly changing and appears uncaring and clueless. The Lodge would be my last resort to place a loved one. There is bickering and drama on a daily basis and the residents are not at the forefront of the Lodge. My Aunt had a terrible experience here. It is outdated and overpriced.

Mom needed to go to rehab. Insurance turned it down. She was being released from hospital. Called lodge all morning approx 10 x no answer til a worker in hallway picked up. We were unable to work things out and poor weak mama sat in the lobby as they refused to take her back as they didn’t have enough nursing care to do so. Sister pushed and pushed and finally agreed if she had home health care come in each day she could return to her room. They were not prepared at all to for this situation. It took two hours being there in person to find a way for mom to have her room back. Why didn’t they answer their phones so this could be worked out before she was discharged. Why did they not immediately at least have some other option for us to consider? Why were they not more caring? This was the last straw. We may need to get a lawyer involved.

Based on the experience with The Lodge at Natchez Trace so far, everyone is very nice and my grandmother loves all of her caretakers. They have wonderful food and the place is beautiful.

[name removed] really likes all of the caregivers there. Recently, there was a change in administration. [name removed] says many employees are leaving. I don't know if that is accurate. I have had lots of difficulty getting my calls returned. [name removed] said that she does not like the food, but she can also be very picky. She does not participate in any activities.

We really like the smaller scale of The Lodge since our loved one does have dementia - the community is not overwhelming at all. Overall we have been very impressed with the whole operation. For us, the value is worth it because she is happy and the people have been great and the location works out best for our family. The meals and dining service is excellent, she is really enjoying the food and meeting new friends. We are very happy with our choice, the entire experience has been outstanding and we would recommend it to other families.

We're very pleased with The Lodge at Natchez Trace. We have an appointment tomorrow morning with one of their nurses who will be evaluating our loved one. Their evaluation will determine if they can accommodate her level of care, but we certainly have appreciated what everyone has done for us at this point. I don't know anything more I could expect or want that's better than The Lodge. We have family at church we've recommended to The Lodge to and they moved in about a week ago. We toured a few other places and our decision to choose The Lodge was unanimous. It has a homey atmosphere and the people were very friendly. The people have been great and we've had no complications in working with them. My loved one has appreciated the attention she's gotten. She likes the food overall, which has been good.

Ratings are affected by COVID staffing issues to some degree. Also my mom was a bit too active for the population. They were less mobile than she is. The sales staff was nice. [name removed] is wonderful and the room was great. I think the food was so bad as was the service. The people that worked in those departments were just low level and seemed quite frankly dirty and rude. The average age of resident seemed much older than my mom. Nursing services were ok but not great.

Excellent!

I am impressed with the 2021 management and staff. Not long ago we were evaluating options and a fscility nearby had fifteen (15) Covid cases and The Lodge had none. Virtually everyone we have met there has been professional, caring, snd flexible. It’s all good.??

We chose this facility because she really liked the atmosphere, the location, the view from her balcony, and the fact it is a smaller facility. The room sizes here are pretty big compared to a lot of others that we toured. She is very happy here and I would definitely recommend them to others looking.

We have been nothing but happy with The Lodge at Natchez. They have been very helpful and responsive to our needs since the beginning. They made the whole move in process very smooth. The food here is excellent, it is restaurant quality food. We have had such a wonderful experience and we would recommend it.

It is a reasonably priced, reasonably caring, and reasonably acceptable place to put your loved one. The food quality varied. The room size and layout of the community was good. Outdoor space was limited. Staff had a range of abilities and concern, in general the staff was more than acceptable. Certain members of the staff were above and beyond excellent. The management was very good.

INCREDIBLE STAFF! They treated my grandmother like family for 3 years in memory care. They would call and update us. In the beginning when her mind was better, she had plenty of activities to do. They are great about taking them out different places to stay active. The food is great. The staff really takes care of their people.

I have family here. This business has taken a negative turn and care has gone down significantly. Employees are not happy. Many say they are unhappy and looking to work somewhere else. Employees and other families say that the Nursing Director has checked out. Many family members and residents never see the new Executive Director. Disappointed.