The Kempton of Hermitage

My mom was there for an 8 day stay while I went on vacation. I toured the Kemptons and interacted with the staff for 2 weeks before mom began her stay. I couldn't ask for more better care from the staff. They were very professional and I did not worry about her care while I was away. I would recommend this facility if you are looking for long term care or temporary care that I needed for my mom.

The Kempton is a very caring place. Staff is amazing, especially the direct care staff. They love the clients and it shows in the love and care they provide. I think The Kempton goes above and beyond for the care they have provided my mother in law.

Some of the staff were good, some were not. About the faculty and staff, they lie big time to you. Don't take them at face value and ask questions of people that live there and people that used to live there And watch your bills. Those aren't always correct either. As far as a recommendation based off of our experience, no I would not recommend them unless the person being admitted can function completely and 100% for themselves.

The food does leave much to be desired. What we like the most about The Kempton is that mom has made friends and is forced to move around with going to eat 3 times a day. We would recommend this community to other families based on the experience we have had so far.

The staff at Kempton worked so hard with a place for mom to help my family place my grandmother. I appreciate everything they did to help us and walk us through the process. When you need real help a place for mom and Kempton will give it their best shot. I’m not sure if we would have known all that we know without these 2 places. My family appreciates them.

They are short staffed or were when my mother was there. She did not receive medication's at the right time or the right medication's always. It was difficult to change medication's. The staff were very nice, but in an impossible situation with too many patients to care for. We removed our mother after just a few months. Some of the things we were promised were not fulfilled. Disappointing and I would not recommend the facility.

My loved one is currently a resident at The Kempton of Hermitage and most everything has been great about the experience. My loved one's only complaint is the food. The staff is great. I would recommend The Kempton of Hermitage to others.

The housekeeping is top notch. First: it always smells nice. That alone keeps attitudes positive. The staff are visible. If you need to talk to someone they are usually available in less than 5 minutes or will give you a specific time for a meeting. Communication with the family comes with a monthly newsletter and monthly activities outlined with their own monthly updates. I have also had several phone calls with any changes in her life or questions about how staff can help with a problem. I can only go by what my mother says about the food: she complains occasionally, but overall every resident has the opportunity to be well-nourished. I would recommend The Kempton to others. It's relatively small, which fosters a sense of community if the resident chooses to allow it. The staff tries with everyone.

For families considering this facility for their loved ones, DONT DO IT! The staff is rude and insensitive to the needs of the residents. and families. I don't feel my husband's room is being cleaned because of the strong smell of urine. When I witnessed my husband's meal, even though he isn't a big eater, the amount of food on his plate was extremely small. There is no communication with me and if I ask a question it isn't answered or I'm lied to. The day I moved my husband there, after I had driven over 200 miles in a u-haul truck, I was told to unload the furniture myself. I have not witnessed all meals, so I don't know the quality being served. How I feel about Kempton is in no way positive. I despise that facility and do not recommend it to anyone. I have never in life seen or experienced a place like this and hope never to again.

The staff and facility were very accommodating to my brother, who moved here from California to live with us. He fell the first night in our new house and ended up in the hospital. It was then that we needed to find a new house to accommodate his health condition, but we needed temporary housing and care for him. [Name removed] from The Kempton came to our rescue. She interviewed him and had him set to move in a day or so later. My brother stayed at The Kempton for about 2 months until we were able to buy a more accommodating house to suit his needs. He loved all the staff and clients at The Kempton. He had fun playing bingo with the clients. [Name removed], at the front, became a friend of his and he kept in touch with her even after he left. He would have loved to stay there permanently, but he was on a fixed income. I think he liked most of the meals. There were times when he preferred his fast food and would call for Uber Eats to deliver. As for my experience in visiting him there, everybody was always very friendly. [Name removed], at the receptionist desk, seemed to know everyone and always had a greeting for everyone. The parking spaces were easy to park in and I could always find a spot. I am thankful for them accepting my brother so quickly when we were in a tight bind. I highly recommend them.

[name removed] who works the front desk is a saint. We love her. [name removed], the nurse is awesome. Wish I knew all the nurses names. The entire staff has been great so far. My Mom complains about it. Honestly it could be just her. Only time I've ever eaten there was a mother's day event and Christmas. Both times it was good. My rating was based on her feedback.

The staff was warm, place was clean and eager to answer questions . Also like meeting the therapy staff. I would recommend to others.

My loved one was previously a resident at The Kempton of Hermitage and it was a great experience at this facility. The staff is great - make sure and talk to [name removed], she's fantastic. Communication at all levels (administration, housekeeping, nursing, etc.) with the family was great. I can't comment on the meals really because my loved one never ate anything there, unfortunately. However, they were still brought to the room and they looked okay, about what would be expected I suppose. I would recommend The Kempton of Hermitage if someone has a family member in need of Assisted Living.

My loved one currently resides at The Kempton of Hermitage and overall the experience has been good. We've had a couple of issues with care, but I think they were because of communication breakdowns. The list of activities that they offer seems good, my loved one just does not participate. Compared to other facilities that we toured, the value for cost at this facility seems great. I would recommend this facility to family and friends.

They made the transition from the nursing home to Kempton as easily and seamless as possible. They keep the common areas very clean. Everyone is always willing to help in any way possible and meet to discuss any concerns. They truly care about their residents and want what is best for them. They are always planning events and send out a calendar by email to the families.

My family and loved one have had a wonderful experience with The Kempton. The staff are very professional and attentive. The caregivers are caring and helpful to the residents and families. Overall, we would recommend the community to others for their loved ones.

I would normally “pop in” to visit and each time I did, the facility was lively, the staff was knowledgeable, and engaged with its residents, and they were effectively communicating amongst themselves. The Kempton was always neat and clean upon my arrival - no matter what time of day or night I arrived, and I was always greeted promptly. We have already recommended The Kempton to friends, neighbors and colleagues in our community and surrounding areas. If I could say one thing that could be improved, it might be “assistance or supervision (to some) at meals and possibly help choosing future meals”. HOWEVER, I understand it is nearly impossible to manage a person at mealtime, who does not have the desire to eat or who has lost the “drive to do so”. Our resident’s situation was a rehabilitative case and the “entire staff”, bar none, did their absolute best to accommodate our special “family member”. The food looked appetizing, smelled great and the ladies and gentlemen in the dining room served the residents with happy faces…when they didn’t have on “masks”. Even when they did have on masks they spoke with each resident, and everyone was extremely caring, polite, and helpful. [name removed] was “our favorite care giver” - actually our family member’s “Favorite”. She really went above and beyond in many ways to make our family member feel at home and safe at Kempton. The entire staff: [names removed] and who can forget [name removed] (great hairdos)…made it nice for her and for us when we visited. The facility is comfortable. The staff is kind and knowledgeable, and engaged with its residents. This is not a sterile environment. It is a friendly place where people care about your loved ones.

My bariatric wheelchair bound brother stayed here for 2 1/2 months while my husband and I tried to find a home that he could live in with his mobility and health issues. We all came from [name removed][name removed] at Kempton answered our panicked call from us to find a place for him to stay in temporarily. The price there for respite care was the cheapest of all the places that I was referred to and [name removed] came out to our first house immediately to assess my brothers mobility to see if they could handle him. He was accepted and able to move in the next day. The room was very accommodating for his extra large wheel chair. He could access the bathroom and shower. He had a small kitchen counter with sink, microwave and small refrigerator, as well as furniture and TV that they also provided. My brother loved everyone there, including staff and residents. He is actually having trouble finding a primary doctor here and may end up going back as a resident to Kempton because they have a doctor that comes there and my brother needs insulin so the doctor there can prescribe it. Also, my brother is missing everyone there. So, yes Kempton has been very good to us.

Our experiences with the health care could not be better so far. The facility seems to be well staffed and clean. Can't speak specifics to food except that Mom often complains about how poor it is. Activities, my perspective. The event calendar seems full. Yet, seems Mom does not participate a lot. Wish they could enforce her to stay busier. I could be wrong, but unsure if she's yet been on a restaurant trip.