The Heritage Tomball Senior Living

My Mom is no longer at the Heritage. She left late February and is now residing within my home. I am now her caretaker. Her experience at the Heritage was not pleasant for her (for a lot of reasons). Her expectations were not met; however, I felt the facility was an adequate, safe, pleasant facility. Facility has its faults. (Poor food choices, preparedness, temp. Staff/personnel overturn ). Management is aware and is trying to improve. Overall facility, I felt, Heritage was great.

Management helpful (lots of turnover though). Location fairly clean but not individual rooms. Feces on wall and floor disgusting. "Cleaned" twice a week, but not well. Floor not mopped, nothing wiped down. Management nice, staff 50/50. Some staff helpful but others not friendly or even available. My family member had numerous falls and was laying on the floor for hours before discovering him. Always in wet underpants, not checked on or changed frequently although paying for high care level. ALWAYS SEVERE UNDERSTAFFING! High turnover with staff. Meals bland as expected but good variety and quality. Most were church based or bingo. No off-site options. Some musical artists occasionally. Very expensive for the level (or lack) of care paid. Better care elsewhere that's cheaper.

The staff is wonderful. Everyone is polite and so very caring to my parents. From the caregivers to the nurses to the administrators they are all genuine and compassionate. The 2 bedroom apartment is the largest of the 5 places that I visited in 2022. Very nice layout, new paint and flooring. Their cable/phone company is horrible but that's not the facilities fault. Once the cable finally got working the free cable provided is very good. Lots of live sports channels for my dad.

Loved the people, the manager was fighting an uphill battle with an old building, the cleaning lady and being able to hire good cooks. Everyone was very kind, loved having a nurse come to my mo. And the hospital nearby.

My mom is enjoying her experience at The Heritage. She enjoys the food and the kindness from the workers there. It’s a great place for someone who doesn’t need too much help. If my mom progresses to needing more than just her meds, a smaller facility with more workers will be a better fit, though.

We visit a friend living in this community on a regular basis and just recently have been looking for assisted living for ourselves. On our recent visits we really looked at what goes on in the community to see if it could possibly be a fit for us. After closer examination, this community is led by narcissistic management that doesn't seem to genuinely care about their residents. My friend told me that she had brought a concern to the manager multiple times and he told her that if she is unhappy she can just leave, no looking for a solution, no compromise, nothing. There is inadequate staffing (you can never find anyone to help and after 5 pm you're lucky to find any workers at all), gross l living conditions (there is a smell of cat urine as soon as you open your car door in the parking lot and permeates through the halls, moldy and water damaged floorboards) and consequently subpar care. Ultimately we choose somewhere else.

Care was not good. He was not put in the proper room. He was stuck for hours in one place with no one checking on him for hours. He was thrown around like a rag doll when being moved from wheelchair to chair. Overall I'd give the whole place a 2 and that's being generous.

I Would recommend The Heritage Tomball Senior Living.

From the beginning/our tour of The Heritage Tomball Senior Living, our experience has been positive. [Name removed] was our contact and was very informative about the facility and was interested in our loved one's needs. The overall cleanliness of the facility is spot on. Very seldom are there any lingering unpleasant odors. The friendliness of the staff and the attendants is astonishing. From the very beginning, everyone was very pleasant. The quality of care is sufficient for my loved one's needs. The staff is outstanding! From [name removed], the Executive Director, to most of the attendants. The food is an area of concern for my loved one, it is not good. However, the staff is aware and the Executive Director is fully aware and taking the necessary steps to make changes and improvements. Time will tell. My loved one is very active in most of the daily activities. From breakfast to Bible study to exercising to lunch to bingo...all before 3pm! On Fridays they have Happy Hour. Exercise classes are a mix from day to day (noodles, drum, etc). On days that there is no bingo, it's a movie day with popcorn, tea party, luau, hangman, board games...so much to name. As for the Value for your money....there's no question that facilities are expensive. The value that I place on Heritage is good. The value that I place is more on if my loved one is SAFE. I feel at ease that she is there and that I don't worry much. Overall, The Heritage Tomball Senior Living is a great facility.

Sometimes they have two people to serve 55 people and it takes too long to get served I have complained about this but it falls on deaf ears. I realize I have all the time in the world but my butt gets sore from sitting too long'

They have a new manager and I'm hoping for better! But, at this point I would not recommend it to anyone. They have a lot of improvements to make. They need to improve on the following: Landscaping, cleanliness of facility, cleaning of occupants rooms, pest control inside and out, charging for dinners to take containers home in to go boxes. We picked this community, because it's close to me and they had availability.

My father is very happy living at The Heritage. He is well cared for, and it's a positive environment. They have a lot of activities for the residents and post pictures from all events on their Facebook website. It's great to be able to view him participating and socializing.

Very happy there!!!! Staff is amazing, mom is happy. Based on our experience with The Heritage Tomball Senior Living community we would recommend them to other families.

The staff is great. The location and facility are great. Mom just does not care much for the food

We had a few hiccups in the beginning, but things are working out great now that things are straightened out. My mom actually watched The Heritage being built years ago because she lived close by. In her mind she always thought she would live here. She felt very comfortable because she knew the area well. Everybody has been absolutely wonderful and goes above and beyond to help out. The food has been excellent and she has no complaints. It is a wonderful place to live, it is like living on a cruise ship. I have peace of mind knowing that my mother is well taken care of. I would absolutely recommend The Heritage to others.