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Our experience at The Grand is going well. They have been friendly throughout. My loved one is having some difficulties with her appetite but the staff has done a good job of trying to encourage her. There is nothing I can think of at this time that they can improve.... Read more
The Grand Rehabilitation and Nursing at Queens in Whitestone, New York is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
At Ozanam Hall Nursing Home of Queens, "the difference is love." Our quality of care reflects our core values: providing a person-centered environment and a welcoming atmosphere of home, and bringing dignity and quality of life to seniors. Guided by our Catholic tradition, we honor the spiritual...
A Place for Mom has scored The Grand Rehabilitation and Nursing at Queens with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Grand Rehabilitation and Nursing at Queens has 332 reviews with an average "overall experience" of 4 out of 5.
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The stay went well at The Grand. The one thing is, there are concerns with staff coverage. There were occasions when would need help and the staff would not respond quickly enough, this happened especially at night and on the weekend as well. For the most part, most of the staff was friendly.
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It varies day by day, but the aides are not good with response times. It takes a while to get help. They are a little better now.
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They did not provide good care to my loved one's wound. They don't have him on a restricted diet and let him choose whatever he wants to eat. When I questioned them about it they told me he has patient rights to choose what he eats.
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They are severely understaffed and I am very worried about their ability to manage medical records. The staff seems ill-mannered.
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The experience was horrible, I thought it was awful. From the staff, to the front desk, to the phone calls I had to make.
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I think they are one of the best rehabs that my loved one has been to. I admire the Grand Rehab. They do need more options with their food menu. The Grand is very nice and very professional. The uniforms are beautiful.
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Response from The Grand Rehabilitation and Nursing at Queens
October 7, 2019Thank you so much for your review. We appreciate the love and support here at The Grand.
We have had no problems at all with The Grand. Everyone is friendly and my loved one actually really likes her therapy here. The nurses have been excellent!
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Response from The Grand Rehabilitation and Nursing at Queens
October 7, 2019Thank you for your feedback. Let us know if we can do anything to further assist you here at The Grand.
I think the staff takes care of my father very well. The Speech Therapist, nutritionist, the nurses, and the aides have been great! Overall, I think it's been a really good experience and I'm pleased. I know that my father is being well cared for.
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Response from The Grand Rehabilitation and Nursing at Queens
October 7, 2019Thank you for your review here at The Grand. We do our best to ensure your loved one receives the care and comfort he deserves.
My loved one is improving since coming to The Grand. I have to say all the employees have been so kind, so sweet. It really has been so touching to see how they care for their patients. I would absolutely recommend the facility to a friend!
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Response from The Grand Rehabilitation and Nursing at Queens
October 7, 2019Thank you for your review and recommendation to The Grand. We really appreciate you sharing your experience with us.
The staff, especially the speech therapist, are amazing. They are friendly and accommodating. It is a nice place.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019Thank you for sharing your experience! We are happy to hear positive reviews about our speech therapist, and staff. Have a great Autumn!
My loved one was there last year and it was like coming home.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019We are happy to hear that you received the experience you and your loved one deserved. Thank you for choosing The Grand Rehabilitation and Nursing at Queens!
Everything is neat, I like the atmosphere, it's like you're at home. The service is great. The therapy is going well and my loved one is making improvement. She said that the food is good but there are too many vegetables and not enough choices.
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Response from The Grand Rehabilitation and Nursing at Queens
October 10, 2019We are overjoyed to hear that your loved one is improving and that her therapy is going well. We appreciate your kind words about our facility. Please reach out to us to see how we can better accommodate you and your loved one. Thank you for choosing The Grand Rehabilitation and Nursing at Queens!
The staff has attended to all of my loved one's needs well.
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Response from The Grand Rehabilitation and Nursing at Queens
October 10, 2019We are happy to hear that you are satisfied with the care of your loved one. We appreciate your kind words about our staff. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
They are treating my loved one nicely and he is doing okay. He is getting therapy daily. They push him and he had an outstanding therapist.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019Thank you for sharing your experience. We appreciate your kind words about our therapist and staff. Have a great Autumn!
The staff has been very attentive to whatever my loved one needs at any given time.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019We are always happy to hear positive feedback about our staff. Thank you for choosing The Grand Rehabilitation and Nursing at Queens.
Our stay with The Grand has been good. I know that my loved one is really happy with the rehab therapy he is getting. The staff that helps him have all been great.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019We are happy to hear that you loved one enjoys the rehabilitation therapy he is receiving. We appreciate all the kind words about our staff. Thank you for choosing The Grand Rehabilitation and Nursing at Queens!
We do like the therapy! The meals could use more variety.
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Response from The Grand Rehabilitation and Nursing at Queens
October 10, 2019We are happy that you are having a great experience in therapy at The Grand Rehabilitation and Nursing at Queens. Please contact us to see how we can best accommodate you.
The staff is very friendly and the place is very clean. Some of the nursing staff are excellent and some are slow to do what they have to do.
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Response from The Grand Rehabilitation and Nursing at Queens
October 8, 2019We appreciate your kind words about our facility, nursing and staff. Please contact us to see how we can better assist you.
We have been pretty satisfied with our stay this time around but I would like to mention that the stay four years ago was better in terms of the care. It has just been different this time around. The therapy services are good and I have seen progress in my loved one. They have done a great job with the cleaning and this includes throughout the building and the room she has been in as well.
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Response from The Grand Rehabilitation and Nursing at Queens
October 10, 2019We are happy to hear that your loved one is progressing in their therapy. Please reach out to us to see how we can better assist you, and thank you for choosing The Grand Rehabilitation and Nursing at Queens again.
The nurses that help are very good, but they're worked to the bone. They need more nurses and aides.
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Response from The Grand Rehabilitation and Nursing at Queens
October 10, 2019Thank you for your review. We take all your feedback and suggestions very seriously here. Please contact us personally if you have any questions or concerns that we can address. Thank you!
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Call (718) 285-7518 to reach a resident at The Grand Rehabilitation and Nursing at Queens.
To reach a resident at The Grand Rehabilitation and Nursing at Queens call: (718) 285-7518
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A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.