The Enclave of East Louisville

They did not do laundry as often as they promised. My loved one dropped food on floor while eating and a day later it was still there. My loved one sat in a wet diaper. My loved one also laid on a bed with no sheets. Had we not lived close and checked often, God only knows the conditions. Sorry to say we would not recommend

Great place. Great caring staff. Staff seem to enjoy working there. Facility is kept up and bright Our brother is up and active here whereas before he mostly just wanted to sleep. Staff seem to work hard to keep him active

My loved one was previously a resident at The Enclave of East Louisville and overall her experience at this facility was pretty good overall. The activities were great. The friendliness, care services and value for cost were good. The cleanliness was okay. Some of the staff were very compassionate and others were just average.

Visit your loved one as often as possible, at different times and on different days. The caregiver team, housekeepers and dining room servers are all understaffed. There is frequent turnover on the management team and the nurse's aides complain a lot, but they work hard.

My loved one was a resident at The Enclave of East Louisville. Everyone was very friendly at this facility. My loved one liked all of the activities. I think he tried everything. It was good for him to be involved. I would recommend this facility to family and friends.

In the beginning everything was very good, but lately it has deteriorated. We've had a difficult time getting her medications on time. She has to go down and ask for them. Her 8:30am medications are being given to her around 11:30am-12pm. She also has long term insurance and they aren't getting the paperwork completed. The first month she was there they filled it out properly and we received a reimbursement. Since then, it hasn't happened. The food services people are very very friendly and so are the residents, but the staff not so much. If you're considering it because either you or your loved one needs medical attention, I would say go some place else.

My mom has been at the Enclave since [removed], and she is very happy there. I chose it for her because of the room choice, the lovely campus, and especially the proximity to me. There are also many activities and frequent entertainment occasions. The staff are attentive and accommodating. I am hard pressed to think of any negatives! Mom does see her own doctors and does not need to depend on in-house doctors.

The community is very neat and clean and the staff is friendly and helpful. They do a great job taking care of my loved one and the food and activities are great also. I would recommend this community to others based on my experience.

We were very impressed with the overall appearance of the facility. The one bedroom was very roomy. [name removed] was friendly and very knowledgeable.

The Elmcroft was a pleasant community. The staff was very nice and treated me well during my tour. They did not offer me meals during my tour. The memory care unit was nice in this facility, while we were walking around there was a birthday party going on in one of the rooms and the residents have a mixture of activities.

Absolutely great facility. Met with Marti Spugnardi. GreAt tour. She was so helpful. Met residents in memory care unit while they were having lunch. No opening At this time but could be on waiting list with deposit. Pretty expensive over 6k per month but it is a specialized section.

The facility is lovely, well organized for memory-challenged residents. Would love to have my father here but $209/day is too expensive and they will not budge. The care-giving staff appears to be very young and they do not interact with the residents when serving lunch. One seemed friendly to us.

The experience couldn't have gone better starting with the marketing person taking us on a walking tour of the facilities. Explanation of what to expect, the role of the staff, meals, activities, and all other aspects of daily life. My parents thank me EVERY time we go to see them for finding such a wonderful lace to live. The LOVE the staff, from the management, who actually know and check in with them daily, to the wait staff which joke and interact with them always, to the medical staff who take care of their needs, and the cleaning and maintenance crew that is unbelievable in keeping the building spotless! Again, we couldn't have found a better place for my folks to live! Ask for your own walk through and you won't believe your eyes!