The Cottages at Chapel Creek

My experience helped me to realize that I NEVER want to go to a facility like this when my health declines to a point that I cannot take care of myself. Sorry, but it was a terrible experience for my wife, and no one there seemed capable of dealing with that.

[name removed] passed away on [date removed]. The Cottages at Chapel Creek is a wonderful place. Highly recommend it! It was a great experience.

My mother will move into The Cottages at Chapel Creek. It's such a nice facility. They even have several dogs there that the owners died, and they continue taking care of the dogs and the dogs stay there with them. So that's really important to us. And they have a very nice courtyard. The building felt more like a home than some of the places. The staff were all very nice. They actually remembered me from when I visited before, 6 1/2 years ago. That was real nice. They do have scheduled activities every day. They like people to eat in the dining room, but it's not required, and if you have somebody that just doesn't want to eat in the dining room, they can work around that. They have somebody that visits every so many weeks, they come and they visit, do the hair, and then they also have somebody that comes and visits and does the nails. So if you were to want to take advantage of those, you could get it all taken care of right there and not have to leave.

The food was okay but my loved one did not really like it. My loved one did not participate in the activites. They seem to be understaffed, and the management was uneven. They advertise trained staffed and it did not seem like that, after being there for awhile. Overall, it was not a good experience.

They need more activities, that's all for now. There is a lot of just sitting in wheelchair doing absolutely nothing! The care the community provided my loved one was good. The staff communication with the family was good as well.

We chose The Cottages because we liked the fact the entire facility is memory care, the staff is outstanding and caring and have been here a long time, and also she was able to take her cats. I cannot say enough good things about them. When I took the tour, [name removed] was outstanding. I was expecting it to be more expensive because of the beautiful facility, care, etc. and it was reasonably priced compared to others we saw. They truly care about their residents and it shows. I would highly recommend them.

They keep the residence engaged, the staff is very friendly and caring. I would recommend this community to others. I feel the cottages treat the residence the same whether the family is there or not.

I would recommend to others for their loved ones. The community is very good at keeping my loved one busy with activities. The staff is great at keeping me updated on anything for my loved one. The cottages gets back to me in the same day, if I have any questions about my loved one. The community looks like someone's house on the inside.

We toured all the places in Frisco and we chose The Cottages at Chapel Creek because we saw the staff interact with the residents who lived here and they were very good with them. We did have an incident where my mom was left in bed all day and the only reason we found out about it was because we had a camera in there and they lied about it. I do think people need to be cautious when moving your loved one in here because there has been a lack of care.

The caregivers and staff, the layout and decor, every part is wonderful. It is bright, cheery and full of life. Every staff member is patient and kind. I thank God that I found this place for my mom. I love you all.

After visiting several memory care facilities to ensure my mother would be well cared for in her journey through this difficult stage in her life, I found the cottages at Chapel Creek to be a notch above the others. I can verify that the commitment to the best care possible is a top priority here.

Overall good care, food, programs. They work hard to provide great community and safety.

The cottages have become our second family. The whole team is beyond expectations.

The Cottages is a caring facility and it shows. Meals are nutritious and activities are stimulating. My husband is content here.

This place is terrific! The caregivers and staff, the doctors and nurses, the layout and decor, every part is equally wonderful. First of all, it is beautiful, and feels totally different than the typical memory care when you walk in and when you stay here. It is bright, cheery, and full of life, instead of lonely and depressing. I have been to 30 facilities ranging from memory care, to independent living and none compare to this! Secondly, the staff from the top down is wonderful. The longer your loved one is there, the more you realize this. They are sweet, skillful and available! My mother has gone through ups and downs with her dementia to the point of being psychotic and even aggressive when they help her shower or use the bathroom or come out of her room for lunch or to take her medicine. Every caregiver or nurse that is dealing with my mom has been super patient and caring during any episode that my mom has had. They calm her and very skillfully figure out a creative way to help my mother. Time and time again! This isn't only every staff member, it is the management, and marketing team. EVERYONE!!! I have gotten to know them and they care for my mom like I do. And by the way we have cameras in her room, so we watch all the time, so this is speaking from someone who is actually observing this constantly. I can't thank them enough for caring enough about my Mom and understanding enough about the disease to know that this isn't my mom when she acts this way and not giving up on her but continuing to be there for her in a very trying time in her life. My Mom deserves that, and I thank god that they are giving that to her and that I found this place! Thank You Cottages! I love every one of you!

This place is terrific! The caregivers and staff, the doctors and nurses, the layout and decor, every part is equally wonderful. First of all, it is beautiful, and feels totally different than the typical memory care when you walk in and when you stay here. It is bright, cheery, and full of life, instead of lonely and depressing. I have been to 30 facilities ranging from memory care, to independent living and none compare to this! Secondly, the staff from the top down is wonderful. The longer your loved one is there, the more you realize this. They are sweet, skillful and available! My mother has gone through ups and downs with her dementia to the point of being psychotic and even aggressive when they help her shower or use the bathroom or come out of her room for lunch or to take her medicine. Every caregiver or nurse that is dealing with my mom has been super patient and caring during any episode that my mom has had. They calm her and very skillfully figure out a creative way to help my mother. Time and time again! This isn't only every staff member, it is the management, and marketing team. EVERYONE!!! I have gotten to know them and they care for my mom like I do. And by the way we have cameras in her room, so we watch all the time, so this is speaking from someone who is actually observing this constantly. I can't thank them enough for caring enough about my Mom and understanding enough about the disease to know that this isn't my mom when she acts this way and not giving up on her but continuing to be there for her in a very trying time in her life. My Mom deserves that, and I thank god that they are giving that to her and that I found this place! Thank You Cottages! I love every one of you!

Pretty facility on the outside but not much more to offer. The floors inside are constantly dirty. Constant turn over always short staffed. They promise you the world and then don’t follow through. The nurses never return you’re call. Nor does anybody answer the phone after hours or on the weekend. The place is so unorganized nobody knows what they are doing. Theirs too many chiefs and not enough Indians. Do not move you’re loved one here.

We are very pleased with the care my 89-year-old mother receives at The Cottages. The staff is kind, compassionate and respectful of the residents. They also provide reassurance to family members. The facility is well-appointed, sunny and organized. I highly recommend The Cottages and am very grateful for the care and concern the staff and leadership provide the person I love most in this world.

Our family is very pleased with The Cottages. My 89 year-old mother is treated with kindness, respect and compassion by every staff member. The staff clearly cares deeply for the residents and also for the family members. They take time to listen to us and provide reassurance. I highly recommend The Cottages and am grateful to the leadership and staff for taking care of the person I love most in this world!

Do not place your loved ones here. Understaffed, constant turnover. Residents fall and go to ER all the time. [Removed ] by sharing resident's information with employee's family members. Diet is super high in sodium. The place is pretty but terrible in terms of care. Moved my loved one after 2 months.