The Bridge at Paradise Valley

They have good Activities Take you shopping Residents all very nice & helpful Areas to improve: Give you better Transportation to Doctors More nutritious food Make rooms fire safe Help. In helping to Assist you with tiny problems like help you pull on anklet socks etc. Very important is have someone at all times to open locked doors so people can get in to bring you things & to see you! More safety features!

Overall, very friendly. Maintenance requests take longer than expected. Staff try's to accommodate as needed. Cleaning of individual rooms needs more attention. The food was decent when we first moved him in, but they had a large change in personnel. Not sure how it has progressed.

I have to give all the categories that are listed a 5. I have been there for a little while now and I am well impressed with all that I have encountered. So glad to be here. Based on my experience so far, we I would by all means recommend The Bridge at Paradise Valley to other families.

There is always room for improvement in all of our lives but you all do a great job. We have been very pleased with all of these categories and appreciate the care you and your staff have given to my mom.

The community is currently having issues with the Executive Director and Corporate are trying to find a new Director and fixing issues. The staff that I have meet with are very responsive, and caring towards my loved one. The front desk is manned until around 5-6 pm, and this is where you go to ask for assistance. The community was serving soybean burgers instead of hamburgers and the corporate office is trying to work getting these issues fixed, along with others. The community tries to keep the residents engaged in activities. They are receptive to residents feedback.

The management is disconnected from what is happening with the staff. The facility is severely understaffed. There is no process if a staff member were to call in. For the dining menu- it is not designed for seniors. Most are diabetic or hypertensive. The menu should have more fresh options, low salt options, less processed foods. Fried foods covered in gravy are not healthy choices. They do encourage social interaction. They do have plenty of entertainment

This is a good experience overall. However, if your loved one has a lot of care needs the community may not be able to meet them all. It would have been nice to know more about the demographic of the residents when we posed this question to the community during the tour. There are three meals a day served to the residents along with snacks that are available. The residents also have choices to choose from. The community is able to provide hygiene care, housekeeping, changing of linens, and medication management for our loved one. The community took a bit time to organize the medications for our loved one, and this was a concern for the family at first.

As long as you understand where your loved one is cognitively. This is a great assisted living and independent living. The staff provided good care, the community was just understaffed. The staff communication with the family was okay, it was sometimes hard to get ahold of them because of them being understaffed. There are three meals a day served to the residents and they have choices to choose from.

It was very hard and emotional to move my mother out of her home. The staff at the Bridge were wonderful in helping with her transition. It’s very comforting to know my mom has someone to check on her through out the day and help with her needs.

I reported the community. The community is the worse of the worse. It was a horrible experience for our loved one. This is the worse place we could have put my loved one. They are firing people to try to protect themselves. The communication with the family was horrible from the staff. They changed my loved one's doctor without telling the family. They didn't tell us about going to the hospital without telling the family. The only way I knew about it was from medical bills.

They did a good job while our loved one was there and it was very clean. The staff members were good, and while the food was not excellent overall it was pretty good. Our loved one was not able to participate in the activities but they seemed good. We thought the value was right where it needed to be compared to other communities in the area.

they take good care of my father, he is in care 2 stage, I don't have to worry about him, hes in good hands

Mom has not been there very long, but so far we are happy with the experience. We came in at a time when they were changing management and there was some confusion, but we've gotten past that. They are very quick to give me a call if mom needs something or there is something I need to be made aware of. It's been a good experience and I would recommend The Bridge at Paradise Valley.

It's very clean and the staff is friendly. They are doing a pretty good job. They were very good about working with us on price. We are very happy with value. There are little things that probably still need to be worked out. She seems satisfied with the food, but I would like to see a few more fresh veggies and things.

The staff at The Bridge at Paradise Valley was very engaged with the residents. They seem to genuinely care. The activities are very well organized. The only think I can think of that there has been an issue with is that when my mother had an ulcer on her heel there was some question as to whether they should take care of it there or take her to the hospital, but that ended up getting resolved.