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I wanted to do a shout out to Avalon. My step-mum has been in Assisted Living there for over 18 months and both she and are family are extremely happy. My step Mum has moderate dementia , but is still quite upbeat and independent. She was in another local and pricier AL that was purchased and went drastically down hill. Avalon was our solution. The food is good, she and her apartment are clean and the staff is friendly and responsive- especially since [name removed] became the Director! The activity director [name removed] comes up with extra fun activities and field trip and does a fabulous job getting my Mum involved. Friday entertainment is another big hit! [name removed], the business manager works miracles with her Long Term Care company, assuring that they actually pay out on time each month. And trust me, they can ask us to jump through hoops at times. Just a few reasons and staff that have inspired me to recommend Avalon to friends and write multiple positive reviews.... Read more
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.8
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35 reviews8.8
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A Place for Mom has scored The Avalon of Auburn Hills with 8.8 out of 10 using our proprietary review score based on 10 reviews in the last 2 years. Over all time, The Avalon of Auburn Hills has 35 reviews with an average "overall experience" of 3.5 out of 5.
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I wanted to do a shout out to Avalon. My step-mum has been in Assisted Living there for over 18 months and both she and are family are extremely happy. My step Mum has moderate dementia , but is still quite upbeat and independent. She was in another local and pricier AL that was purchased and went drastically down hill. Avalon was our solution. The food is good, she and her apartment are clean and the staff is friendly and responsive- especially since [name removed] became the Director! The activity director [name removed] comes up with extra fun activities and field trip and does a fabulous job getting my Mum involved. Friday entertainment is another big hit! [name removed], the business manager works miracles with her Long Term Care company, assuring that they actually pay out on time each month. And trust me, they can ask us to jump through hoops at times. Just a few reasons and staff that have inspired me to recommend Avalon to friends and write multiple positive reviews.
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Response from The Avalon of Auburn Hills
November 6, 2024Robin, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Avalon of Auburn Hills. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Avalon of Auburn Hills!
Don't go there! I was so disappointed with this place. Both my parents have passed and I have so much guilt about choosing Avalon. Absolutely horrible experience.
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Response from The Avalon of Auburn Hills
September 5, 2024Thank you for sharing your experience. We're truly sorry to hear about your feelings regarding your time with us. We understand how important this decision is and how deeply it impacts families. We’d like the opportunity to discuss your concerns further. Please reach out to Bracha Drissman, our Executive Director, at 248-282-4094. We're here to listen and support you.
One of the most beautiful living communities I have visited (and I visit many). It is kept as clean and fresh as a 5-star hotel - you will notice this from the moment you walk in. What truly sets the Avalon of Auburn Hills apart from other communities is their team! A very special “shout out” to health services director [name removed], and executive director [name removed] for assembling and maintaining such a special team.
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Response from The Avalon of Auburn Hills
July 9, 2024Andrew, we're happy to hear you had such a positive experience with our team! Thanks again for the recommendation, and have an amazing day!
[name removed] is a blessing. She has great work ethics, most friendly and supportive. The Avalon of Auburn Hills has an exclusive MVP on their roster. I brought in my uncle for care and he felt he was with family. I appreciate [name removed] assistance.
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Response from The Avalon of Auburn Hills
July 9, 2024Fadi, we're glad you had such a wonderful experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
It's not a perfect community, but yes I would recommend it.
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Response from The Avalon of Auburn Hills
June 21, 2024Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing great people's too work with we are one big happy family I try to go out my way to help everyone if I can.!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Xoxoxoxoxoxoxoxoxoxoxoxoxoxooxoxoxoxoxoxooxo ?? Oz xx; z xx
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Response from The Avalon of Auburn Hills
June 12, 2024We're delighted to hear that you're having a great time working here! Creating a positive work environment for our employees is a top priority for us, and we're glad to see that reflected in your review. Thank you for being a valuable part of our team!
I am a memory care caregiver at the Avalon of Auburn Hills. The residents and staff are very close in this building, making every experience a family one. I love working here and the relationships I have made with staff and residents here are some of the greatest I have had the pleasure of creating. I am very proud to work in such an amazing place, and would highly recommend this facility to anyone looking for a place to call home.
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Response from The Avalon of Auburn Hills
June 12, 2024Thank you so much for your kind words! We're thrilled to have you as part of our team, and it's wonderful to hear that you're enjoying your experience here. Your dedication and positive attitude contribute immensely to our work environment. We appreciate your hard work and commitment.
Many things were missing from my husband's room and we were unable to retrieve all of them. The person across the hall had a lot of things in her room. At least we were able to retrieve those! For the memory care unit. The unit just seemed depressing, hard to judge how clean. Staff very friendly, helpful. I was away, and had to text director to get staff to take him outside. His visitors reported that he was either sitting by himself or pacing the halls. I found him walking upset in halls when I picked him up. I don't know about meal because my husband is unable to remember anything about them. Did not get any feedback on activities. Did get one text with a picture of him on the putting green outside. He did not want to be there, kept trying to leave, so I don't think he was off the locked unit much. If he could have stayed in assisted living, I would have thought the value for money was a 5. Although the staff in memory care was very good, I'm not sure there were enough to give the care I wanted for him.
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Response from The Avalon of Auburn Hills
October 14, 2023Hello, we aim to provide five-star experiences and are disappointed to read your recent review. Please reach out to the Executive Director, Bracha Drissman at bdrissman@theavalonofauburnhills.com as we would appreciate the opportunity to discuss your comments further. Thank you.
What we like the most about The Avalon of Auburn Hills community is the friendly staff and the great care. However, is it kind of pricy though. Based on the experience we have had, we would recommend them to other families.
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Response from The Avalon of Auburn Hills
July 12, 2023Pat, thank you for your recommendation and positive feedback. Have an excellent week!
I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.
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Response from The Avalon of Auburn Hills
June 29, 2023Thank you for your feedback! We aim to provide five-star experiences and welcome the opportunity to discuss any concern to ensure a five-star experience moving forward. Please reach out to Jennifer Rockafellow, Executive Director, at (248) 282-4094 if you would like to discuss your comments further.
I think The Avalon of Auburn Hills is a very clean and modern facility, which I really appreciate. Our whole family has been impressed with the facility, yet It's still a very warm and family-like atmosphere. Overall I think the care of our family member is good. We've had to talk with them a few times about her diet. Sometimes that communication wasn't getting to their dietary department. Coordination of that took some time, but we finally did get it resolved.
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Response from The Avalon of Auburn Hills
April 11, 2023Fonda, thank you for taking the time to share your experience! We hope you have a great day.
From a facility standpoint we do think it is very nice, relatively new, clean and modern. The size of the rooms are probably amongst the best we had seen. You could pick between a one bedroom or a two bedroom that had a separate living area. The staff are certainly friendly and try very hard which is a big positive - we do think when it comes to memory care they could use a little more training. The meal arrangement's are nice, the dining area is nice and they all eat together. It is a single price, nothing that is nickel and dime it is all inclusive. We would recommend them to other families
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Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.
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Response from The Avalon of Auburn Hills
May 11, 2022Hello ~ At The Avalon of Auburn Hills, we take reviews of our community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We strive to provide an exceptional senior living experience for all residents with services and amenities catered to the individual. Our community is under a new management team committed to providing the best support to all residents. We sincerely apologize if we have not met or exceeded expectations for you and your loved one. We continue to work with each resident and their loved ones to ensure all needs are being addressed appropriately even as circumstances change and evolve for the resident. Please contact us directly so we may discuss this further with you at your earliest convenience. You may contact us at: 248-282-4094 or info@theavalonofauburnhills.com. Sincerely, The Avalon of Auburn Hills Team
They haven't disappointed me yet. As long as you're involved and ask a lot of questions, you should be fine. The staff are pretty good. Sometimes in the afternoon/early evening I don't see a lot of staff around. The food is fine. They have a lot do as far as activities, and they try all the time to get my loved one involved.
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Response from The Avalon of Auburn Hills
February 4, 2022Hello Rob, Thank you so much for sharing your thoughts and experience about The Avalon of Auburn Hills. We are so happy when residents and families find comfort and kindness in our community. The support and recognition of of our associates is truly appreciated. We strive to provide an exceptional senior living experience and continually work to ensure that residents and their families truly feel at home with us. Sincerely, The Avalon of Auburn Hills Team
We do know it was during covid and it was before the employment situation with any care givers got to critical shortages. There were some decent employees, 3 out of the 4 receptionist were very helpful, but once was cold and not helpful. Some of the care staff were top notch people, but the director of nursing was not. We could visit them inside a complete glass box only, we did not have access to our loved ones apartment. House keeping did not change our loved ones beds for 2 months. Not confident in their care at all.
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Response from The Avalon of Auburn Hills
August 12, 2021Hello Anonymous ~ We take reviews of our community very seriously. Any claims about our services, associates, or support must be based in facts and supported by such. We provide a safe, healthy environment for all our residents at all times and strive to provide the very best senior living experience for every resident. Our amazing team of associates are dedicated to the lifetime satisfaction and utmost care of every resident, providing individualized services and amenities to each person who calls our community home. We understand that the past year and a half has been a challenge for everyone. Our community strictly adheres to all local, regional, state and federal COVID-19 protocols and guidelines. Our caring associates are always professional, courteous, and kind with our residents, their loved ones, and each other. Our team is a family and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss the validity of these claims at: 248-282-4094 or info@theavalonofauburnhills.com. Sincerely, The Avalon of Auburn Hills Team
They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.
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Response from The Avalon of Auburn Hills
January 27, 2022Hello Anonymous, Thank you for sharing your thoughts and experience about First & Main of Auburn Hills. This community transitioned to a new owner who put in place Grace Management, Inc. as the manager in July of 2021. Grace has rebranded the community The Avalon of Auburn Hills to better reflect the quality and standards of care that we provide. While this review references an experience prior to that transition, we wish to address the concerns expressed. With the support of Grace Management, Inc., we strive to provide an exceptional senior living experience that provides restaurant quality dining and a full spectrum of amenities and services catered to the individual. Our services and associates have been widely recognized and received recognition from review forums in our industry. Our team is a family, and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss any current questions or concerns at: 248-282-4094 or info@theavalonofauburnhills.com. Sincerely, The Avalon of Auburn Hills Team
I wasn't impressed with the community. They ignored my loved one and brought the meals to them due to the pandemic. They only tried half-hearted to engage my loved on with activities. The food looked like Gordon foods. It didn't seem that the community put little effort into the meals during the pandemic. The dining room food was better, prior to COVID. I was able to do window visits, this was the highlight of the stay here.
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Response from The Avalon of Auburn Hills
January 27, 2022Hello Mike, Thank you for sharing your thoughts and experience about First & Main of Auburn Hills. This community transitioned to a new owner who put in place Grace Management, Inc. as the manager in July of 2021. Grace has rebranded the community The Avalon of Auburn Hills to better reflect the quality and standards of care that we provide. While this review references an experience prior to that transition, we wish to address the concerns expressed. With the support of Grace Management, Inc., we are honored to provide a safe, healthy environment for all our residents and strive to provide the very best senior living experience for every resident. Our amazing team of associates are dedicated to the lifetime satisfaction and utmost care of every resident, providing individualized services and amenities to each person who calls our community home. We understand that the pandemic has been a challenge for everyone. Our community strictly adheres to all local, regional, state and federal COVID-19 protocols and guidelines. Our caring associates are always professional, courteous, and kind with our residents, their loved ones, and each other. Our team is a family, and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss any current questions or concerns at: 248-282-4094 or info@theavalonofauburnhills.com. Sincerely, The Avalon of Auburn Hills Team
Compared to the other communities we spoke with, the First & Main of Auburn hills was very reasonably priced. They also are very cooperative with our loved one.
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Response from The Avalon of Auburn Hills
February 4, 2022Hello Anonymous! Thank you so much for sharing your thoughts and experience about The Avalon of Auburn Hills! We are so happy when residents and families find comfort and kindness in our community. The support and recognition of our associates is truly appreciated. We strive to provide an exceptional senior living experience and continually work to ensure that residents and their families truly feel at home with us. Sincerely, The Avalon of Auburn Hills Team
We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people
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Response from The Avalon of Auburn Hills
January 27, 2022Hello Anonymous, Thank you for sharing your thoughts and experience about First & Main of Auburn Hills. This community transitioned to a new owner who put in place Grace Management, Inc. as the manager in July of 2021. Grace has rebranded the community The Avalon of Auburn Hills to better reflect the quality and standards of care that we provide. While this review references an experience prior to that transition, we wish to address the concerns expressed. With the support of Grace Management, Inc., we are honored to provide a safe, healthy environment for all our residents and strive to provide the very best senior living experience for every resident. Our team is a family, and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss any current questions or concerns at: 248-282-4094 or info@theavalonofauburnhills.com. Sincerely, The Avalon of Auburn Hills Team
Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.
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Response from The Avalon of Auburn Hills
January 27, 2022Hello Anonymous, Thank you for sharing your thoughts and experience about First & Main of Auburn Hills. This community transitioned to a new owner who put in place Grace Management, Inc. as the manager in July of 2021. Grace has rebranded the community The Avalon of Auburn Hills to better reflect the quality and standards of care that we provide. While this review references an experience prior to that transition, we wish to address the concerns expressed. With the support of Grace Management, Inc., we are honored to provide a safe, healthy environment for all our residents and strive to provide the very best senior living experience for every resident. Our team is a family, and we work together to ensure all residents' individual needs are met and expectations are exceeded. Please contact us directly to discuss any current questions or concerns at: 248-282-4094 or info@theavalonofauburnhills.com. Home may be a place, but it's also a feeling, a way of life and something we take seriously. Sincerely, The Avalon of Auburn Hills Team
See what the neighborhood has to offer and what’s nearby:
The Avalon of Auburn Hills offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored The Avalon of Auburn Hills 8.8 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (248) 282-4094 to reach a resident at The Avalon of Auburn Hills.
To reach a resident at The Avalon of Auburn Hills call: (248) 282-4094
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.