Care Cardinal River Oaks

Owners are not up to the task of providing safe and caring environment. Moved mom out to a better and safer place in summer 2024. This used to be a [community removed] but care went down in 2024 with new owners.

The Exec Director ("Exec Dir") left in [date removed], following many others who have left after private equity bought it in [date removed]. New management (the interim Exec Dir and now the new Exec Dir, have compromised safety and take no ownership when residents are hurt. Although there is some incredible staff still there, there aren't enough of them left to make this a safe place for mom.

Very average to below average- would not recommend. Care staff not very friendly or responsive. Assistance wait time is unacceptable. Consistently waiting for >1-2 hrs for assistance when calling for help. Think about the fact that many of the residents are 100% dependent on the staff to assist to the bathroom or getting them to dining room. Not patient with people. They are way understaffed. Staff Refuse to wake up a resident after they have called and waited for assistance- wake them up they needed something.

Overall Sunrise of Rochester was a great place, and the staff is very kind and friendly. The only issues we had were with them responding to my mom in an appropriate amount of time. Especially when she needed assistance using the restroom. I'm sure that was staffing issues.

I find Sunrise of Rochester to be a very welcoming community. The staff there really go out of their way to make my dad feel like he's at home.

I would be cautious about going there due to the care staff. They should really train the care givers better. There is too many activities, to list but my loved one never participated in many of them.

No one came to welcome, my loved one the day we moved in. The care is ok but they don't seem willing to work on alternative ways to deliver care that is needed. It's fair - they talk good talk but but not a good walk.

I would recommend this facility and I have.

The biggest concern that we had while our loved one was at Sunrise of Rochester, was that they were giving our loved one 5 times the amount of medication dosage for months and months. Our loved one had lost multiple items and clothing that they were never able to find. When our loved one had covid they kept her sedated to keep her in her room. The staff were amazing but the upper management was just atrocious .

They've been very receptive to our family and have tried to meet our needs. I think they could use more staff than they have currently. But overall, It's a lovely facility, and the people are very friendly.

They keep my loved one very busy. She is eating more there than she did living by herself. This community is very inviting and clean great place if you are looking for somewhere for your loved one. They have a lot of activities like crosswords, exercises and arts and crafts.

We chose Sunrise based on everything I gave a 5 too, the cleanliness, friendliness of staff, and at the time they were offering a promotional price that fit our budget. They are very visitor friendly and we appreciate that. Our only complaint is that they do have a lot of turnover in staff, so the meals are taking longer to get to the residents, sometimes they are waiting 45 minutes to an hour to get to their meals. Overall I would recommend to others.

Helpful information from staff; in-house health staff; many services for aging in place; well maintained facility; big community for care of people.

Parking not good for guests, set back off Crooks with a calm entry, people all very cheerful and positive, have pets roaming, visited at lunch time and very busy but positive energy everywhere. Currently 18 residents in memory care, 1/2 in wheelchairs 1/2 not. Ability to go outside and secured. 6:1 ratio care and supervision. Nurses on site for med administration and emergencies. In the middle of a remodel. Should be done in a couple months. Day - Prepare for day, dress, breakfast, exercise, activity, lunch, down time, crafting, snack. Routine helps with Sleep/wake cycle. Move in fee $2000, special to $1,000 during renovation. 3 room sizes available, approx $6,400 +/- depending on room

This facility was run down and weirdly designed. The operation looked sloppy and poorly managed. On the memory care floor, people were stacked up shoulder to shoulder in front of the community TV. Not for us.