Sunrise of Pinehurst

Things eventually happen, but some of the concerns took a while to be resolved. For example: the laundry and bathing on a regular basis. I do not think that the activities are done on a consistent basis for this team.

I will recommend Sunrise at Pinehurst to every one and anyone that needs their services!!The entire team was unbelievably great! They made us and especially my brother feel welcome and comforted! They're the best!!!!!!

Sunrise at pinehurst is a place to call home. It feels good when you walk in the door, The concierge Are fantastic people and are very welcoming. Caregivers Work very hard throughout the shifts and they are very loving and kind, they pay attention to the smallest details and we are very pleased when we visit. The food is delicious and is very well presented, There are so many options you are bound to find something that you like. I also really love that my family member can see a doctor, dentist, Podiatrist, and have physically therapy all in one place. The coordinating team is very responsive when we have questions. They have a wonderful open door policy. I have Toured several places And I have never been this satisfied. Thank you sunrise for doing a job I could No longer do. I would definitely recommend!!

Expect loved one to be left to acclimate on their own when entering. The move in coordinator met us at the door on the first day and we never saw or heard from her again. There is no individual support or outreach. Communication and coordination by the facility with the family is nonexistent. No integration or invitation to activities. Took 2 months to get us on the activities app. If my father did not have a medical regimen, we would not hear from anyone, ever about my father's wellbeing. Care plan is not reviewed with or shared with the family. No effort to ensure resident is getting the care level they need. My father had 1 shower in one month. When asked, we were told he refused showers. My father was not changed. Most staff are bothered by questions and requests. Some staff have privately shared with us they do not feel appreciated or valued for their work by the leadership. They are overworked. Call buttons are not responded to for hours at a time. Moved father with dementia who is in hospice care to different room without notice. The facility is not culturally or linguistically inclusive.

They get 1 across the board. Horrible care, I have already moved my dad to another place. The staff are fake and make empty promises.

My loved one is currently a resident at Sunrise of Pinehurst and most everything has been great for her at this facility so far. The staff is very friendly, the facility is very clean and the food is great. The care services, activities and value for cost are also very good. I would definitely recommend Sunrise of Pinehurst to others! We are very happy with our decision of Sunrise of Pinehurst for our loved one.

I cannot even express in words, the amount of love and respect I have for Sunrise of Pinehurst. Amazing team, amazing coordinators and the nursing staff is superb. The building is recently renovated with the most beautiful artwork showcasing Colorado. The staff truly love their jobs and you can see it in the care they provide for residents. The RCD (director of Nursing): [name removed] is an absolute gem. She goes above and beyond for her residents and has been working there for 7+ years. And the Executive Director: [name removed] is the most involved ED I’ve ever seen! Truly a phenomenal leader for a great team. If you are ever looking for a place for mom, dad, or any loved ones to live-Sunrise of Pinehurst is the community to pick. Your loved one will be in the best care. Guaranteed. Thank you Sunrise of Pinehurst. Love and Light.

The team at Sunrise of Pinehurst is wonderful. They are always trying to go above and beyond to make everyone as happy as possible. The community is always clean and the food has been very good. I would recommend.

Sunrise at Pinehurst is different from other assisted living communities in the area. The team truly cares about the residents. It is fun to see so many people excited about taking care of seniors. This community has a number of tenured team members which is a huge plus!

Sunrise Pinehurst is a must see!! Located in a great neighborhood, Gorgeous remodel and a Friendly, welcoming team! [name removed] is the best! He throughly explains everything and he makes you feel like family!

Sunrise is a great facility. The staff and management takes the time to understand your needs and are more than happy to work with you. I love the family feel of this facility. If you are in need of a place for a loved one I highly recommend Sunrise.

This community is top notch. From the time you walk in the front door, you're warmly welcomed by everyone you meet, including their residents. There was a genuine interest in answering our questions and sharing specific information as it related to my loved one. The renovation and beautiful new furnishings is the icing on the cake! I would recommend this community to everyone looking for quality senior living.

This is truly a remarkable place with associates that actually care for your loved ones. Management is exceptional! I don’t worry about loved ones in their care. They are all very committed to their residents to ensure they are all well cared for.

We really enjoy the people there, the staff members are very caring and the administrative staff team has been wonderful. Most of the care givers have been great and we do feel that our loved one is well looked after and well cared for. They are making improvements to total remodel the community - it has caused some confusion for our loved one but it is all for the good of the community. The meals on the assisted living side were great, but when our loved one moved over to the memory care side they had more limited choice - which we do understand why.

During our loved ones stay we had a really good experience and we would recommend them to other families. The director and the head gal on the memory care side are so outgoing, we really like the vibe on the memory care side. There is a resident dog on the second floor the residents can go visit with. There is a secured courtyard they can go relax at. They do have some good activities but because of circumstantial things they may not always happen but the staff still do a great job looking after the residents. On the assisted side they have a ton of activities that look very exciting

During my father's brief stay he was left alone for hours and it sometimes took more than 20 minutes to get someone to open the door to see him. After getting him out, it is taking a threat of a lawsuit to get a refund on his prepayment . Even now it was sent to the wrong address and am still waiting. Save yourself some grief and find another place for your loved one.

They are very caring. They communicate very well with family. They do respond when ever family has questions. They work very hard to meet the residents needs. They offer a lot of activities. The meal times come with a few options. There are other meal options other than the main dish as a backup if you do not like the main meal. The kitchen staff are very helpful and let my loved one clear off his table (because he wants to be able to do so). They are really good staff there.

The staff members and care services are better than 5 stars, and the activities are limited but give the circumstances they are really trying their best. We do think it is a good value for the cost. Moving our loved one from independent living to memory care was a very difficult transition, but Sunrise at Pinehurst made that transition as easy as possible for our loved one and our family. Their staff training was the number one reason we chose this community, they really show care and empathy.

Was a very nice facility - very friendly people. Staff was very professional

With two aging parents in two separate facilities I can say that Sunrise at Pinehurst is TOP NOTCH. Sunrise came recommended to me by several people and it is easy to understand why. As with any effective organization, it starts with strong and consistent leadership and a willingness to learn from mistakes and strive for never-ending and constant improvement. The concierges are professional, eager and competent to help answer any question or facilitate any need request. The care team consisting of managers and nurses have always been approachable and try to handle residents’ needs in a timely manner. The activities staff has pivoted and gotten creative to provide enrichment even given the current pandemic. Maintenance is quick to respond and goes above and beyond. The dining room staff keeps them well nourished and even does extra to celebrate holidays. My questions, concerns and suggestions have been taken seriously and handled appropriately. It comes from the top down. These employees really do care and address the emotional, physical and mental well-being of their residents. Before the Covid pandemic hit we would pop in almost every day. To see how this staff treats ALL of the residents has been impressive to say the least!