Lakewood Reserve

The housekeeping was iffy. The move in process was okay except that some details were not disclosed. The help was not adequate for my sister and she had to wait often to be helped when she needed it. The daily help should have recognized that my sister was in need of medical help and notified the nurse on staff. As such, I would not recommend this facility.

I would highly recommend it.

The best thing about it is everybody's very kind and everybody knew her name within the first day of being there which means a lot of people and I just never had any problems in the few months. We've been there so I like that. Honestly, I like that you can get food all day that was huge because my mother-in-law does not adhere to strict breakfast lunch and dinner times so it's sunny as that sounds. That was one of my favorite things.

We've been very happy with Lakewood. The warmth of the staff, the activities, the price and the location are what really stuck out to us about this facility over others we saw. Everyone is so caring and friendly. They really go above and beyond to help our mom.

Please make sure all your staff are aware of the rules if there is a Covid outbreak, because of a very RUDE staff member I may add, my family was denied to see my grandmother, and was kicked out a few days before she passed, because there was a Covid outbreak we received an email stating we could go, and the front desk let us back as well. A member of my family was approached by a staff in a very rude manner and was told she needed to leave and that we could come back until the Covid outbreak was gone with. We were denied our goodbye. We had to say goodbye to a lifeless body. If she’s going to work in caregiving she needs to be trained on how to interact with families . We didn’t get a proper goodbye and she passed away without a single visitor the whole week. No family should EVER endure this kind of pain. Very shameful.

My mom was previously a resident at Lakewood Reserve. What I'm not happy about is that we were kept from my mom during her last days because the staff didn't have the correct information about the covid restrictions in Memory Care and my mother died alone. I over paid the previous month and now everytime I email about it, I get no response. If you don't feel that I should get any money back then simply say that. We felt that we had formed a relationship with the Memory Care staff and we gave gifts to all of the staff to thank them for caring for our mom and we have never heard from anyone. Not even a card after my mom's death.

Dad and I like the warm 'feel' of the Lakewood Reserve. Other places felt 'too fancy'. My mom is settling in well thanks to consistency and quality of the direct care staff.

We picked this community, because it was the cleanest and people were helpful and friendly. I would say I'm so comfortable leaving my mom there and she seems happy. I'm happy with Lakewood Reserve.

What we really like about Lakewood Reserve is there staff team - the administrative team have been very good to us as well as very kind. They seem to get things done in a timely manner and based on our experience we would recommend them to other families .

The staff is fantastic. They truly seem to care about the residents and have been extremely accommodating. I would recommend Lakewood Reserve to other families.

Overall it has been satisfying. Unfortunately their communication with their residents and families isn't always clear. Once you're moved in, it's like you're on your own, which can leave you feeling disconnected and not followed up on by the staff.

The communication with the administration is not the best - they really need to have better response times when the resident's needs assistance or the families call. Even the outside care workers can see the problems that are going on. The meals and dining service is good and as our loved one is still settling in they are starting to slowly enjoy the activities.

This is a great place for your parents to live. Thanks everyone.

We chose the community for dad because it was highly occupied, there was a bigger community feel to it and we wanted to make sure that he had a lot of people around him. The care staff has been great and management is keeping me updated on COVID management within the community. The housekeeping and laundry services are good. The activity schedule is packed, he finds them entertaining and people been really good with him. He likes everyone working in dining and they have a variety offered on the menu. Overall, he feels safe, comfortable and the move-in process went good.

So far the management has been professional, helpful, and accomodating. My parents love the food and the servers have been an absolute delight to them when delivering their meals to their room. Maintenance has been very responsive and made sure their TV and pictures got hung during the move in. The care team is also good. They are always accessible and deliver my parents medication in a timely manner. Overall, the value cannot be beat at other communities in the area and we did our research before moving them here.

They've just been unbelievable there. I completely trust the management and they're making very good decisions, including with the way they navigated COVID and what surprises that brought, and I'm just so impressed with them. And the executive director knows my mom. She's just not a name; she knows her. So that's very impressive. The food has been great too. They've done an incredible job with the dining. They've had to manage getting meals to every single resident three times a day. I don't know how they're doing it but it's amazing. With regard to the activities, during the intense lock downs the activities staff make a point of going to my mom's room and chatting with her and getting her involved in things. They're just doing a great job with the staff they have chosen. I feel like I trust everyone, and I don't worry about how my mom is being treated when I can't see her. It's really pretty astounding. All in all, I definitely recommend it.

The biggest issue that we had while my loved one was here was that they were understaffed. They had a very high rate of staff turnover as well.