Lakewood Reserve

This community is too large and confusing for seniors. Felt high pressure sales and little compassion during my visit. They really push their newly remodeled facility but there was little care/concern for my loved one's wellbeing. I'd highly caution anyone considering this place!

My siblings and I moved Dad to Lakewood Reserve in March 2023. He is very happy there. He is very social but won't join in the many activities that are offered. That is his choice, not anything that Lakewood Reserve does. There has been a recent staff change so I don't know many of the current staff well. When I call and speak with the receptionists they are always very nice and helpful. My sister visits Dad several times a week (I live out of state) and always tells me how nice and helpful the receptionists, CNAs, and whom ever she interacts with are. Before the staffing change, the administrator was trying to do monthly zoom meetings with family members regarding what was going on at Lakewood Reserve. That has not continued and I wish it would. All on all, I'm happy with the care Dad gets and would recommend Lakewood Reserve.

This is by far the worst place I could of ever imagined for my mother. Towards the last few months of her life I wasn't even able to contact her due to the phones being down and or no staff answering the phones. The communication between myself and other family members was inconsistent between each shift. My mother was assaulted by another resident which caused her to fall breaking a hip which ultimately lead to her death not even 2 weeks later. I'm saddened that my mother's last contact was one in which caused her death. The nursing staff did not follow up with me or inform me of findings. I would not wish this upon anyone to go through. The nursing home failed to keep my mother safe on multiple times. My mother was on hospice which should of ment that she was being cared for one on one 24 hours 7 days a week. Sickened by this riddled with guilt that I didn't move her prior to this knowing the way they treat the patients.

Lakewood Reserve has a homey feel to it, with good management now that the executive director was replaced. Executive Director, [name removed] is empathetic and responsive when issues arise. We would recommend this community to other families based on the experience we have had so far.

The initial onboarding was great. Once in the facility, the communication with the primary caregiver is terrible especially as it relates to medical services.

The housekeeping was iffy. The move in process was okay except that some details were not disclosed. The help was not adequate for my sister and she had to wait often to be helped when she needed it. The daily help should have recognized that my sister was in need of medical help and notified the nurse on staff. As such, I would not recommend this facility.

I would highly recommend it.

The best thing about it is everybody's very kind and everybody knew her name within the first day of being there which means a lot of people and I just never had any problems in the few months. We've been there so I like that. Honestly, I like that you can get food all day that was huge because my mother-in-law does not adhere to strict breakfast lunch and dinner times so it's sunny as that sounds. That was one of my favorite things.

We've been very happy with Lakewood. The warmth of the staff, the activities, the price and the location are what really stuck out to us about this facility over others we saw. Everyone is so caring and friendly. They really go above and beyond to help our mom.

Please make sure all your staff are aware of the rules if there is a Covid outbreak, because of a very RUDE staff member I may add, my family was denied to see my grandmother, and was kicked out a few days before she passed, because there was a Covid outbreak we received an email stating we could go, and the front desk let us back as well. A member of my family was approached by a staff in a very rude manner and was told she needed to leave and that we could come back until the Covid outbreak was gone with. We were denied our goodbye. We had to say goodbye to a lifeless body. If she’s going to work in caregiving she needs to be trained on how to interact with families . We didn’t get a proper goodbye and she passed away without a single visitor the whole week. No family should EVER endure this kind of pain. Very shameful.

My mom was previously a resident at Lakewood Reserve. What I'm not happy about is that we were kept from my mom during her last days because the staff didn't have the correct information about the covid restrictions in Memory Care and my mother died alone. I over paid the previous month and now everytime I email about it, I get no response. If you don't feel that I should get any money back then simply say that. We felt that we had formed a relationship with the Memory Care staff and we gave gifts to all of the staff to thank them for caring for our mom and we have never heard from anyone. Not even a card after my mom's death.

Dad and I like the warm 'feel' of the Lakewood Reserve. Other places felt 'too fancy'. My mom is settling in well thanks to consistency and quality of the direct care staff.

We picked this community, because it was the cleanest and people were helpful and friendly. I would say I'm so comfortable leaving my mom there and she seems happy. I'm happy with Lakewood Reserve.

What we really like about Lakewood Reserve is there staff team - the administrative team have been very good to us as well as very kind. They seem to get things done in a timely manner and based on our experience we would recommend them to other families .

The staff is fantastic. They truly seem to care about the residents and have been extremely accommodating. I would recommend Lakewood Reserve to other families.

Overall it has been satisfying. Unfortunately their communication with their residents and families isn't always clear. Once you're moved in, it's like you're on your own, which can leave you feeling disconnected and not followed up on by the staff.

The communication with the administration is not the best - they really need to have better response times when the resident's needs assistance or the families call. Even the outside care workers can see the problems that are going on. The meals and dining service is good and as our loved one is still settling in they are starting to slowly enjoy the activities.

This is a great place for your parents to live. Thanks everyone.