Sunrise of Jackson

The current Executive Director is excellent, as are the nurses in the Wellness Office. However, at the moment I am not sure I would recommend the community. The new Director has only been there a few months and he seems to be making changes for the better. Perhaps in the future we would recommend this community

5 on all counts. What we like the most about Sunrise of Jackson is the quality of care and we would certainly recommend this community to other families who may need a place for their loved ones.

My experience was good. The facility is very well maintained and clean. I wish I was explained the room size pricing a little better. But overall the choice for the two bedroom ended up being a better fit for my mom, her needs, and her medical condition. They do exactly that assist the client with daily needs. I would consider using them again if need be in the future.

[name removed] was fantastic getting my mother settled in and constantly visits my mother to make my mother feel at home. [name removed] who is the nurse at the facility gives my mother her full attention. [name removed] who is in charge of care calls me weekly to let me know how her overall care is going. When I visit my mother everyone at the facility is smiling and welcoming.

Facility is very homey. My dad was legally blind and other facilities were so monotone, that was not a good fit for us. Staff A++ [name removed] and [name removed] so helpful in very rough time, I needed to get him into a safe place asap and they made that happen.

Everything went smooth, the staff seem knowledgeable and most attentive to the residents' needs. This was for my wife's Mother. My wife really took a liking to [name removed], and I myself appreciated her presentation. She was a big factor in my wife's decision. Her Mom is comfortable with her placing. I would recommend this facility to others.

It's taken me a long time to write this review because I was so angry with Sunrise of Jackson when we moved our mom to a different facility. Residents are making their own decisions about whether they want to get out of bed, eat or engage in activities. There are very few employees in sight when you need one. We could have left her in her own home where she had the same quality of life. She was admitted to the hospital several times in her short time there for essentially dehydration which caused other kidney and heart issues. She has not had one medical issue in her new environment and is thriving. She is up, dressed, eats her meals and is happy every time we visit. The Sunrise sales team talks a great game but when reality sets in they do not hold up their end of the contract. I would look elsewhere for your loved one.

My father was a resident of Sunrise of Jackson assisted living for approximately 5 years. He had enjoyed his time at the facility during his long term stay. He had stayed at other facilities that did not give him the care Sunrise did for him. He had taken a stroke and had mobility issues that he needed additional care. Both my father and I had personal relationships with many of the staff. Most of the staff treated him like he was a member of their own family. He enjoyed the activities of local schools visiting and guest speakers coming on a regular basis. He would also take the community bus to go to weekly Mass in the local church. I can’t say enough good things about this place. My father enjoyed his life at Sunrise and the many friends he had made at the facility. I do not think my father would have the quality of life he had at Sunrise if he stayed anywhere else. I would suggest scheduling an appointment with Aimee tour the facility and ask all the questions you have.

Our loved one was not there for a very long time so it may not be the most accurate feedback. She was not able to get involved in the activities, however the community had a homey feel to it and we would recommend.

I think that there could be improvement on retaining staff. There seems to be a shortage. Not sure if it's an industry problem but there's always a shortage. Safety was the number one reason to move my loved ones. Living alone, people do see who comes in and out of the house, as well as the times that frequent. I sleep better at night, knowing they are in an environment where someone is always around them. Aids were never reliable when they lived on their own, they showed up late or not at all. I know someone is always there to look after their needs.

We picked this community because of the location, it's closer for others to visit, and they are very friendly. The food is hot. They are very proffessional. They are always on top of things.

This a wonderful place. The staff are compassionate with the care they provide my loved one. We are satisfied with the experience. This is community we would recommend to others for their loved ones. There are three meals a day and the residents have choices for meals. Chair exercises, arts and crafts, religious services, field trips, and more are some of the activities available for the residents to participate in, if they would like.

Sunrise of Jackson is excellent. the day we went in for our first meeting with them to tour and see the place, they had a welcome sign for me and my brother. when we left, we both walked out with a freshly baked apple pie. I mean they really roll out the red carpet for you. between myself and my brother, we were there almost every day visiting so we had a lot of interaction with the staff. there were a few things that kind of fell through as far as communication goes on their end, but they made it right. I would highly recommend this community. all the staff, from the director to the people you walk past in the hall like the maintenance guy, they all know everyone by name - both the residents and their families. it was definitely a good place for my mom to go. every time you visit, you'll feel like you're apart of their family also. when you walk in and check in, they have a photo of those who have passed all set up. it's definitely a nice place and if I had another mother, I would send her back there!

I would tell others that there are staff members that are friendly and seemed like family. I wish that the community did more with the residents. There have been times I have walked in and the residents were sitting in wheelchairs and their heads were down. I didn't care for this, as I feel they could be doing more activities for the residents. It would be nice to see music brought into the community or something along those lines to help the residents. I supply a lot of food and snacks for my loved one, as the food is repeated daily in the community.

This community is small, clean and friendly to the residents. My father- in-law seems to be very happy here. This community is a very pretty place and good for your loved one. They have activities like arts and crafts and movies and card games but have been limited due to covid.

Sunrise of Jackson is to expensive for everything that they provide. The overall quality of care needs improvement, anytime we asked questions we rarely got answers. Also other residents in the community had major complaints, not just our loved one.

We chose Sunrise because everybody was frinedly and seemed to take good care of their rtesdeints. She was also able to bring her 2 cats with her. The rooms are nice size, she has a 1 bedroom that has a living room, bedroom, kitchenette and large bath. It is great for one person. They do have an app but no one is really keeping up with it. I would recommend to others looking.

They're very caring. Everyone you pass by speaks to you and says hello. I feel they could improve on little things. For instance, I had to clean my loved one's wheelchair one time. When I brought it to their attention, they agreed that shouldn't have happened. The administrative staff is very attentive, from the director down to the medical director of nursing. They always communicate with us anything regarding our loved one's care. The director is approachable, and if she sees me she'll ask how things are going for my loved one.