Sunrise at Ivey Ridge

[Name removed], the director, and her team are great! Very caring group and it's because of [name removed].

They do a good job keeping the community clean. The staff does a good job communicating with the families. They have done great with my loved one's care. We do think that Sunrise At Ivey Ridge is a good value for price. We really appreciate A Place for Mom for finding this place for my dad!

My mother-in-law likes it here. The staff does a good job with taking care of her and they did a good job with keeping track of her care and what she needed. They were very on top of her care. The food is very good and the kitchen staff is great. The grounds are beautiful and very well kept. We have never had any issues with them. They are very good with communication and keeping us up to date with her and her care. During the Covid-19 pandemic, they have done a great job with keeping the residents safe and as far as we know, no one at the community has gotten it.

We have placed my mother in this facility. So far, so good. Everyone is very pleasant and caring. Thanks

Love it there. Everyone is great!!

Be careful if you select this place. You are likely to be let down. This facility values cost over service, and yes, they are trying to compete on being cheaper than other places but you will pay for it in disappointment and anxiety. This particular facility simply isn't run very well, and things seem disorganized. Most of the activities posted for the week or the day never actually happen and care levels are unreliable. You think you are paying for services for your loved one but they might not actually get it. The call buttons don't always work, which is dangerous. The staff is friendly but clearly overworked. Response times are slow, and turnover is very high, even at the higher levels of management. So there is no consistency. The quality of nursing is not very good, either. You have to CONSTANTLY keep after them to ask if they did what they said they would do, and half the time they don't respond back to you when they promise they will, and there is no explanation or ownership or apology. The nurses seem sick of their jobs, probably because they are drastically understaffed. Most residents sit in their rooms all day watching tv and are bored because there is nothing to do, and there is no real real engagement going on except to wait for the next meal. This is not a good example of senior care. There are other places that are much better than this. I feel for the people here and it seems driven mostly by budget of people who can't afford anything better. As I said, nice people work there, but the leadership is poor. The result is not something I could ever recommend to anyone, unfortunately. Best of luck if you decide to go here, and be prepared to watch everything with an eagle eye to make sure your loved one is OK and properly cared for. They will need it.

I brought my father here from Cincinnati to live after my stepmother passed away and he needed ongoing care. The staff at Sunrise was very good to him. They went above and beyond to make sure he had the extra's in life he wanted, even shopping for him at a local hardware store to get items he needed for his many projects. They had many special events throughout the year, and always recognized his veteran status on Veteran's Day. He made friends at Sunrise, both with the staff and residents, and felt very welcomed. Dad passed away recently, so he is no longer living there. But I have no regrets about my choice for a home for his last few years of life.

My mom has been a resident of this community for ~8 years. The management is responsive to the residents needs and the caregivers are by and large a very caring group of people. The building and grounds are well kept and beautifully maintained. This is a nice place to live and I feel good having my mom here!

This is a great community, especially the staff. They have a secret that should be a part of all the "Villages" around should have to take. The total atmosphere is warm and welcoming to us all.

The best! Thank you all for everything you do for [name removed] throughout the year! She loves all of you!

My mother was recently at Sunrise. ( 2950 Old Alabama road). This is a really great place with professional and caring staff members. I would definitely recommend this place to everyone who is looking for a place for relatives or friends. Cozy ambiance, good food! Thank you so much! [name removed]

Since my mother has moved to the Memory Care Center in Sunrise at Ivey Ridge, our family has felt very happy with her care. The staff is kind and understand her needs. [Name removed], the director, has been knowledgeable and supportive of my mother and our family's struggle with accepting what it right for my mother during this stage of her life.

We were beyond pleased with this location. The facility is beautiful, clean and easy to get around (my MIL uses a wheelchair sometimes). The staff seemed attentive to the residents and the residents play an active role in how the facility is run. A few of the staff actually have loved ones living there, which to me says a lot. We chose this location and are looking forward to moving my MIL in.

My loved one has lived in the memory care unit at Sunrise of Ivey Ridge for nearly one year. From our first conversations with Sunrise of Ivey Ridge we could tell there was something very special about this place. After having had experience in a different facility prior to Sunrise, I knew what we were looking for and found it in Sunrise of Ivey Ridge. From the Management Level to the Care Staff, there is a professionalism and authenticity here that is completely refreshing and inviting. My loved one has experienced CONSISTENT EXCELLENT CARE from the same team of care givers the entire time she has been at Sunrise of Ivey Ridge. They know her and love her and treat her with dignity and respect. My mom has experienced COMMUNITY at Sunrise. She is CONTENT and CLEAN and SAFE.

I would not recommend this place at all for someone who needs memory care. They are extremely expensive ($7,000+) a month for somone that needs help with everything which nearly everyone in memeory care does. There is a very low ratio of staff to patients which means there is little care devoted to your loved one which is why it takes three hours for breakfast lunch and dinner. The food is horrible and cold. All you are paying for is overhead, i.e. the place looks really nice but you will have to supply your own TV. Most care givers are paid minimum wage and not nurses or CNAs. I often found my mom in her bed covered in vomit and human waste. What disturbs me most about this place is that they only care about money which was exemplified when I obtained power of attorney and guardianship over my mother exempting my brother who was stealing her blind and draining her bak account keeping her somewhere she could not afford and they refused to honor it since I wanted to move her someplace more affordable with better care. The Director who wasa in training was a total ass and hung up on me, clearly wanting to keep my mom in their bed so they could make money without concern without the quality of my mom's care or her economic future.

I have a family member that stayed there and when I visited in the evening I was treated by the front desk woman with a cold shoulder, she was extremely unfriendly, as were many of the staff there. The level of care was unimpressive and there were very few activities that I could tell. It was depressing.

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

Very nice place for my Dad. Cannot provide in depth review since he's been there for only a couple of weeks. So far we are very please with his care and the quality of the surroundings. Caregivers are very professional and friendly.

My tour of this community was a decent one. The community looked okay. The staff I met was kind, but I didn't notice many aids. I didn't feel this was the right fit for me, and my needs.