Sunrise at Ivey Ridge

The facility was great while it lasted. It was sold to another company so we had to relocate to another facility. We had no complaints about the Sunrise community, we felt the staff, services and accommodations were great and we would recommend them to other families.

Unfortunately both of my parents passed away within the past year while residing at Sunrise. Shortly before my father died the facility was sold. We found out later that it was being converted to an independent living facility by the new owners (Phoenix). The residents had been given 90 days to find new homes. The staff was in limbo over their jobs. We were so fortunate that the change did not occur before our Dad's passing. Having to give up familiar surroundings and friends must have been devastating for the residents. I'd just like to say that we became very close to the staff caring for our parents. They were like family for the short time we were there and I wish them the best.

They are great with communication. They are always keeping me in the loop, it has been top-notch. The food could have some more variety. Activities were lacking outside of movie night. They could have some more outings outside of visiting Walmart.

For us, it has the "homey" feeling. Others that we looked at felt to clinical. We also liked the smaller size of Sunrise. We felt our loved one would have been uncomfortable and/or intimidated at some of the larger facilities. From the beginning, the staff was great. My wife was there several times a week and the staff adored her and her them. Communication was great. Lastly, we had several brunches there and thought the food was very good. We would absolutely recommend Sunrise at Ivey Ridge.

Housekeeping is inconsistent, at best. Often rooms aren't cleaned and linens are not changed. In the beginning, laundry was not done but that has gotten a little better. So far every bill has been incorrect and has required me to contact them. Most staff dealing with residents are good, but management is unresponsive and defensive. Communication is essentially non existent. The move in was completely independent, no one welcoming us other than sign at front desk or explaining things to us. Had 2 "outbreaks" so far. 1 was never communicated and the 2nd was communicated long after it had begun. I have to be MUCH more involved after moving her in than I was when she lived independently. I would probably not recommend it highly to anyone.

The cost for her care is reasonable and within budget, the rooms are large, they were very accommodating and helpful getting her moved in quickly and the nurses have been very thorough. The feel of the home is very open and like a big house for them all rather than closed off which is nice. The front desk lady isn't incredibly friendly and was very pushy about my mother in laws flu vaccine which we didn't appreciate and the front door doorbell doesn't work a lot of the time which is inconvenient because we cant come in easily. I wish they had key fobs or something to open the doors. Also, there should be more activities or church activities. The food is okay but they're not making my mother in law stick to a diabetic diet so her blood sugar is high a lot of the time and that has been an issue lately. Aside from that she loves it and is doing great.

We like the comfortable homelike feeling of the building and the grounds and outdoor areas are a plus. Can't say enough about the warm, friendly and caring staff - from the receptionists to the care aides and medical staff. My father has had a couple of medical issues and they were addressed promptly and in a knowledgeable manner.

My every experience with the community has been a 5. From the first contact with the intake person to the receptionists, the wellness nurse, the health care aides. It has been a very good experience in a very difficult time.

We have enjoyed the staff and the communication of any need to know details. Most of our inquires have ben addressed promptly and that is something we like the most about the Sunrise at Ivey Ridge community.

My loved one was in a very translational period of her dementia. She had moved from an independent The Park to Sunrise. When she was more able to manage herself in the beginning, Sunrise was a good place for her and they were able to take care of all her needs. As she progressed rapidly I did not feel their memory unit was the best place for the amount of activity and attention that she needed. It was small and my loved one needed a place to walk a lot.

Sunrise at Ivey Ridge is an awesome place, and a great option for memory care! The staff are very attentive. And the residents seem happy living there.

They are kind and helpful but the need to work on the food. They could have more activities but that is partly due to the clientele not making suggestions and getting involved in more. The evening meal could use less tomato on everything and did not over cook the food according to my friend. I do like that you can order a hamburger or hot dog for lunch or dinner anytime. The staff is always kind even if the resident is cranky.

During Covid times, the communication is average to below average. They weren't telling me when my loved one was eating in her room vs. in the dining room. They served food in Styrofoam containers, like you get leftovers in at restaurants. Food was not delivered on time, so it was cold. Maybe they were understaffed, but I can't say for sure because they didn't communicate with us about it. They didn't have any activities, and they didn't want the residents to leave and come back. Now that Covid restrictions have eased, their activities are still very weak. They just have Bingo, and you never really see any residents that are needing more help get an opportunity to get on the bus to go anywhere. If I didn't take my loved one out, she would never get to go on any outings. The residents look bored, and I see them just sitting in the library. It's not a very active community, even for people who need extra help. I will say the ladies at the reception desk are very kind to the residents. They listen to them and are very calming and sympathetic. And I appreciate them and what they do very much.

The quality of the meals could use some improvements, the meals did not seem really cooked. Also, the ladies in the dining room were not very nice they were pretty rude.