Brickmont Roswell

We chose this community at Brickmont Roswell for the proximity to my location.

Communication is the key to a successful business. None of them communicate to each other. [name removed] is an awful communicator/ manager, she is not detailed when calling family members on issues, unapproachable, disrespectful to her clients and family. Overall bad attitude, unprofessional and derogatory to her clients and family members. This facility was highly recommended. It’s a disappointment and I was sold a big fat lie.

We chose Brockmont Roswell because they were engaged with the patients/clients , it was clean, my mom could have her own room, it felt organized. The one lone thing that would help would be a phone that the help can answer then put my mom on the phone

Overall it was a new and nice facility. The people were pretty friendly however my loved one is no longer there. We would recommend Brickmont Roswell community to other families based on the experience we had.

Brickmont is generally a very pleasant facility that is very friendly. I think there could be slight improvement in activities and care. The food seems fine. Like our father always says "if I had to be anywhere, this is about the best anywhere I could be"

Very Willing to assist and provide resources, whether or not I moved my parents in. Kept in contact while we navigated through my dad’s illness and needing to be able to move on short notice. The facility is very clean and well-maintained.

I also don't think they are trained very well. They aren't trained how to wait a table. And how to be mindful of the folks they are serving at the meals. Staff is really good. It feels understaffed because when you hit the call button it sometimes takes 20 to 30 minutes before a caregiver comes to see you. Also, the dining room is very slow at times. There were several times it took me 40 minutes before I got any Food. But the main problem with Brickmont is the owner. [name removed] is a micromanager who doesn't allow her leadership staff in the building to make any decisions. Anything that anybody wants to do for the residents has to go through [name removed]

I like the all inclusive pay. 1 pay it includes everything. Other places we visited you pick and get charged per service. But I never wanted my dad to get turned away because he didn't have a service. The facility is very clean and smells good. They did just have a massive turn over on employees and they seem to have handled it pretty good. No place is perfect but went things don't go well I feel they do a great job taking care of it.

The facility as a whole is beautiful, modern and clean. Reasons for my ratings: Third party billing company has been a problem with zero communication. Mom's room has not been kept clean. Sheets and linens tend to disappear. Only some of the staff is friendly. The entire management team has high turnover rate. No one seems to have authority to correct problems or concerns. No one makes themselves easily accessible to address concerns. The nurse doesn't want to be bothered.

I have been very pleased overall with Brickmont Roswell, both with the Memory Care side where my friend was a year ago, and with the assisted living experience that we are now in with my in-laws. There have been a few minor issues but they have always been addressed and resolved satisfactorily.

Frequent staff changes. Practically impossible to reach upper Management to discuss issues. The owners insulate themselves and show no concern for complaints or concerns. Food was better but is now just thrown on the plate. The level of care promised to us was never provided.

We do need to know more but overall they are great. The community is very clean and always smells very clean. Thank God for your work. Based on the experience we have had so far, we would recommend this community to other families.

My loved one is currently a resident at Brickmont Roswell and overall her experience at this facility has been not great. Staffing is an issue at this facility. The staff is grumbling about being overworked and the turnover is too high. I'm sure getting up to the right amount of staff and getting the right staff is a challenge. Trash removal and assistance with ADLs, there have been periods of time when none of that has happened. Aside from the newness of the facility, there is not much else to recommend. Sadly, I fear that it's that way amongst many places. Also, rent went up without notice as well.

I'm happy to get on a call with more detail as needed. They lost their activity director and that has disappointingly left very little for the residents to do. I would say they could pick up the level of care as well. Most everyone there is very nice and it being a newer facility, is in great condition.

We have been very pleased with Brickmont Roswell. My in laws have been there 8 weeks now. There were a few "bumps" in the early days, but they were addressed and solved in a satisfactory manner. I believe they are in the process of hiring a full time activities director which will help a lot. I've seen signs about planned activities so I know they are working towards that. I also appreciate how helpful, caring and professional everyone at A Place for Mom has been.

What we like the most about the Brickmont Roswell community is the overall friendliness of the staff members working there. Based on the experience we have had so far, we would recommend this community to other families who are looking for a place for their loved ones.

The directors and executive directors are terrible and don't call back. They LOST my mother the other night by calling 911 and didn't know where she went and I had to call all the local hospitals to find her. They still haven't replied to my emails and messages about losing her the other night. They don't clean and they NEVER put sheets on--I have to because they lay a flat sheet on her mattress. I have 3 sets of sheets, 3 bed pads and 2 comforters and she NEVER has sheets unless I put them on. They don't come when she calls--or when I call. I wish I could go back and send her somewhere else.

Brickmont Roswell management still has COVID restrictions in place, although locally not always enforced... this means that family can not visit in the dinning hall. Masks were required also, just lifted that requirement about 4 weeks ago. And time will tell if they keep up this level of attention as the building fills, many new residents every week.. Since Brickmont pricing includes all levels of care.... my perception is that the average resident needs more help than other places I visited to evaluate. Overall I would recommend this facility to others.

I love the staff. They are efficient, knowledgeable and professional. This has been my experience since my cousin became a resident. They have caring and friendly employees, from the nurses, aides, mantinence and auxiliary personnel. They are taking great care of her. I would highly recommend this facility.