Brickmont Roswell

This is a good value of the money. Brickmont Roswell is nice, clean, and new. The staff communication with the family has been a mixed experience so far. There are three meals a day served to the residents. It would be nice to have some additional home cooked meals or options for the residents.

The Brickmont Rosewell community is beautiful, it is always very clean and you can tell it is well ran by the staff. The value is all inclusive which we really like and there are a lot of men there for my husband which he enjoys speaking with. They do a really good job with the activities but we do think the communication with Heartily Health could be a little better.

They're really new and obviously going through some growing pains and figuring out what their processes are. But I always saw the Executive Director walking around and involved. She is working hard to make improvements. The assisted living side was beautiful, and my loved one liked the food. But the memory care side, while still pretty and new, felt a little dark / stark. It felt like the forgotten side. They didn't have activities in place that were promised, but they were working on it. I know they had just hired an activities director. I was constantly concerned about her medication due to errors they were making. They had some really great people there who were warm, caring, and would really take their time to try to understand the individuals who live there, including on the memory care side. But there were some not so great people, one specifically that I witnessed being physically rough with the residents. When I brought it to Brickmont's attention, they verified it on their cameras and ended up letting that person go. The Executive Director addressed issues and problems personally, rather than delegating it onto someone else. She does make an effort and is available. And she works very hard. I hope that they get their activities up to date because the memory care residents were always just sitting around a table with nothing to do except watch TV. I do think they are working towards improving that. Overall, for assisted living, it could be a really great place. It's a beautiful environment. But for memory care, I would be cautious to place anyone there in the next six months or so while they figure out their processes and activities.

We were happy overall. We had no experience with activities. My loved one didn't want to participate. The staff were very caring overall in very difficult circumstances. We would definitely recommend others tour Brickmont and consider this community. The staff communication with the family was good overall.

The community is beautiful. The staff is super friendly. It is a newer facility that is all updated. The staff is still learning but the value is great.

Brickmont Roswell is a beautiful community and the staff are very very friendly and kind. However we do understand they are understaffed but with the staffing shortages there needs to be solutions and it seems like they don't really have systems in place. They say they have a ton of different activities but nothing really happens. There is supposed to be transportation on Tuesday's to take the residents to doctors appointments but there has been issues with that. We had such high expectation's and we knew there would be bumps in the road but sometimes it just seems like its one thing after another.

So far Brickmont Roswell has been the perfect place for my Mother. She went from Independent living to the hospital to rehab to assisted living. We had to make a quick decision. Everyone from the Executive Director to the care givers have been so nice. They have answered all our questions and concerns. The Executive Director has been very hands on. She making sure my Mother is having a good place. The care givers, med techs and nurses have been very responsive. Always wanting to help and educating us and my Mother. They are trying to get my Mother involved in activities but letting her go at her on pace. I feel we have found a great facility for my Mom to age in place.