StoryPoint Wyoming

My mom has been there since May 2024. She really likes it! They just need to pay more to get more help in there. Employees over worked! Overall it is very nice! We know help is hard to find, but the residents shouldn't suffer.

First, I want to mention that Aurora Pond was in the process of changing ownership/management when my mom moved in. We didn't know that was in the works & may have chosen another place if we did. There was confusion & chaos from day 1, including that her apt had not been cleaned as promised when we showed up with Mom & all her possessions. As managers, my two sisters and I understood the problems a mgmt change can bring up, so we picked our battles and tried to be patient. Mom has been there 3 months now, so I feel I am better able to assess. Some original and most helpful staff are gone, food quality, service and choices aren't as good as initially, cleaning seems to be making some forward progress and chaos is settling down. Cleanliness is a 2+ as we can see some effort to improve. Quality of care is a 5. The on staff nurses have been helpful and attentive. Food is a 3. Mom initially enjoyed most all options. More recently, she started skipping breakfast because she said choices weren't tasty. Sometimes servers skip tables at beginning of service, so meals are late and cold/dry. Activities is a 4, although Mom hasn't chosen to participate much yet. Value for the money is a 3+. Nursing on site has helped in 2 instances, which we are very relieved & grateful for. Lack of cleaning people & tasks going undone is a problem. Food & food service has gone downhill since the mgmt change. Hopefully improvements will continue to be made.

My mom said the food was terrible. She loved the Fitness room and activities. The nurse staff and administrative was great. The cleaning was not good. We cleaned her room because of that. Overall we would go back if needed. They just lack in staffing for cleaning and cooking. Also the elevator broke often.

StoryPoint Wyoming is a friendly environment with caring staff. It is in a convenient location, and is a little more affordable than some other places in the area.

There was no deep cleaning that happened prior to her moving in. It was gross. I had to pay for a cleaning service to try to clean. AdvisaCare has been great! The response from Aurora Pond has been very disappointing. So far, it has been very disappointing with having to pay for outside services. I would not recommend Aurora Pond. The office staff has not responded to any of my concerns. Whenever one of my family asks a question in person at the office, the answer is different when another person asks same question. And so angry about how gross their place was when they moved in.

I lived here with my husband, we moved for a while and he passed away and I moved back. The best part is the friendships, not having to cook or clean, and the activities I wouldn’t have if I lived alone. I don’t have to maintain a car because the transportation is provided. The activities help with passing the time and my church comes here to provide communion. It’s easier to have the companionship here than being home alone.

I would say that it was a very warm welcome and such a friendly place. The cottage is incredibly large and having a garage, fireplace, large rooms and bathrooms have been incredible. The local area has a ton of restaurants, shopping places and very close to the highway. The only thing I'd say would like to improve is the cleaning overall before moving in wasn't too thorough. The front piece screen is still ripped and the windows above the sink are pretty dirty but we didn't want to mention it as it wasn't a huge deal. We choose Aurora Pond because of the cottages. They're so big and having a garage and fireplace was really amazing. It's right across the way so it's very convenient for mom. Everyone's been so nice and the main building is great. Also having food options has been huge for mom.

I'm currently a resident at Holiday Aurora Pond and I'm new to this community. The housekeeping seems to be okay. The staff has been great. The communication with the family has been very good. The meals have deteriorated from the time that I toured until now. The facility lost their chef and have been looking to rehire, but it has been over a month. I would be hesitant to recommend this facility based on the meals at this time.

The biggest reason we chose Aurora Pond was the location, it is only 2 minutes from my house and it is also across from Walgreens where her meds are, it is close to the ER, etc. The convenience of it all if great. They also cook all of the meals so she doesn't have to worry about they. They are pet friendly so she is able to keep her dog. She got an apartment on the first floor which makes it easy for her to take her dog out. The apartment sizes are decent. They do not have access to garages, but she does not have a car so it works out and they do have a bus service so she can use that or we just come pick her up. There is a CNA on staff 24/7 if you need them. The call button with a GPS is also included in the price. She has met so many new people and is in a book club, walking club, etc. There is a lot of entertainment and she is keeping busy. She is adjusting well and so far it has been a positive experience.

You can really tell the staff enjoy being at Holiday Aurora Pond, they not only treat the residents with respect but also the visiting families. Also the meals are absolutely delicious. They do have activities going on, which just don't really know what activities they have that interest our loved one.

The reason why the overall experience was down graded to a "3" is because they promised transportation services. However, there is none now. That was a great benefit when Mom got in there but now I must take off work to drive her to her appointments.

The staff have all been wonderful. They embrace everybody. It's also a very pet friendly community, which was a huge deal for my dad. They treat his dog like another family member. My dad is so happy with the food. He has enjoyed every single meal, and that is not at all typical for him. It's like home cooking, and they have a great variety. They serve three meals a day, and plenty of meat, which he loves. My daughter gets to come with me to visit, and they totally embrace both of us. We're there often, and that never seem to bother anybody. Their schedule of activities looks great. And I think it's an amazing value.

It has been a little bit of a struggle right now, and not really what we expected. It has potential, it is pretty in appearance but the services offered are not what it is cracked up to be. The meals themselves are okay, but our loved one does not really think they are very flavorful but they do have activities going on for the residents who choose to participate.

This is a good community and there are people around all the time. There are a lot of choices on the menus for all of the meals. There is also a huge variety of apartment styles to give the residents different choices to pick from.

The staff and residents are very friendly. The care services are through adviser care and not through the community. They have quite a variety of activities for the residents to participate in that I see going on all the time even though my loved one does not participate. They are also extremely dog friendly which is why we went with them.