Sterling Place

Housekeeping for residents is minimal, and staffing levels are variable. When Dad first moved in they didn't have a functioning bus for six months, and once they finally got it fixed it was three or four more months before they could hire a driver for it.

I actually was acting telling a good friend about it yesterday, how it's a nice place. It is very clean, very nice, the staff is nice and there is a pleasant atmosphere.They do a lot of activities there. They are doing some remodeling, so it's looking good. Also, they do wellness checks which is really good. I would recommend this place to whoever that's looking for a seniors place to live.

Around this time last year, Sterling place wasn't the best but it had a manager that cared, interacted with residents and song happy birthday to them in the dining room. I no longer see him, I'm assuming they ran him away. This place has really went downhill. Many mornings it has been McDonald's for breakfast and they promised an executive chef. The team is so rude.... The leasing agent and a skinny young man that says he the manager....looks too young tho... They seen my mother in the lobby one day and yelled "Have you gotten your eviction letter yet" my mother was so embarrassed, called me crying. I have now gotten her out of there!

Based off of what I have heard things are going well. The location of the facility is great. Staff seem to be receptive to conversation as well. I would recommend Sterling Place to others looking for independent living.

This community has been ok so far, we're still trying to give them a chance. The activities were better when my loved one first moved in, but they have decreased. It seems like the Director is there sometimes and then other times not so much. The food has changed. I would have rated it at a 5 before, but it seems to be higher in sodium than it used to be. The kitchen staff is nice and always pleasant. I have recommended this facility to family and friends. There was a flood recently and my loved one is misplaced, but we're hoping things improve soon. I know it takes time!

They are short-staffed and transitioning in ownership/management. It really requires advocacy and persistence on my part. They do provide structure in terms of meals and weekly cleaning for my loved one. And it's a safe place.

They are in need of a lot of improvement. There are significant staffing issues causing facility, food, and cleanliness issues. In need of a significant management overhaul. Cooks sometimes do not come to work so tenants do not receive planned meals on schedule. Recently learned of bed bug issues from separately paid care givers, the facility never notified us, despite us being the legal care & estate managers for our mother.

I can comment on the following as family member (not as client).

Sterling Place is a great place to go; a very clean and safe community. however, there is some room for improvement in a few areas. when we moved my loved one in, we had to use broken down shopping carts and a homemade dolly cart (made of wood and tape). I almost hurt myself while using the dolly. they could benefit from replacing their equipment, as it would significantly help the moving in process. they also need new carpet inside and new paint on the walls. some of the wall repairs weren't done correctly, so it does look a bit tacky in some areas. it's a clean place, it just hasn't been updated in a long time. my loved one is also suffering from the heat in their apartment. we brought this to the attention of the maintenance man [name removed]; he said the boiler downstairs may be broken. I'm unsure if anything has been done about it yet, as I haven't visited in a little while. aside from those things, it's a great place. I have told other people about the value for cost and that it's a good place to live. [name removed] is outstanding! she is just fantastic and is worth her weight in gold! she knows everyone by name, she should be running the place. she has such an outstanding personality! kudos to her.

Sterling Place is an older facility. There has been some changes in management recently and they have had issues with maintenance and housekeeping and stuff like that. The residents have gotten a group together to bring some of these issues to upper management. She said the food is pretty good. We are hoping to see some improvements soon.

We can't seem to get our loved one's rent processed correctly. They're overcharging, and we can't seem to get the money back. They're holding it in some type of escrow account instead o applying it to her rent, which is very frustrating. Other than that, it's a very nice community with a good atmosphere. The building is spacious. They have great activities. And the staff is very nice.

They have hired a new chef that was taken over and the meals and dining service and the process of their menu is much more consistent. The people we met with on the tour and the sales people were very helpful and outgoing.

This is a great community. This community is clean and the staff are very professional. I just love it it is a great place for you mom or dad. They have many activities and take them somewhere every Friday, and always having games and activities for the residents.

Staff is friendly, professional, very accommodating. Always available to assist you. Promptly take care of any issues. Building is very well maintained. Have daily activities for the residents. I highly recommend this facility.