Spring Hills Mount Vernon

I would say that it is a nice place, clean and they take good care of the residents

Staff was very kind and I was excited about the activities. The apartment was perfect for her. She changed her mind and we never took the keys. We are frustrated, but trying to meet mom where she’s at.

They need to improve in communication. I have met with ex dir on this issue. As well as head of nursing... they are a little better but need vast improvement. They did not have introductory meeting with staff when I placed husband; they do not have regular individual meetings between family and staff. They have significant turnover. They do not give me the results of an investigation when an "incident " has happened The aides work hard. But in memory care where needs are higher the ratio of aide to resident is not good enough even if meets va state requirement. I am overall pleased with spring hills mt Vernon. ; however pleased also means significant improvement could be made. I understand how demanding this work is particularly in memory care. And aides are trying given the low pay scale. You lose good people if whole support system is not enough and pay is low. I would recommend you add another category in rating system: COMMUNICATION This is very important- communication. Top down; between staff and very important... to the family They are making an effort since I had a very good meeting with the ex dir a few months ago. I appreciate that. The head of nursing is very good . And the new ex dir is making improvements; all this is good! They need to hire more male aides

The staff is very friendly and approachable. I feel I can them with questions and any issues. Also, by having an executive director in place in the past several months, it's been much better in terms of communication and having someone in charge to communicate our concerns. As far as the food goes - They could give more nutritious snacks and less sweet treats.

I would recommend for Alzheimer's, but they are not trained/staffed highly enough for high functioning dementia.

The community is very friendly and helpful. I picked this place for several reasons; the food is good, and the living space is bigger. Alos, it's clean and neat.

very knowledgeable and friendly and passionate about what they do. Community smelled great and was very clean. Staff were out and about and friendly. The list of activities was amazing. Residents were engaged.

They're not perfect, staff needs continuous training, there's frequent leadership turnover, but the ones that are there work hard, are responsive and attentive. If you're willing to stay engaged, consistently, focus on solutions and being constructive with feedback, you'll find that they all want to meet expectations of quality care.Would recommend SpringHills Mt. Vernon. It's quaint, cozy, close to shops, parks, etc.

Experience is great and getting better as time is going. If there is any doubt of coming to this community, I would not hesitate to come. From what all the departments have to offer, I would make this a place to come!

You may likely drive down Richmond Hwy and not notice they are there and just part of the townhouse community. They have AMAZING activities, passionate Directors, and the dining menu has more delicious options than any other place around!

The main reasons we chose Spring Hills Mount Vernon over others we looked into was because of their high caring attitude; the facility is small; it is not a high rise; the food is good! They do most things well! They do struggle a little with late stage Alzheimer's anger temper issues. I highly recommend Spring Hills for memory care.

I have visited this community on three occasions . I have observed the staff are very engaging either the residents. They have fun social events for the residents and a majority of the events, they invite the families of the residents and outside guest. The events are great especially to observe the residents truly enjoying themselves. Great community. The staff are very hands on and attentive to the resident’s needs and guests. This community does not disappoint in the care of their residents. They seem genuinely concerned.

I currently volunteer for the Spring Hills Facility and I've been volunteering since December. Volunteering here has been nothing but great, the staff always try to go above and beyond for their residents so they could have an enjoyable time. There are many options for activities like dancing, exercising, word games, board games, ect. These activities always make the residents have a good time.

[name removed] is a gift to this community! Her intelligence and outgoing demeanor make everyone feel at ease and cared for! She originates, plans and executes daily activities we all enjoy! She was made for her job, and I hope she is here forever! Pat Slakie

Mom or dad will never be bored. The activity department ([names removed] and others) do an excellent job keeping everyone engaged and entertained. They will go room to room and ask if people want to go to certain events! It’s top notch. They frequently have socials and musical events and even give residents a chance to play their own music. A+ for the activities department!!!

The activity team makes all the activities so interesting and engaging physically and mentally, a great body and mind workout. Team is wonderful and comes up with new and innovative ideas every day in order to keep residents happy and healthy.

I am a Tai Chi Instructor at this facility. The residents are always for happy and ready for practice with such enthusiasm. The staff is always inclusive with the activity and provide a great deal of patience with the residents. The great and handle the residents with such care as if they were their own family member. I really enjoy working with the residents and the staff.