Royal Oak House Assisted Living and Memory Care

My family member had Parkinson's with dementia & it was sometimes difficult for him to request some things that he needed. The staff were polite & attentive when called. [name removed] was included in activities & helped when he needed it. I would recommend this facility.

They have activities for them one in the morning, one afternoon. I just feel like there's a lot of downtime. I wish they kept them more busy especially on the weekends when there's no activities there sitting in the rooms reading or watching TV. However, my mother-in-law is 99 and she is there right now one day she loves it one day she's bored, but she also has dementia as my father did. I have to say my favorite is the staff and the cleanliness. The staff is just amazing and it's always very clean.

My loved one was previously a resident at Royal Oak House Assisted Living and Memory Care. I can't say enough about this facility. The staff was amazing. It was very clean. The food was delicious. The place was amazing. Every day that I went there I was just shocked at how friendly the staff was. Amazing honestly. It was like leaving my loved one with family. I would recommend Royal Oak House to family and friends.

The staff at Royal Oak House were really friendly.

Although I rated mostly average, I think the value of the caring shown to my loved one by caregivers is priceless & management's response to issues has been quick.

We've had a very good experience. I can't think of anything that has not met my expectations. They've been very helpful and patient with walking us through every step of the process and helping with everything really. They're taking great care of my loved one. It's very easy to go up and visit. It's a convenient location for me. They keep the facility neat and tidy. It's always clean when I go to visit, and the common areas are comfortable. They give you a lot of freedom to bring in your own furniture and decorations to add homey touches to the room. All in all, it has taken a lot of weight off of our shoulders. They were one of the more affordable places in the area, and it has been a great experience.

I love this place. My sister is well taken care of. The facility is very clean, staff and director are very compassionate and will go out of their way to ensure your loved one is comfortable and taken care. I now sleep knowing my sister is safe.

Our mom moved to Royal Oak House in July 2019 and we are really pleased. The staff is very kind to our family and our 83-year-old mother. They are open to ideas we have and invite our family to feel right at home. Her room is always clean and she is well fed and enjoys the food! The facility is conveniently located near restaurants, parks and shopping so it is easy to do short fun getaways. In short, we love it.

Great friendly clean place. Our dad is well taken care of and seems much happier and healthier. We are happy we moved him from the last place where they used drugs to babysit him!

My mother moved into Royal Oak House in July of 2018. The staff and management have been wonderful. The facility is lovely, totally renovated and everything brand new as of April 2018. ROH is by FAR the nicest assisted living facility I’ve seen in terms of amenities and care. ROH is willing to listen, help and do anything in their power to accommodate resident and family needs. When we moved my mom in they told us if ever we needed anything to reach out and they promised to work with us on any challenges. I am happy to report they have more than kept that promise. Our family feels deeply supported and respected by ROH staff. The location is awesome, just North of downtown Royal Oak. We visit daily, at least twice a day, and we’ve never walked into an major issues or disappointments. When we leave at night we feel our cherished family member is safe and in caring hands. We don’t have to worry now that mom is in such a nice place. I would highly recommend Royal Oak House Assisted Living and Memory Care.

We recently moved our brother to Royal Oak House for rehab purposes. The staff at this facility have been amazing! Attentive, caring, and well trained! They have not only helped with physical therapy, but also make sure he is involved in activities. Also the facility is unbelievably clean and well structured. Plus, the food is so good that our brother is eating more and gaining strength as a result! We want to thank [name removed], [name removed], [name removed](PT) and all of the wonderfully involved personnel at Royal Oak House!!

I recently put my mother in Royal Oak House. I find the facility and staff excellent. My 95 year old mother who has dementia tells me that she is well treated. I am called by the staff if she is in need of anything and with progress reports on my mom. I am very pleased with everything about the facility. I looked at many places before choosing Royal Oak House and feel I made the very best decision for my mom and family.

Since April 2015 this location is no longer owned by American House and Bob Gillette. It is now owned by Vigay Shaore. Medication administration from Medical Team also ended in April 2015 and is now done by ComForCare owned by Ajay Schgal. Ever since the ownership change the quality of care by both Royal Oak House and ComForCare has been atrocious. The most frustrating aspect is that when problems are pointed out to management nothing happens. Communications to family members is nonexistent. Discussions with Executive Director are fruitless. Constant churn of staff, much higher than when this was American House. Numerous times staff are seen standing around talking, taking selfies, etc. Numerous medication errors or missed or late dosages. Discussions with ComForCare Program Manager are fruitless. Who is running this place? This used to be an excellent place and we recommended it to many people in situations like ours. No more.

We're very pleased with how things have turned out at American House Royal Oak. It's a very nice looking place, always clean, and the staff are very friendly. They really go out of their way to be helpful, and to make you feel like a member of the family. I highly recommend them!

We did a temporary trial stay here. I had no complaints, I liked it, and the people were great. I loved the staff, and she did too. It was immaculate, it was great, and they were very cordial. They had a good variety of activities, and she participated in some. The food was great, I didn't think sauerkraut was the best idea, but everything was fine. I would rate them very highly.

This is not a good place to move to. It smells terrible the carpet seems to never be clean it's very dark they need to update the place. The office staff is pretty rude when they don't feel like handling a complaint. The only thing good about the place is the food and the staff did a good job of getting you down to the dinning room if you forget.

Had some nice features such as gardening, but was dark,gloomy. Mom prefers bright and cheery. People were very nice. Rooms were very small, not suitable for her scooter.