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The owner at Chester Street is very caring and helpful! A lot of places won't take combative patients but they were willing to help us! I would recommend Chester Street Residence based on our experience. The staff is very friendly and kind. Heart to heart hospice by the way is fantastic!... Read more
Chester Street Residence is located in the thriving city of Royal Oak, Michigan. Chester Street Residence is located in a historic neighborhood — nestled among lovely parks, natural lakes, and vast farms. The convenient access to Detroit leads to dynamic recreational opportunities, such as high-end shopping, dining, museums, and more. The lovely city of Royal Oak itself offers excellent things to do, like fishing at Lake St. Clair, grabbing drinks at nearby breweries and vineyards, or shopping for fresh produce at the local farmers market.
The goal of this community is to help residents stay healthy and live independently for as long as possible. They offer personal care services and individualized care plans suited to each resident's needs. The professional and caring staff is available round-the-clock to help ensure optimal care and coordination. They also offer home-cooked meals, prepared with dietary needs and preferences in mind. There's a large dining room where residents can gather together, and room service is available for those who would like to eat in their rooms. Other services include medication management and assistance with activities of daily living.
Chester Street Residence currently offers private and semi-private units which residents can personalize as they see fit. Wi-Fi access...
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Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
7.5
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56 reviews7.5
Out of 10
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4 star
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A Place for Mom has scored Chester Street Residence with 7.5 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Chester Street Residence has 56 reviews with an average "overall experience" of 4.4 out of 5.
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The owner at Chester Street is very caring and helpful! A lot of places won't take combative patients but they were willing to help us! I would recommend Chester Street Residence based on our experience. The staff is very friendly and kind. Heart to heart hospice by the way is fantastic!
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I would not recommend Chestnut Street. The nursing care was sketchy and it was difficult to get a straight answer on the meds. The facility itself was fine, but smelled. The food was terrible.
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Response from Chester Street Residence
July 31, 2024We appreciate all feedback and am very sorry that you would feel this way about our Community. I believe I know who this may be and if so, their loved one was not here long, evidenced by the fact they got our name wrong. The Resident was very happy and made great strides while with us but it appears we were not able to make their family happy. We put so much effort into being the opposite of this review. We encourage anyone reading this to look at our other reviews as well. Again, we strive for 100% satisfaction with everyone and am sorry you would not feel good about our Community.
I highly recommend this organization to everyone having difficulties placing their loved ones in an Assisted living facility ??. My Dad is doing great ! Now we just need his foot to completely heal so he can get more PT, OT and walking.
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I would rather not say anything other than that I am very disappointed. I expect loving care and treatment, particularly for patients who are suffering mental stress. Trained specialists are required for such patients.
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So far so good. These are going good for now with her and myself. Thanks so much for your help. I am back home now but will be coming back up to the community often Chester Street staff have been so very helpful for my loved one. [Name removed] and the other staff. They are my eyes and ears for now.
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My mom is receiving excellent care and is making progress with gaining her ability to walk. Her heel sore is getting much better and both the nurse and pt are managing my mom's progress. She is getting care she could not have found in any rehab center and our family is grateful
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The place is clean the food as wonderful the staff is friendly and took very good care of my mom it was a wonderful experience
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I can give this 5 stars, people were kind, a very clean site, friendly people
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Great place
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Each time I have gone to visit a friend, the staff has been wonderful, the facility is super clean, and the food is excellent.
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My loved one was only at Chester Street Residence for a week before she passed, but we had a very good experience. The people there were very kind and very accommodating.
Our family had an in person tour and Chester Street seemed like a really nice community, but if you want to throw your money away, come here. The gentlemen we had the tour with seemed very dishonest and shady.
Response from Chester Street Residence
February 8, 2022I appreciate that the reviewer thought Chester Street appeared to be a nice community. However, I regret that he found me to appear dishonest or untrustworthy. I have been doing this, as the owner, for ten years and am proud of the reputations we have earned. We do things differently than most communities. Everything is included in a fixed price: private room with full bathroom, all meals and full care through the end of life. We guarantee no extra charges and no increase in cost. Possible the reviewer didn't feel that I was sincere and honest about our policy. We have maintained this policy since our first day in business. We have had residents stay as long as 8 years and have provided everything that we promise. Our many reviews and resident family comments represent our commitment to our policies and care. We want everyone who comes through out Community to have a positive experience. If interested, I would be happy to talk more and help them feel better about Chester Street, our policies, our commitments and our entire team.
Chester Street Residences would be 10 stars, because the care givers there are truly amazing. The cleanliness, their friendliness and willingness to tend to all the residents needs is just incredible, we are over the top pleased. Our loved one is so happy there which is the most important thing. They are absolutely capable of providing any and all different types of care for the residents no matter their level of care.
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Most of the care my loved one received was through hospice. So we didn't have much of an opportunity to interact with the residents. But the ones we did meet were very sweet. The facility was very clean. They were very good about that. But the food was horrible. And they just dropped the tray on the bedside table and walked away even though she couldn't even reach it or feed herself. I would suggest to anyone thinking about Chester Street, or any senior living facility, to read the fine print. There was a paragraph in the contract that said you must give 30 days notice to vacate. So when someone dies, you still have to give the 30 days notice and will be charged for the additional month, even if they're no longer living there. My loved one died alone because no one called me. It was a terrible situation. The director met me in her room the next morning to let me know how much I owed them. It's a bitter pill that I'm still trying to swallow. They also bad-mouthed the hospice care we brought in and pressured us to use the company that Chester Street recommended. So we had to deal with that transition as well during an already difficult time.
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Response from Chester Street Residence
September 23, 2021We are very sorry that the family didn’t feel better about their experience. We work hard to provide good loving care to all our residents. Hospice provides an aid twice per week and a nurse once per week. We provide care all day every day and try to make our residents comfortable and happy regardless of condition. We have had the same chef since we opened almost 10 years ago and most of our residents really enjoy the food and the dining experience. As the owner, I wish we could have had more interaction with the family to help solve any issues. It is very hard to know when the end of life will arrive. Our families are able to be in our community and visit their loved ones 24 hours a day every day. Our mission is to do EVERYTHING POSSIBLE, ALL DAY, EVERY DAY to help our residents and their family have the best experience possible.
When touring this facility we felt that this was very overpriced for what we expected. The memory care unit was not what we expected and the residents were roaming around on their own. I did not see the one on one care that I needed for my loved one.
Response from Chester Street Residence
September 10, 2021It is sometimes difficult to convey how much love and caring is involved in taking care of our residents and helping them feel at home in our Community. Residents moving around the community, in a safe environment, and feeling comfortable throughout the day is very important. As indicated in our mission, we try to do EVERYTHING POSSIBLE, ALL DAY, EVERY DAY to make the lives of our Residents and nice as possible. A short tour is not always the easiest way to convey this to potential family members. If there is anything further we can do to help you understand our care and community environment, we are always available to discuss those issues. Thank you for coming by our Community.
This facility was nice but it seemed small and there was not a lot offered. Could only look at the model room when I toured and I wanted to see more like the dining and activity rooms
Response from Chester Street Residence
September 1, 2021We appreciate your feedback about your tour. I am not sure when your tour occurred. We have gone from limited to tours to doing full Community tours as we have navigated the pandemic. Currently, fully vaccinated people can tour our entire Community including the model, specific rooms, the dining room, the upstairs lounge, the cafe, the beauty salon, physical therapy room and outdoor patio. Again, we appreciate your comments and please know we are doing full Community tours for fully vaccinated people.
Our family has an in person tour and the community seemed really nice, but unfortunately our care insurance would not be accepted at the community because they were not licensed.
Response from Chester Street Residence
August 16, 2021Hello, Thank you for sharing your feedback. We are a License Exempt community from the State of Michigan. We have had all forms of Life Insurance excepted based on our status with the State.
Our loved one was only there for a short time but we had a nice experience. We really liked [name removed] the owner. He bent over backwards for anything our family needed. He was very hands on, hard working and very helpful. He always made sure we were happy and comfortable.
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Response from Chester Street Residence
August 16, 2021Thank you for sharing your feedback. We understand this is not always easy for the family members so we work hard to make the transition and stay at our Community as easy and nice as possible.
Chester Street community is always very clean, the friendliness of the staff team and their care services are excellent. They have done their best with the activities given the circumstances. When it comes to the value for cost it is very good and one of the best that we have seen.
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Response from Chester Street Residence
August 16, 2021Thank you so much for your feedback. It is greatly appreciated!
We chose Chester Street Residence because it seemed more like a family operation which I liked and got a much better vibe. It is a smaller facility and seemed to be a lot more care when I was talking to them. The grounds were very nice and well kept and the location was great. She did not participate in the activities but I got emails with the activities calendar and I know they were available and they communicated them well. They communicated well about everything and they put me at ease. I would absolutely recommend to others looking.
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Response from Chester Street Residence
August 16, 2021Thank you so much for your feedback! Everyone who works here takes great pride in making it a family type atmosphere where everyone is on a first name basis. We greatly appreciate your feedback!
See what the neighborhood has to offer and what’s nearby:
Chester Street Residence offers Studio. Learn more.
A Place for Mom has scored Chester Street Residence 7.5 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (248) 439-6800 to reach a resident at Chester Street Residence.
To reach a resident at Chester Street Residence call: (248) 439-6800
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