StoryPoint Birmingham

The caregiving staff was great. The administrative staff did not follow through with things they were supposed t take are of. There is a lot of turn over in the caregiving staff. Memory care was a great place for our dad.

My mother has been at StoryPoint for a couple months in the assisted living area. It took some getting used to, but she seems to generally be happy now. She did have some issues at the beginning with staff not understanding the limitations of her Parkinson’s disease, but she says most of the staff are very nice.

The food is not good and it feels like they are charging a lot of $ and try to increase the costs while scrimping on services which felt like a bait and switch. They were very hit and miss with delivering my mom's cup of meds to her consistently and that was worrisome and infuriating and obviously not optional and they now charge [fee removed] a month for that care cost and that's the lowest level. It is in a great location, it looks like a boutique hotel, and there is a high staff turnover but everyone is cheery and energetic for the most part. They promise weekly apartment cleaning, they will do your laundry if you want them to, and they do daily trash removal and are supposed to be making the bed daily. The cleaning lady is a 10. The laundry is a 5 because it's convenient but they don't take care with the clothes they just throw them in the washer and then the dryer. You can use the laundry room yourself which is what my mom does. The bed making is a 1 because it rarely happens. There are only 66 residents which is great and they have a decent number of activities which my mom is mostly enjoying. They used to have a shuttle that would take them wherever they wanted to go within 6 miles I think, and there were weekly trips that alternated between groceries/target and excursions to local restaurants. The new owners nixed that which is awful. My mom looked at 3 places this was the nicest by a MILE. We looked at 2 others in her price range and they were both run down and depressing. There were just people in various states of awareness just hanging about the ground floor in wheelchairs and and walkers with no one attending them. The area with the TV seemed like more of a prison entertainment area . Just a TV mounted on the wall with a bunch of scattered metal folding chairs. Very stark. StoryPoint (my mom's place- formerly The Sheridan) does have a screening room and it's got leather club chairs and a big screen. Feels like a really nice home theater. I do wish my Mom had wanted to look at more places in vicinity but I think the experience was overwhelming and depressed her. So, I think it is one of the nicest places in the area. I think rent before care costs is around [fee removed] a month. Supposedly the nicest in the area is All Seasons which is in a great location in downtown Birmingham but I've heard it starts a [fee removed] just for rent. So, my mom's is probably one of the best in the new area but my sister and I and the residents feel like they are taking advantage of seniors and prioritizing profits over patients well being.

Very responsive to patients and very willing to answer questions and requests.

A lot of friendly people and staff are good to me. I've made lots of friends here!

Good place to meet friends

The staff here is very helpful and friendly. There are lots of activities with a good variety and range to suite everybody's indicual needs.

I've look after Coming here for months to look after my best friend's mother.The staff is what sets this place part. They are loving people. The building is clean and beautiful. The residents are happy.

My mother remembers the places that she put her mother and father, and didn't want to be anywhere but her own home as she got older. After a fall in January she couldn't go home by herself from the hospital, and after a few weeks there we moved her to StoryPoint "for a couple of months of recovery." Mom likes the other residents and quickly made some new friends. After one week she told us to sell the house, because she didn't want to go back. I don't think that she realized until then how isolated she had been at home by herself. She really enjoys the music recitals, and using her walker, can go outdoors and walk around. Her room is sunny and pleasant, and we brought furniture and put pictures on the wall to make it feel more like home.

The executive director is not very skilled at her position. There is only an "acting" director of health and wellness . The executive chef is not very good. The menu is sophomoric. Care staff some are excellent, most need training. The whole facility needs qualified leaders. Standard procedures need to be established and followed. Poor management. Care level has improved since February. I have had to readdress issues several times. There is a blame game they like to play. It takes emails to corporate to get a response.

Our loved one has now passed away, but the day time staff were very kind and supportive. Based on the experience we had with StoryPoint Birmingham community, we would recommend this community to other families.

The Sheridan in Birmingham is a wonderful place to live!! The caring staff, who knows everyone by their name, are awesome!! Always friendly, they greet you with a smile! Very attentive. Activities are always going on, outings, BBQ’s, music, happy hour( very nice), movies with popcorn. It’s like being at home. I highly recommend The Sheridan!!

The Sheridan is an amazing place. The decor is beautiful and the room are spacious. What really sets it apart is the other residents, families, and staff are truly so kind. I would highly recommend checking the community out for yourself or loved one.

We picked this community because, the memory care was less of an institutionalized feeling, and it was a closer location. It is an amazing place, where the caregivers love the people. They treat the residents like family, with love and respect. I cannot praise them enough. I would tell other families, go to the community, they are wonderful. Overall, we are very happy.

We really enjoy it, think its the best place for my Mom. She is receiving good care. She is in memory care with alternating activities that do not confuse her but something keeps her engaged. They have numerous ones at different times. They cater to her needs. They help my Mom to have more interaction with others. Their covid protocols have been really good during this pandemic.

The Sheridan’s web site and marketing material say all the right things, but our 92/90 year old parents experience daily service quality issues. This last week there was another 70 minute wait. This means 92 year old Dad has to provide care for Mom who is a stroke victim. We have provided the Sheridan of examples over and over again. Our concern is that both parents fall down due to the lack of care at the Sheridan. They say the right things but nothing changes

My mother went in to the Sheridan the day before the assisted living places closed for coronavirus. It was a difficult year for everyone. The management is doing a good job keeping the residents safe. I think most if not all residents are vaccinated and they are still being tested regularly. Mom has exercise class every morning and there are different fun activities in the afternoon. They have live entertainment, and a happy hour of some type about once a week. The food is great and enjoys all her choices. It is possible to do as much or little as you want. The other residents are friendly as well. My Dad was in the memory care unit for a few months before he died(he was 93). They were hard working and very kind to my parents. Anyway, My Mom would recommend the Sheridan and so do I!