Pine Ridge of Hayes Senior Living

I do not have a whole lot of experience, but the manager and front desk personnel are very friendly and welcoming.

The thing that struck me when I first tried the facility a few years ago was that all the staff seemed to know every resident by name, and that is still true. I follow them on Facebook, and they post activities every day that the residents have participated in. My Dad doesn't participate in the craft ones, but he does go on some of the outings, and he enjoys them. Last week they had Octoberfest, and all of the family's were invited. All of my siblings and our spouses went and had a great German meal and live entertainment. It was a really nice event, and you could tell his much the residents enjoyed it. It's not luxury living like summer is the other facilities, but my Dad loves his little screened-in porch and his little yard, which we have landscaped. He's very comfortable there.

At first, I was very pleased with this facility. However, there has been a change of hands as to who is in charge now. The two people we initially dealt with are gone, and the people who have replaced them are, in my humble opinion, not very good at all. [name removed] is never there and when a message is left for him to call back, it will take a couple days. The front desk staff during the day is quite rude. I think her name is [name removed]. The evening girls are fabulous, however. The activities people are super fun, but it seems as though they are running out of ideas. My mom still enjoys it though. I have been having a problem with the entrance to my mom's wing. The bushes are overgrown, the weeds are piling up, and the landscaping is sporadic. I hired someone today and paid them out of my own money to clean up the area around my mom's patio. this was mentioned to a few times, and he keeps telling me it's going to be taken care of. My mom's rent has gone up, but the quality has gone down. In all honesty, in the next year or so (before her next lease is up) my husband and I have been talking about bringing her to our home.

The staff worked with me when my dad was in the nursing home. Accessed him in the home to see if they could accommodate him in their facility. If not my dad would have been permanently in a nursing facility. They accommodate him with help with his medication and had the doctors visit him in his apartment. This helped me a lot as I work a lot of overtime and have no help with my dad.

When it comes to the cleanliness the hallways are dingy and do look dull. They need to vacuum them daily. The staff members at the community are great, they are very attentive to our loved ones needs. The meals that are prepared for the residents are fabulous! When it comes to the activities, sometimes they cancel things without giving notice. We would definitely recommend the Pine Ridge community to other families.

they are very attentive to her needs. The food is great. Her room is clean. Her laundry is done

Shortly after they moved in, my mom got sick and spent most of the next two months in the hospital. She passed away on [date removed], but I can tell you she really loved the time she spent there, and my Dad really loves it there too. We are really happy they moved in there, even if my mom didn't get to enjoy it for long. My Dad loves the food there and enjoys socializing in the dining hall. We appreciate the way the staff gets to know all of the residents. Even though they didn't really get to know my Mom because she wasn't there a lot, they always asked about her when she was hospitalized. My Dad loves his little patio, and is looking forward to the warmer weather so he can spend time out there. Great move for my parents!

My mom loved one, loves the screened in back porch, they are not a drinker but is excited for wine with dinner on Friday. My loved one sends me a pic of the box every week so I can see. The staff that answers the phone are pleasant.

My mother loves the food at this community and they have some of favorites. The chef is really good. They have a lot of activities with a calendar with things going everyday at the community. My loved one was able to bring her own furniture. The people are very friendly and the food is good, they have a lot of activities and it is very clean, we like it and it will most likely be long term. I like that this community also is all one level. You can have dogs and more.

I would recommend Pine Ridge of Hayes to others.

This community has a warm and welcoming feeling to it the moment you walk in. The staff are very friendly and go above and beyond all requests with a smile. The food is outstanding, the community is clean, and resident safety is the number one consideration.

It's a good place for my loved one. She likes it there. She likes the people and the other residents, and they make her feel comfortable. There are some hidden issues that we weren't aware of upfront, just due to understaffing. And it's not affordable for us long-term. But the people are good, and the food is mostly good. Just be sure to ask lots of questions. I do feel like they were as upfront with me as possible, but there were still things I wish I had known going in.

We chose Pine Ridge of Hayes because I really liked the woman that I spoke with and when I went to tour it seemed like the residents were active and not just sitting in their rooms. The location is also great and the price worked for us. The apartment sizes are very spacious, she has one of the smallest ones and she is thrilled with the size. They are doing a great job and mom really likes it here. I would absolutely recommend to others.

I have had my mom at Pine Ridge of Hayes for almost 2 years. We have had a fantastic experience. The staff is wonderful. They are wonderful with the residents. My mom is so happy there and loves all the staff. She is very comfortable and knows if she needs anything all she has to do is ask. They take pride in making their residents happy and well taken care of. I am so pleased that we chose the place for my mother.

We chose Pine Ridge of Hayes because the location was an area my mom was familiar with and she was in early stages of dementia and also the price was good. I did eat here quite a bit and I enjoyed the food. The activities were a lower score because I heard from staff and from my mother that there was a personality conflict between my mother and the activities director. I tried to set up a sit down but I could not get a hold of anyone to set it up. There was also very little follow up with the doctors and nurses, so communication was an issue. It is more of an independent living facility, so I would recommend it for that.

We have been contemplating a senior apartment for my mom who will be 90 for about a year now. She’s feisty and has all her wits but needs less maintenance. The staff each and everyone of them have gone out of their way to be helpful and kind. The patient’s level especially during all this Covid has been extraordinary.We finally move mom in a couple of weeks ago and although she still not 100% thrilled we are the family are knowing she’s in a safe environment. She’s very active and I believe now that she’s out of quarantine will join the community happily and be able to continue her social activities within the community during these trying times

The staff at Pine Ridge of Hayes are very caring people. When my parents moved in, my father needed a lot of assistance, they were there for him. That helped my mother out in a lot of ways. Since my fathers passing, my mother is striving there. Playing games, going on road trips, using the hair salon, joining in on other activities. She loves it there, she has made a lot of new friends. Its been two years now, and we cant thank everyone there for being there. Even with this Corona virus issue going on, they have done an excellent job keeping everyone virus free. Keep up the great work.

Pine Ridge of Hayes is a 5 + star Independent living with many great benefits. My Uncles Parents lived at Pine Ridge of Hayes for 6 years. He talked about how great the staff was and how well his parents were taken care of. When we started looking for an Independent/assisted living home by my in-laws my Uncle reminded me of Pine Ridge. We brought my in-laws to see the Pine Ridge and after taking a tour and talking to the staff and residents my mother in-law made her mind up instantly. ALL of the staff from the Director [name removed], Sales Director [name removed], housekeeping, activities director, medical staff, front desk, maintenance, the chef and dining room staff are so friendly and kind. They take care of and treat our mother and our family like we are their family. All of the staff at Pine Ridge of Hayes is our second family now. Through this pandemic they have kept all the residents virus free!!! Excellent job on all of their parts!!

Hello to all those wondering if this is a good place for your loved one, well I give it a big star yes it is. My father was living with us for a year and wanting to stay forever with us and it got too much for us so I took him to meet the wonderful staff there and should first say I took him to other Places first & my family picked this place as the best one being we all thought [name removed] who showed us around the place was like so sweet and caring of all places we went to. As stubborn as my dad is he even said he could tell [name removed] truly was precious and caring. Since then I have met many more that work there and they are all so thoughtful and caring I feel blessed we chose this place and to see my Dad actually happy there has made my life so much happier. I love the fact they have this little screened in porch to view the court yard unlike all the others I saw. My dad is actually happy now :)