Paramount Senior Living at Fredericksburg

Very nice location. The Memory Care Unit is small in comparison to other facilities but don't let that discourage you. The staff at this facility are beyond excellent. It is evident that they care and are engaged in the well being of their residents. Although small, they have a courtyard so that their residents can safely venture out doors. They also have cookouts and work stations which provide activities for the residents so that they still feel productive. All though small in size, this place packs a big punch and is definitely worth taking a look.

This is a good community and it is working out well for us. Things are going well and my relative seems to be adjusting well. I would say the community is under staffed it does take a while to get someone to come help when you call. It is a clean community very well-kept. The food is good and they offer good activities. I would recommend this community because it is working out well for us.

So far it has been real friendly and real easy to get through the process. The only problem I have is that we have not had a good feel for the physical therapy aspect of the place, they still have not given me a price on it.

They do no do what they say they are going to do. They have a hard time keeping their CNA's and making sure the patient is okay and giving adequate care. They just cannot get that going. I am moving him out of there this month. The good thing is that their meals are good, I would rate those a 5. Everything is else is a 2.

The fact that I called Brookdale Fredericksburg several times and the staff members have not yet gotten back to me makes them look really unprofessional. I have to give them only a one - star rating for Friendliness

The staff is very friendly. I haven't met anyone there who isn't. My dad lives there at the Brookdale. The food is certainly decent. They're not very quick in service but I don't know if anybody would be faster. My dad wished there was more activities. I appreciate that he is well cared for. I think the friendliness of the staff is the most important thing. They are very friendly and very respectful towards the residents.

nice place, nice staff, needs renovation and is in the process.

My loved one likes it here. The staff is nice and caring and also are the other residents. They dont have to many activities though should be more. It seems to be going okay so far. I dont have anything to complain about just the activities.

Our loved one has only been there for 2 weeks. So far things are settling in.

We've had somewhat of a mixed experience with Emeritus at Wilburn Gardens. The facility itself looks nice enough, and now that our loved one has settled in she is getting to like the staff. For the most part they are friendly and caring. However there are a lot of areas they could stand to improve. Our loved one hasn't had anything good to say about the food, and she also complains about the lack of scheduling and communication from the staff regarding activities.

It is good for someone that just needs assisted living, not for anyone who needs more than that. They are understaffed, they promise you the world, and it's just not there. For example, several times my grandmother has used her emergency alert because she had to go to the bathroom, 40 minutes later they still hadn't come, and she peed all over herself. They said they would feed her if needed, and that hasn't happened, and she gets upset When she needed aspirin it took 40 minutes for someone to even come to her room.

There was a daily activities calendar provided monthly. However, few activities were actually held. No one came around to remind residents before the activities, so residents with memory problems pretty much stayed in their rooms way too much. Residents who had memory issues could not remember to press the button to seek help from staff (my parent thought it was a heart monitor) so unless a staff member came by the room, there was not really much assistance from the staff. There were just too few caregivers for too many residents.

Wilburn must be the only place on the east coast without WIFI. It was very frustrating moving in to discover a week long wait for TV hook up and then have such a limited channel selection. And to learn that getting WIFI would ultimately cost $50 a month for the Comcast contract. There was a lot of confusion about medications and I'm still not confident that it's been solved. It took 6 hours to receive a requested med. The second night of my sister's stay, she fell going to the bathroom. She pressed her pendant many times before resorting to screaming loudly for help. She lay on the floor for an hour. The food is terrible. Powdered eggs or rice krispies for breakfast. No fruit.

Best suited for the individual who is truly able to take care of themselves with little to no mobility issues and just needs meals provided. First day of residence, the head chef and activities director were fired due to having a relationship. Staff morale is low and issues are obvious when you hear staff complaining in the hallways to each other. Each resident is given a necklace to wear allowing them to push when needing assistance. The 2nd evening it took 25 mins for an aide to come, I had to go down to the director's office and have her radio for someone. She said they were probably giving someone a bath. Turns out the only aide on the floor said she was delivering food trays to rooms, my relative needed to be helped to the toilet. Aide came, but put her unsmoked cigarette on the rail outside of my relative's room, then went in to assist. Guess she was going to take a smoke break. Prioritizing the needs of patients is crucial, yet doesn't happen. Short staffed seems to be the norm for the weekends. Toilet in room clogged on a Saturday and was told it would be fixed on Monday. Unacceptable, no way resident should have to be wheeled out of room to use toilet downstairs or down hall, especially for the amount of money being spent. It was fixed later that day. Two weeks later, toilet broke again. Oxygen issues that were told would be taken care of, over and over and are constantly being addressed. The previous nights dinner tray still in room at dinner time the following day. I could go on and on. WIth each visit there seems to be another issue that has to be addressed. TG there are a few of the staff who seem to be caring, others should be employed elsewhere-compassion and understanding instead of a frown and making one feel as if they are a bother is unacceptable. If it were up to me, my family member would be placed elsewhere. A fancy dining room and pretty sitting area mean nothing when everything else seems to be problematic.

They do an excellent, excellent job! They are top of the line all across the board as far as I’m concerned. They’ve done a great job. They are expedient, compassionate, and thorough. The food and laundry have worked great as well.

It’s a very nice location. I like the facility. They need more staff, but everyone is very friendly. It’s hard to judge the value of cost, but I’m told it’s a comparable value. I’d like them to do more activities. If you can bring your loved one to the community first, meet the head nurse and the chef. Take advantage of opportunities to stay if offered. The food is a little bland, but okay.

considering my mother's need for help on a daily basis and her fierce need for independence. to quote, nothing wrong with my brain it just a ninety two year old body. Everything I have seen, heard and research says this will be a good match.

My father needed a home; a place where people cared about him and saw to his needs. He's found a home at Emeritus at Wilburn Gardens. The staff goes beyond courtesy and caring, forming a bond with their charges that makes for a family atmosphere. When I visited, all of my dad's needs were addressed with a care I've not found anywhere else. They even made arrangements for my dad to visit when I wasn't able to bring him over. I was very impressed with their customer service and willingness to go the extra mile to make sure that we were both satisfied that this was the right place for my Dad.

We liked pretty much everything about this except it seemed like when you got in the hallways, the hallways smelled, it didn't smell clean. The rooms were ncie, there wasn't any smell in them, the staff was friendly, the people that we talked to and we had an appointment to take her back there but didn't because of the smell.

Preparing to bring the patient in went very good with all questions answered. However, there was a lack of support when bringing the patient in. The coordinator and maintenance were not there so many things we were told would be done when they got back several days later. No one showed up during the several hours moving the patient in and we were left to constantly go down stairs asking for help most of which we stumbled across hours later. There should be some procedures for welcoming the patient into the facility instead of leaving it exclusively up to the family. As an example, no one helped setting up the TV and we had to find the person to get the medicine arranged. Basically we were given the key and that's all. The facility itself was cleaned and the people there attentive to the patients.