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We had some issues with their evaluation and price increase based on that. Had no notification or explanation of an evaluation by Pacifica taking place and we were billed early because of that. We did get an explanation after, but with the yearly increase and that increase, it went up [fee removed] a month. A bit hard to take all at once. We are not sure about the meals and dining services but it must be good as she has gained weight. Maria seems happy and well cared for.... Read more
Luxurious, sunny retirements wait at Pacifica Senior Living Hillsborough in Chino, California. This assisted living and memory care campus offers a resort-style environment with landscaped walkways, wrought-iron terraces, and a wealth of exciting amenities to explore.
Find personalized care for your loved one with Pacifica Senior Living Hillsborough’s respectful, insightful health assessments, regular wellness checks, and a range of on-site medical services.
Enjoy satisfying meals three times a day served fresh in a restaurant-style atmosphere. And with housekeeping, personal laundry, and transportation services, your loved one can enjoy a stress-free retirement.
Shoot pool in the billiards room, curl up with a favorite book from the library, stroll along tranquil walkways, or join in one of the community’s regularly scheduled activities. Weekly social hours, life enrichment programs, and more create an enriching environment to fill your loved one’s retirement with joy.
Pacifica Senior Living Hillsborough offers pet-friendly studio and one-bedroom floor plans. Units come equipped with kitchenettes and attached balconies.
To explore the licensing information and compliance histories of senior living communities in the state of California, visit the California Community Care Facility Search directory.
Top 5 Safety Considerations for Alzheimer’s Disease in Memory Care
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored Pacifica Senior Living Hillsborough with 9.7 out of 10 using our proprietary review score based on 47 reviews in the last 2 years. Over all time, Pacifica Senior Living Hillsborough has 235 reviews with an average "overall experience" of 4.8 out of 5.
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It is an annual event we will never miss! Food is excellent! Staff is professionally and friendly! It is a wonderful even for residents and families!
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Response from Pacifica Senior Living Hillsborough
December 1, 2023Thank you Teresa B for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
My father and I were given a tour of 2 of the rooms. Showed the theatre room, salon, library and dined in the restaurant for dinner. The food was very good.
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Response from Pacifica Senior Living Hillsborough
November 30, 2023Hi, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
Toured facility and found the place clean, happy and well managed. Residents seemed happy and outgoing.
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Response from Pacifica Senior Living Hillsborough
October 30, 2023We are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
Tommy was so helpful getting my mom moved as well, as all the other satff as well. Very easy to work with.
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Response from Pacifica Senior Living Hillsborough
October 30, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
[Name removed] has been so helpful and fantastic! We are excited to get to know everyone else here because [name removed] has been so great!
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Response from Pacifica Senior Living Hillsborough
October 12, 2023Hi, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
There were a few hiccups in the beginning. Community needs to clarify what will be washed on laundry day. I finally got clarity. Overall it's good but kitchen staff left dinner trays by residents doors for 2 days.
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Response from Pacifica Senior Living Hillsborough
October 12, 2023Thank you for the 4-star rating of our community. We appreciate that you took the time to offer suggestions. We read all the online comments and often use them as teachable moments for staff and management.
The independent living situation is fine however I would not recommend the memory care unit because they do not have a nurse on staff and I was charged for level 3 care in that unit and my mom did not get the service I was paying for. I tried to set up an appointment with the director and she said she would get back to me and never did. It is too difficult to get a bandaid from a med tech because they aren't around when you need them and the medication issues I had did not only happen to me. It happened to my friend's mom too. I discovered the medical issues with my mom's declining health and had to sought out care from home health care. The staff says they will take care of things and they don't always follow through. My mom's bathroom was seriously neglected by housekeeping. She had pink mold in the shower, black grout on the floors and a filthy stained toilet, and overflowing trash without a liner. My mom had developed athletes foot and had an ulcer on the bottom of her foot. A memory care patient can't remember to bring those issues to the staff's attention so I had to. Also, the maintenance man never takes care of the requests when orders have been put in. My mom's vertical blinds have over 13 slats missing, and there are screws missing on the outlets switch plates, and a ceiling light is not secured. Again, I approached the director about the blinds and bought blackout drapes and asked if I could put them up and she took a picture of the drapes and said she would talk to maintenance to see if we could and said she would get back to me and never did. If I hadn't been as involved I am positive my mom would have already passed.
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Response from Pacifica Senior Living Hillsborough
October 6, 2023This type of review is always difficult to respond to as we are restricted by HIPPA rules (Health Insurance Portability and Accountability Act) about discussing the specific care of a resident. However, in general terms, the differences between Assisted Living /Memory Care and a Skilled Nursing Facility is that we are not licensed to provide any medical/clinical care. And, we understand that watching a parent decline not only memory but also physically, is traumatic. That said, we read every review and take the relevant suggestions as teachable moments. We took this opportunity to retrain housekeeping staff in order to ensure that the highest level of hygiene is maintained.
I am very happy about moving into Hillsborough. I will never feel alone again. Looking forward to meeting new friends. Look forward to the entertainemtn
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Response from Pacifica Senior Living Hillsborough
September 5, 2023Ann S, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!
excellent very helpful
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Response from Pacifica Senior Living Hillsborough
September 5, 2023Cindy I, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!
My mom [name removed] is moving into this beautiful community. I can't wait for my mom to be cared for and taken care of! My family is excited to share quality time with mom at Pacifica Hillsborough
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Response from Pacifica Senior Living Hillsborough
September 5, 2023Hi Richard C, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
I've never had a more positive experience at an Assisted Living Community. [Name removed] is so kind, patient, willing to listen, work with us through difficult times. She was very knowledgeable with solutions with absolutely no judgement. Hands down the best person to work with in this industry.
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Response from Pacifica Senior Living Hillsborough
August 18, 2023Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Hillsborough, we always strive for top-quality service and are glad we could provide it for you.
A very nice community! [Name removed] was/has been very helpful and good to work with through the process of moving my mom into Pacifica Hillsborough. I can't wait to see my mom thrive again.
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Response from Pacifica Senior Living Hillsborough
August 18, 2023Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Hillsborough, we always strive for top-quality service and are glad we could provide it for you.
Very courteous and professional experience. Very informative and patient with all of our questions.
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September 6, 2023Thank you for your positive review! We are happy to hear that you had a pleasant experience.
Our tour and registration services were wonderful. The staff is knowledgeable, friendly, and goes out of their way to be helpful.
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Response from Pacifica Senior Living Hillsborough
August 9, 2023Thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!
Everyone here is super friendly and helpful. I am very excited to move in.
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Response from Pacifica Senior Living Hillsborough
September 6, 2023Thank you for taking the time to leave this review! Our Hillsborough team will be very proud to hear your feedback.
My mom and I have toured the community a few times and our experience each time has been great. The community is clean and staff very friendly. Many of the current residents have greeted us and stated how pleased they are living in the community.
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Response from Pacifica Senior Living Hillsborough
August 8, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
I was very pleased with the attentiveness from the facility, they were very courteous, knowledgeable and helpful in assisting me with finding a home for my loved one. I’m very happy that they made my dad feel welcomed and I’m happy to say he is very happy in his new home.
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Response from Pacifica Senior Living Hillsborough
August 4, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
The staff at Pacifica Senior Living Hillsborough always helps when we have questions. The move in process was easy. The meals always look and smell great! The facility is very clean-no smells. I am left wondering a little about the activities. I haven't really asked about them much either. I would say that yes, I would recommend this facility to others. My loved one is in the Memory Care transitions unit, so she can't really answer questions we ask, but she seems happy and well fed!
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Response from Pacifica Senior Living Hillsborough
August 1, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
Mom loved the food as this is important to her! She is very eager to move in.
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Response from Pacifica Senior Living Hillsborough
July 28, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
Community is very clean and lovely. Staff is very supportive and friendly.
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Response from Pacifica Senior Living Hillsborough
July 28, 2023Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.
See what the neighborhood has to offer and what’s nearby:
Pacifica Senior Living Hillsborough offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Pacifica Senior Living Hillsborough 9.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (909) 548-2100 to reach a resident at Pacifica Senior Living Hillsborough.
To reach a resident at Pacifica Senior Living Hillsborough call: (909) 548-2100
Studio, 1bd, 2bd, Semi-Private
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.