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Best of 2024 Senior Living Award
A Place for Mom Best of Senior Living Award winners represent the top 1-2% of senior care providers nationwide based on reviews from residents and families.

Pacifica Senior Living Hillsborough

11918 Central Avenue, Chino, CA 91710
9.7
Review Score
235 reviews

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Rhonda - Loved one of resident/client
4.0
Overall nice community

We had some issues with their evaluation and price increase based on that. Had no notification or explanation of an evaluation by Pacifica taking place and we were billed early because of that. We did get an explanation after, but with the yearly increase and that increase, it went up [fee removed] a month. A bit hard to take all at once. We are not sure about the meals and dining services but it must be good as she has gained weight. Maria seems happy and well cared for.... Read more

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About the facility Pacifica Senior Living Hillsborough

Luxurious, sunny retirements wait at Pacifica Senior Living Hillsborough in Chino, California. This assisted living and memory care campus offers a resort-style environment with landscaped walkways, wrought-iron terraces, and a wealth of exciting amenities to explore.

Community Amenities and Services

Find personalized care for your loved one with Pacifica Senior Living Hillsborough’s respectful, insightful health assessments, regular wellness checks, and a range of on-site medical services.

Enjoy satisfying meals three times a day served fresh in a restaurant-style atmosphere. And with housekeeping, personal laundry, and transportation services, your loved one can enjoy a stress-free retirement.

Shoot pool in the billiards room, curl up with a favorite book from the library, stroll along tranquil walkways, or join in one of the community’s regularly scheduled activities. Weekly social hours, life enrichment programs, and more create an enriching environment to fill your loved one’s retirement with joy.

Living Arrangements

Pacifica Senior Living Hillsborough offers pet-friendly studio and one-bedroom floor plans. Units come equipped with kitchenettes and attached balconies.

State licensing information

To explore the licensing information and compliance histories of senior living communities in the state of California, visit the California Community Care Facility Search directory.

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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.
Pacifica Senior Living Hillsborough is a community within Pacifica Senior Living properties. See all Pacifica Senior Living communities.

Pricing for Pacifica Senior Living Hillsborough

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at
$XXXX
/mo

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1 Bedroom
Starting at
$XXXX
/mo

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Semi-Private
Starting at
$XXXX
/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours at Pacifica Senior Living Hillsborough

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Amenities at Pacifica Senior Living Hillsborough

Health Care Services

Memory Care
Incontinence Care
High Acuity Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
Vegetarian
Chopped Meals
Guest Meals

Room Amenities

Wheelchair Accessible Showers
Kitchenette
Ground Floor Units
Private patio, deck, or balcony
Handicap Accessible
Air Conditioned

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 21-30lbs
Dogs Allowed
Cats Allowed

Common areas

Private Bath
Outdoor Common Areas
Indoor Common Areas
Barber Shop

Recreational areas

Arts and Crafts Center
Billiards Lounge
Fitness Center
Game Room

Services

Housekeeping
Beautician
Grocery Shopping and Errands
Laundry Service / Drycleaning

Memory care

Secured Community
Designed Specifically to Accommodate Memory Loss
Enclosed Courtyard
Indoor Walking Paths

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Devotional Activities Offsite
Visiting Chaplain or Priest
Catholic Services

Reviews
for Pacifica Senior Living Hillsborough

Write a Review

9.7

Review Score

Review Score

235 reviews

9.7

Out of 10


5 star

86%

4 star

10%

3 star

2%

2 star

2%

1 star

1%

235 reviews

A Place for Mom has scored Pacifica Senior Living Hillsborough with 9.7 out of 10 using our proprietary review score based on 47 reviews in the last 2 years. Over all time, Pacifica Senior Living Hillsborough has 235 reviews with an average "overall experience" of 4.8 out of 5.

How we score communities
Cleanliness

4.8

Friendliness

4.8

Meals & Dining

4.8

Care Services

4.7

Activities

4.7

Staff

4.9

Value for Cost

4.6

Overall Experience
202
23
4
4
2
Date Submitted
1
9
47
Reviewer
51
90
74
19
Care Received
122
111
21-40 of 235 reviews
Sort by

5.0
Teresa B - Child of resident/client
Assisted Living
November 30, 2023
Thanksgiving Feast!

It is an annual event we will never miss! Food is excellent! Staff is professionally and friendly! It is a wonderful even for residents and families!

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

December 1, 2023

Thank you Teresa B for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.


5.0
Anonymous - Toured community
Assisted Living
November 30, 2023
Better than I expected

My father and I were given a tour of 2 of the rooms. Showed the theatre room, salon, library and dined in the restaurant for dinner. The food was very good.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4

Response from Pacifica Senior Living Hillsborough

November 30, 2023

Hi, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.


5.0
Anonymous - Friend of resident/client
Assisted Living
October 30, 2023

Toured facility and found the place clean, happy and well managed. Residents seemed happy and outgoing.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

October 30, 2023

We are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.


5.0
Anonymous - Resident/client
Assisted Living
October 30, 2023

Tommy was so helpful getting my mom moved as well, as all the other satff as well. Very easy to work with.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Pacifica Senior Living Hillsborough

October 30, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


5.0
Amy P - Child of resident/client
Assisted Living
October 11, 2023

[Name removed] has been so helpful and fantastic! We are excited to get to know everyone else here because [name removed] has been so great!

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

No data collected

Response from Pacifica Senior Living Hillsborough

October 12, 2023

Hi, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!


4.0
Anonymous - Child of resident/client
Assisted Living
October 11, 2023
Verified Review
overall, nice community.

There were a few hiccups in the beginning. Community needs to clarify what will be washed on laundry day. I finally got clarity. Overall it's good but kitchen staff left dinner trays by residents doors for 2 days.

Read More
Cleanliness

4

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

4

Response from Pacifica Senior Living Hillsborough

October 12, 2023

Thank you for the 4-star rating of our community. We appreciate that you took the time to offer suggestions. We read all the online comments and often use them as teachable moments for staff and management.


3.0
LDYB - Child of resident/client
Assisted Living
October 5, 2023
Verified Review
Review for Pacifica Senior Living Hillsborough

The independent living situation is fine however I would not recommend the memory care unit because they do not have a nurse on staff and I was charged for level 3 care in that unit and my mom did not get the service I was paying for. I tried to set up an appointment with the director and she said she would get back to me and never did. It is too difficult to get a bandaid from a med tech because they aren't around when you need them and the medication issues I had did not only happen to me. It happened to my friend's mom too. I discovered the medical issues with my mom's declining health and had to sought out care from home health care. The staff says they will take care of things and they don't always follow through. My mom's bathroom was seriously neglected by housekeeping. She had pink mold in the shower, black grout on the floors and a filthy stained toilet, and overflowing trash without a liner. My mom had developed athletes foot and had an ulcer on the bottom of her foot. A memory care patient can't remember to bring those issues to the staff's attention so I had to. Also, the maintenance man never takes care of the requests when orders have been put in. My mom's vertical blinds have over 13 slats missing, and there are screws missing on the outlets switch plates, and a ceiling light is not secured. Again, I approached the director about the blinds and bought blackout drapes and asked if I could put them up and she took a picture of the drapes and said she would talk to maintenance to see if we could and said she would get back to me and never did. If I hadn't been as involved I am positive my mom would have already passed.

Read More
Cleanliness

3

Friendliness

3

Meals & Dining

3

Care Services

3

Activities

3

Staff

3

Value for Cost

3

Response from Pacifica Senior Living Hillsborough

October 6, 2023

This type of review is always difficult to respond to as we are restricted by HIPPA rules (Health Insurance Portability and Accountability Act) about discussing the specific care of a resident. However, in general terms, the differences between Assisted Living /Memory Care and a Skilled Nursing Facility is that we are not licensed to provide any medical/clinical care. And, we understand that watching a parent decline not only memory but also physically, is traumatic. That said, we read every review and take the relevant suggestions as teachable moments. We took this opportunity to retrain housekeeping staff in order to ensure that the highest level of hygiene is maintained.

Read More

5.0
Ann S - Resident/client
Assisted Living
September 1, 2023
future resident!

I am very happy about moving into Hillsborough. I will never feel alone again. Looking forward to meeting new friends. Look forward to the entertainemtn

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

September 5, 2023

Ann S, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!


5.0
Cindy I - Toured community
Senior Apartments
September 1, 2023

excellent very helpful

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

5

Activities

No data collected

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

September 5, 2023

Cindy I, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!


5.0
Richard C - Child of resident/client
Senior Apartments
September 1, 2023
beautiful community!

My mom [name removed] is moving into this beautiful community. I can't wait for my mom to be cared for and taken care of! My family is excited to share quality time with mom at Pacifica Hillsborough

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

September 5, 2023

Hi Richard C, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.


5.0
Anonymous - Toured community
Assisted Living
August 18, 2023
Positive experience!

I've never had a more positive experience at an Assisted Living Community. [Name removed] is so kind, patient, willing to listen, work with us through difficult times. She was very knowledgeable with solutions with absolutely no judgement. Hands down the best person to work with in this industry.

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

August 18, 2023

Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Hillsborough, we always strive for top-quality service and are glad we could provide it for you.


5.0
Anonymous - Child of resident/client
Assisted Living
August 18, 2023
Great experience!

A very nice community! [Name removed] was/has been very helpful and good to work with through the process of moving my mom into Pacifica Hillsborough. I can't wait to see my mom thrive again.

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

August 18, 2023

Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Hillsborough, we always strive for top-quality service and are glad we could provide it for you.


5.0
Kari - Child of resident/client
Assisted Living
August 9, 2023

Very courteous and professional experience. Very informative and patient with all of our questions.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

4

Response from Pacifica Senior Living Hillsborough

September 6, 2023

Thank you for your positive review! We are happy to hear that you had a pleasant experience.


5.0
Anonymous - Toured community
Assisted Living
August 8, 2023

Our tour and registration services were wonderful. The staff is knowledgeable, friendly, and goes out of their way to be helpful.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

August 9, 2023

Thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!


5.0
Paula O - Toured community
Assisted Living
August 8, 2023

Everyone here is super friendly and helpful. I am very excited to move in.

Cleanliness

5

Friendliness

5

Meals & Dining

No data collected

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

September 6, 2023

Thank you for taking the time to leave this review! Our Hillsborough team will be very proud to hear your feedback.


5.0
Janet B - Toured community
Assisted Living
August 8, 2023
Wonderful Community

My mom and I have toured the community a few times and our experience each time has been great. The community is clean and staff very friendly. Many of the current residents have greeted us and stated how pleased they are living in the community.

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

August 8, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


5.0
Mimi - Child of resident/client
Assisted Living
August 2, 2023
Wonderful community at Pacifica

I was very pleased with the attentiveness from the facility, they were very courteous, knowledgeable and helpful in assisting me with finding a home for my loved one. I’m very happy that they made my dad feel welcomed and I’m happy to say he is very happy in his new home.

Read More
Cleanliness

5

Friendliness

5

Meals & Dining

4

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

August 4, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


4.0
Rhonda - Loved one of resident/client
Memory Care
July 31, 2023
Verified Review
Recommended

The staff at Pacifica Senior Living Hillsborough always helps when we have questions. The move in process was easy. The meals always look and smell great! The facility is very clean-no smells. I am left wondering a little about the activities. I haven't really asked about them much either. I would say that yes, I would recommend this facility to others. My loved one is in the Memory Care transitions unit, so she can't really answer questions we ask, but she seems happy and well fed!

Read More
Cleanliness

5

Friendliness

4

Meals & Dining

4

Care Services

4

Activities

No data collected

Staff

4

Value for Cost

4

Response from Pacifica Senior Living Hillsborough

August 1, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


5.0
Anonymous - Toured community
Assisted Living
July 27, 2023

Mom loved the food as this is important to her! She is very eager to move in.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

No data collected

Activities

No data collected

Staff

No data collected

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

July 28, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


5.0
Anonymous - Toured community
Assisted Living
July 27, 2023

Community is very clean and lovely. Staff is very supportive and friendly.

Cleanliness

5

Friendliness

5

Meals & Dining

5

Care Services

5

Activities

5

Staff

5

Value for Cost

5

Response from Pacifica Senior Living Hillsborough

July 28, 2023

Thank you for your review! We're glad to hear that you have enjoyed your experience at Pacifica Senior Living Hillsborough.


Viewing 21-40 out of 235 reviews

Neighborhood around Pacifica Senior Living Hillsborough

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Frequently Asked Questions about Pacifica Senior Living Hillsborough

Pacifica Senior Living Hillsborough offers Studio, 1 Bedroom and Semi-Private. Learn more.

A Place for Mom has scored Pacifica Senior Living Hillsborough 9.7 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (909) 548-2100 to reach a resident at Pacifica Senior Living Hillsborough.

To reach a resident at Pacifica Senior Living Hillsborough call: (909) 548-2100



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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.