Pacifica Senior Living Hillsborough

It is an annual event we will never miss! Food is excellent! Staff is professionally and friendly! It is a wonderful even for residents and families!

My father and I were given a tour of 2 of the rooms. Showed the theatre room, salon, library and dined in the restaurant for dinner. The food was very good.

Toured facility and found the place clean, happy and well managed. Residents seemed happy and outgoing.

Tommy was so helpful getting my mom moved as well, as all the other satff as well. Very easy to work with.

[Name removed] has been so helpful and fantastic! We are excited to get to know everyone else here because [name removed] has been so great!

There were a few hiccups in the beginning. Community needs to clarify what will be washed on laundry day. I finally got clarity. Overall it's good but kitchen staff left dinner trays by residents doors for 2 days.

The independent living situation is fine however I would not recommend the memory care unit because they do not have a nurse on staff and I was charged for level 3 care in that unit and my mom did not get the service I was paying for. I tried to set up an appointment with the director and she said she would get back to me and never did. It is too difficult to get a bandaid from a med tech because they aren't around when you need them and the medication issues I had did not only happen to me. It happened to my friend's mom too. I discovered the medical issues with my mom's declining health and had to sought out care from home health care. The staff says they will take care of things and they don't always follow through. My mom's bathroom was seriously neglected by housekeeping. She had pink mold in the shower, black grout on the floors and a filthy stained toilet, and overflowing trash without a liner. My mom had developed athletes foot and had an ulcer on the bottom of her foot. A memory care patient can't remember to bring those issues to the staff's attention so I had to. Also, the maintenance man never takes care of the requests when orders have been put in. My mom's vertical blinds have over 13 slats missing, and there are screws missing on the outlets switch plates, and a ceiling light is not secured. Again, I approached the director about the blinds and bought blackout drapes and asked if I could put them up and she took a picture of the drapes and said she would talk to maintenance to see if we could and said she would get back to me and never did. If I hadn't been as involved I am positive my mom would have already passed.

I am very happy about moving into Hillsborough. I will never feel alone again. Looking forward to meeting new friends. Look forward to the entertainemtn

excellent very helpful

My mom [name removed] is moving into this beautiful community. I can't wait for my mom to be cared for and taken care of! My family is excited to share quality time with mom at Pacifica Hillsborough

I've never had a more positive experience at an Assisted Living Community. [Name removed] is so kind, patient, willing to listen, work with us through difficult times. She was very knowledgeable with solutions with absolutely no judgement. Hands down the best person to work with in this industry.

A very nice community! [Name removed] was/has been very helpful and good to work with through the process of moving my mom into Pacifica Hillsborough. I can't wait to see my mom thrive again.

Very courteous and professional experience. Very informative and patient with all of our questions.

Our tour and registration services were wonderful. The staff is knowledgeable, friendly, and goes out of their way to be helpful.

Everyone here is super friendly and helpful. I am very excited to move in.

My mom and I have toured the community a few times and our experience each time has been great. The community is clean and staff very friendly. Many of the current residents have greeted us and stated how pleased they are living in the community.

I was very pleased with the attentiveness from the facility, they were very courteous, knowledgeable and helpful in assisting me with finding a home for my loved one. I’m very happy that they made my dad feel welcomed and I’m happy to say he is very happy in his new home.

The staff at Pacifica Senior Living Hillsborough always helps when we have questions. The move in process was easy. The meals always look and smell great! The facility is very clean-no smells. I am left wondering a little about the activities. I haven't really asked about them much either. I would say that yes, I would recommend this facility to others. My loved one is in the Memory Care transitions unit, so she can't really answer questions we ask, but she seems happy and well fed!

Mom loved the food as this is important to her! She is very eager to move in.

Community is very clean and lovely. Staff is very supportive and friendly.