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We had some issues with their evaluation and price increase based on that. Had no notification or explanation of an evaluation by Pacifica taking place and we were billed early because of that. We did get an explanation after, but with the yearly increase and that increase, it went up [fee removed] a month. A bit hard to take all at once. We are not sure about the meals and dining services but it must be good as she has gained weight. Maria seems happy and well cared for.... Read more
Luxurious, sunny retirements wait at Pacifica Senior Living Hillsborough in Chino, California. This assisted living and memory care campus offers a resort-style environment with landscaped walkways, wrought-iron terraces, and a wealth of exciting amenities to explore.
Find personalized care for your loved one with Pacifica Senior Living Hillsborough’s respectful, insightful health assessments, regular wellness checks, and a range of on-site medical services.
Enjoy satisfying meals three times a day served fresh in a restaurant-style atmosphere. And with housekeeping, personal laundry, and transportation services, your loved one can enjoy a stress-free retirement.
Shoot pool in the billiards room, curl up with a favorite book from the library, stroll along tranquil walkways, or join in one of the community’s regularly scheduled activities. Weekly social hours, life enrichment programs, and more create an enriching environment to fill your loved one’s retirement with joy.
Pacifica Senior Living Hillsborough offers pet-friendly studio and one-bedroom floor plans. Units come equipped with kitchenettes and attached balconies.
To explore the licensing information and compliance histories of senior living communities in the state of California, visit the California Community Care Facility Search directory.
Top 5 Safety Considerations for Alzheimer’s Disease in Memory Care
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Learn more about the Best of Senior Living awards and this year’s winners. See all 2024 award winners.
Total monthly costs depend on room type, select services, and the level of care needed.
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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A Place for Mom has scored Pacifica Senior Living Hillsborough with 9.7 out of 10 using our proprietary review score based on 47 reviews in the last 2 years. Over all time, Pacifica Senior Living Hillsborough has 235 reviews with an average "overall experience" of 4.8 out of 5.
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We had some issues with their evaluation and price increase based on that. Had no notification or explanation of an evaluation by Pacifica taking place and we were billed early because of that. We did get an explanation after, but with the yearly increase and that increase, it went up [fee removed] a month. A bit hard to take all at once. We are not sure about the meals and dining services but it must be good as she has gained weight. Maria seems happy and well cared for.
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Response from Pacifica Senior Living Hillsborough
September 27, 2024Hi Rhonda, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
We moved my mom to [facility name removed] since [date removed] and our family and my mom are very happy. It has been a great experience there! They did not have one family affair involving memory care with assisted living. Memory care at Hillsborough feels like a mental institution. You could not visit whenever, they would throw you out at 7pm.
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Response from Pacifica Senior Living Hillsborough
September 12, 2024As a premier senior living provider, we are always open to feedback, but this review is a bit of a head-scratcher. We are very communicative about the hours that families can visit. During the summer it is until 8 p.m. while during the winter it’s 7 p.m. That said, as long as family members tell us they are staying later, we are fine with it. Due to safety reasons, it is important for us to know who is in the building at all times. We are glad that you have found a place for your mom that is a good fit for you and your family.
But in general still way too expensive! These places are must be making a boatload of money. I have recommended A Place for Mom to friends and on social media. I am very thankful for [name removed] who made it seem personal that I find a good match. I wish there was better government help with costs involved as it is outrageous the cost involved
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Response from Pacifica Senior Living Hillsborough
August 27, 2024Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living Hillsborough.
Everyone I met and who assisted me has been fabulous, supportive and knowledgeable. I am happy to be moving in. Special shout out to [name removed] for her kindness and availability!
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Response from Pacifica Senior Living Hillsborough
July 29, 2024Thank you Anonymous for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
I am very impressed with the friendship throughout the facility. Everybody is so nice and professional.
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Response from Pacifica Senior Living Hillsborough
July 29, 2024Hi, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
Everyone is very nice. The facilities are clean and beautiful. We immediately know this was the one.
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Response from Pacifica Senior Living Hillsborough
July 29, 2024Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living Hillsborough.
Excellent Service, love the accommodations. Customer Service & medical department is top-notch. Look forward to my mom's Stay.
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Response from Pacifica Senior Living Hillsborough
July 29, 2024Frank, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Hillsborough!
My experience from the beginning has been exceptional. From the moment I walked into the lobby, I was greeted with friendly Hello's & Smiles. My TOUR is what sold me on this place. The Lobby was clean & metalous. the courtyard, and dining hall, salon & theatre were pleasing!
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Response from Pacifica Senior Living Hillsborough
July 29, 2024Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living Hillsborough.
[name removed] was extremely helpful we had no idea how to get around the barriers that presented themselves, but she informed us of avenues to get my parent admitted. She helped us check in and answer my question I have.
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Response from Pacifica Senior Living Hillsborough
July 23, 2024Anonymous, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review, we’re so happy to hear you’ve had a great experience at Pacifica Senior Living Hillsborough.
There is a feeling of caring. The staff doesn't stay in their offices. They are available. There were more smiles among the residents. Several had nice displays of residents crafts but residents were all in there rooms. One that I visited offered me lunch but didn't allow any time to eat. Too much business and not enough caring. Here the sales personnel take time to answer questions and visit residents. I wish that I had moved here sooner.
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Response from Pacifica Senior Living Hillsborough
February 29, 2024Hi Louis L, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
Absolutely wonderful & stress free!
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Response from Pacifica Senior Living Hillsborough
January 10, 2024Hi Andy A, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
Many thanks to [names removed] for making our mother's transition to Pacifica smooth & easy. The staff is caring and always willing to help w/ our mothers needs. She is happy to be there and feels safe. She has already made friends & loves chatting at meals!
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Response from Pacifica Senior Living Hillsborough
January 10, 2024Hi Susan D, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
All of our experience throughout the whole process was an "A" grade.
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Response from Pacifica Senior Living Hillsborough
January 10, 2024Hi Robert S, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
My mother had a stroke and still not ready to live at home. Pacifica came to the rescue. From the walk-in tour to contract signing - they have bent over backwards to help us. It was priceless to see my mom smile and feel @ home right away. Thank you!
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Response from Pacifica Senior Living Hillsborough
January 10, 2024Hi, thank you for leaving this detailed review about your experience with our community! We always strive to provide top quality service and are pleased to hear that you enjoyed your experience here at Pacifica Senior Living Hillsborough. Thank you again, we hope that you have a great day!
We picked this community for the affordability, location and cleanliness. It must be stressed this facility stands out in the area of commitment to caregiving. duties with professionalism They continually demonstrated patience, warmth and respect in the handling and care of residents and families.
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Response from Pacifica Senior Living Hillsborough
December 20, 2023Thank you Rosemary for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
The staff is so nice here. Everyone treats me so well, they make me feel so welcomed already. I look forward to going to the dining room, food is very good.
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Response from Pacifica Senior Living Hillsborough
December 7, 2023Hi Mario L, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
Thanksgiving dinner was so delicious. [name removed] [name removed] and [name removed] worked very hard in the dining room to make everything go like clockwork. They made everything wonderful.
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Response from Pacifica Senior Living Hillsborough
December 1, 2023Thank you Tom F for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
We were seated promptly at a lovely table with pretty fall flowers. We were served a lovely plate of turkey, ham and yummy stuffing. The servers were very gracious. Guests were happy!
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Response from Pacifica Senior Living Hillsborough
November 30, 2023Hi Joanne E, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
The food was delicious. The staff was friendly and helpful. It was very well organized
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Response from Pacifica Senior Living Hillsborough
December 1, 2023Thank you John B for your positive recommendation of Pacifica Senior Living Hillsborough! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
What a fantastic event for the residents! We enjoyed a delicious dinner and festive atmosphere! Well done!
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Response from Pacifica Senior Living Hillsborough
December 7, 2023Hi R E, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Hillsborough.
See what the neighborhood has to offer and what’s nearby:
Pacifica Senior Living Hillsborough offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Pacifica Senior Living Hillsborough 9.7 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (909) 548-2100 to reach a resident at Pacifica Senior Living Hillsborough.
To reach a resident at Pacifica Senior Living Hillsborough call: (909) 548-2100
Studio, 1bd, 2bd, Semi-Private
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
If you become aware of any information that should be updated or noted, please contact A Place for Mom.
A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.