Pacifica Senior Living Bonita

We would give a 3 on each with meals and friendliness of staff a 4. We don't think there is enough staff and they don't spend enough time when mom needs something done. They rush and make her feel bad about spending time such a showering. The pharmacy consistently runs out of medications. My mom will sometimes go a week or more without them. This is a huge problem!

What we like the most about Pacifica Senior Living is the personal care to all and we would recommend this community to other families who may need a place for their loved ones.

I would recommend to others.

The staff very friendly, the lady in charge, not so much. With Hospice, my Mom was safe, no longer alone, and was in the best place we could find. They did a good job, especially when she was in her last days, and many bathroom accidents. They did not stick to the plan in her last days to be checked on every two hours. I would recommend them. Nothing is perfect, but I felt the staff made a big difference. Also, they were very good with revising invoices when there were questions of the level of care.

Met [name removed] for a tour to check out Pacifica for my mom moving from NY. [name removed] is amazing!! She not only is a wonderful tour guide to tell us all about the facility and what it has to offer, but she practically knows all the residents as well as the stuff. She was kind and gentle to everyone. It was great to see all the residents out and about and talking to each other. It was also very great to see how well the staff communicated with each other and how kind they were. Everyone looked as if they enjoyed their jobs and the residents looked very happy.

I am so pleased with the services that my mother has been receiving at Pacifica. The community is clean, the food is delicious, has a great variety of activities and wonderful caring staff. The down fall is the business office director has messed up my mothers billing multiple times, has not cashed her rent payment on time more then once and is full of excuses. She never responds unless you go into the community to speak to her directly. If you have questions and want your questions answered the best people to go to are the Executive Director or sales Director.

I love how they treat her. Her room and others areas are always very clean. The staff is wonderful! Her care and med techs are great. Meals are given 2 choices and my Mom enjoys them! On activities she being 100 doesn't participate much. But they seem well organized. $$ is not over what seems reasonable for the care my Mom is receiving!

My brother is now in a safe and caring environment and I can go to sleep at night knowing he’s getting the care he needs while retaining his dignity as he battles dementia. Pacifica Assisted Living is an incredible place with an outstanding and caring staff and I found it thanks to A Place For Mom. After a disastrous stay in another facility where my brother was taken to the Emergency Room after only his third day due to a fall in his room, I truly appreciate the value of the care the Pacific’s staff provide. They are a wonderful group of people and make all the difference quality of the care my brother receives in his new home.

Excellent! Except one of the selling points for me was that they provided transportation to and from doctor's appointments, and they do not. I've had four different appointments in the last six weeks, and a ride was provided for only one of them. Uber costs really add up. It costs approximately $40 for a round trip.

When I came into the community to tour there were a group of residents singing with a young lady with an angelic voice. They all seemed so happy and adored her. I signed in for my tour and the receptionist called over [name removed] the Marketing Director. She was the one singing with the residents, as many tours I’ve been on I’ve never see the Marketing Department interacting with the residents besides passing through on tours. This made me feel really confident about bringing my dad here. I could really see she genuinely cared about the seniors and wasn’t just there to sale rooms. She took me to a room to talk and gather my father’s information. I have been so frustrated and overwhelmed by this whole process finding the right place for my dad. During our conversation i embarrassingly broke down crying as I was explaining my dad’s decline. [name removed] was comforting helped me understand this is a hard process not only for dad but for me myself. She was very caring and showed compassion.

Great & have plenty of activities to do. Always clean & things to do (cards, bingo, board games).

Very sweet staff. Food is great. I had a pleasant tour and moved my mother in this year.

The staff are accommodating and welcomed us nicely. The food is great. The place is beautiful and the residents are nice as well!

Pacifica is the best place I toured. I'm thrilled they had room for me. I have lived here for over a year. I feel safe and secure an cared about. Our home here is beautiful and spacious.

The building is looking to much better and modern since the construction has been done. Seems a lot more new residents have been moving in as I seen the dining room full. They had a family Holiday party for the residents last week which showed a lot of planning and dedication to make the residents happy. The maintenance staff was dressed as Santa and taking pictures with people by the fireplace which is going to make a beautiful holiday card. He was the perfect person to play Santa, my mom loves [name removed], he goes above and beyond. I am overall happy with making the decision to move my mother there.

I came in on a weekend recently looking for Memory Care placement for my father. I didnt know what questions to ask or the process of moving a loved one into a retirement home. The Marketing Director knew a lot about Dementia that i was blown away. She went over everything step by step as well as provided us with paperwork for the doctor as well as additional resources to help with my dad. They dont have available rooms in the memory care right now but she still toured us and spent a great amount of time helping us. At the end of the tour we asked to put my fathers name on the wait list. She also gave us a variety of places to look at that are within our price rage but also good communities since I need to move my dad asap.

Bonita Is doing amazing. The new Executive Director has already made so many positive changes in the past month. The community has great communication, dedication and team work. The Marketing Director hosted a wonderful Christmas party for the residents and families. It was the best event since my mom has been at Bonita. The Marketing Director is a jack of all trades and always so happy and pleasant to be around. I am happy I moved my mother into this community as she is socializing now and attending activities.

I would recommend. We picked this community because of the value, facility itself and the staff.

I came into Pacifica looking for a memory care short term stay for my mother. The sales director was very helpful and shared information about Dementia that gave me a better understanding what my mother is experiencing and gave me tips on how to care for my mother. The community seemed very well kept. When leaving my tour I was given cookies from the kitchen which were freshly baked.

What a lovely experience .. the marketing director , [name removed] was so polite and so informative.. I left knowing and understanding so much more of Alzheimer’s and dementia.. And by the way the patients seemed so happy I know my mother will be well cared for. I have such a feeling of both relief and thankfulness.. the staff was friendly and working hard.. such a lovely facility