Westmont at San Miguel Ranch

They're all very nice and caring. Mom loves it there. As far as the food goes, They all agree that the food is too dry. They've asked for sauces or gravy to make it better.

At the end of April, my mother began her stay at [removed]. The initial sense of comfort I received when seeing the house, as well as how warm and polite the personnel were, were determining factors in our previous choice of Westmont at San Miguel Ranch. We felt at ease and certain that my dementia-stricken mother was in safe hands. The Director is amazing and is always willing to go above and above to assist. If there are any problems, he communicates quickly. Furthermore, the activities director does an outstanding job of organizing interesting and imaginative events for the residents. My mother adjusted better than expected and is thriving in her new neighborhood. She enjoys taking part in any and all activities.

The staff was friendly, helpful to my mother in law, kept her involved in activities, she was content and ate well. We felt it was a good choice in having her stay there. We were pleasantly surprised as we have heard people say not great things about many care facilities in general. This was our first experience with a care facility and we were very happy with the care. We thanked everyone for their care when we brought her home.

If there was a 0 rating, I would put that for all 7. We did not have a good experience there. We ended up moving my loved one after a few days. I would tell others to be very clear on move-in expectations. Understand their process and INSIST on having things in place b4 your loved one is moved in. Show up at unexpected times to check on conditions.

This has been a good experience for my dad and I would highly recommend this community for you or your loved one. They have activities like a navigator program for the residents with MCI, a happy hour, and also weekly outings in the community and more to keep the residents busy. They also have movie time, afternoon community game time and lots of holiday activities. The staff are great and always available I am very favorable of them.

We chose Westmont at San Miguel Ranch because of the facility itself, it is very nice and well kept and I just got a good feeling from the people that I met here. It is very clean, warm and welcoming. They were very good at communicating and answering all of our questions. The size of the rooms are very nice. They also have a lot of activities provided for residents as well. I would absolutely recommend them to others looking.

I would be very careful they said that I would get a refund and I was never given a refund from this community. They said that they would come to the room to get him for programs for his memory and they never did this. I always had to remind them to see when someone was coming to get him.

Beware of the budget lady. Make sure your bills are correct. Everyone is great. It is a nice place. I would recommend the community for other's loved ones. My loved one enjoys the food here. There are bus trips to shopping and sites, bingo, bands, different social groups, social parties, and more for the residents to choose from.

Getting in they love you, after sending my mom to the ER on 3-24 by mistake as admitted by Amy the care manager and told they would take her back they kept charging me for the room and was supposed to be sending invoices for care so I could submit for reimbursement. On 4-5 she refused to eat so it was Hospice or skilled nursing. Since then I cannot get a detailed invoice for reimbursement and they say they can't nor will they manually do it. VERY FRUSTRATED!!!

This is a very nice location. a bit out of our price range.

the facility is very large and hotel like. Doubtful they have enough staff. It does look nice and has many activity rooms. Just not well suited for High assisted living.

Very nice place. Clean with many amenities. Looks like a distinct possibility.

We are very happy with this community we like that it is a single story and the memory care unit is well secured. My mom does get to join the other residents in the activities and she always has a care giver with her and even when we join her for lunch or dinner we make sure we take her to the main dining area. Everything is nice and clean and well kept up and the staff is very nice and friendly. We have just started using the resident doctor for my mom's care there so I am just learning all the ends and outs of how this works. Most of all we are glad that she is close to family so that we can visit often.

I thought the staff were very friendly and did an excellent job with my tour of their community. This really is a very nice community, clean, and it looked like they had plenty of activities but it is so far out in the middle of nowhere with not much else around and too far from my home.

Overall, I am happy with the care my father is recovering at Westmont. They could use a little fine tuning, but the care is strong. The food is excellent and the facility is always kept very clean. We are happy with our choice.

The staff that gave my loved one and I a tour of there community where friendly and welcoming to us. They had a very clean facility with lots of great amenities available to all of there residents. I have no complaints about our visit, they just would not take my dad. They said he needed more care then what they could provide.

[Removed] was great; very energetic and loves her job; fairly new facility however can provide companion care as well; one fairly large courtyard for residents to come in/out freely