Orchard Valley At Wilbraham

The facility itself is fairly old so climate control can be an issue at times. The food in dining room is fair but not great. Service can be difficult as they are only allowed 2 servers. Space is limited and often times seating can take some time. That said, they are making adjustments to allow for more seating. I find the activities are a bit lacking but perhaps that has to do with the clientele ie memory compromised. I feel that the deficits of the facilities age are reflected in the price. Overall it is a lovely safe place. Mom gets what she needs and the staff is very friendly and cares about the residents. She has adjusted well and is very happy there. I would recommend it.

Very happy with Orchard Valley, staff is friendly and attentive, facility is clean and well maintained. Mom is very happy and loves her apartment. I would recommend OV to anyone looking for their loved one.

My mom is so very happy at Orchard Valley. The administrative staff is very flexible and easy to work with. My mom loves the food and the many activities that take place. The staff that takes care of her is patient, caring and supportive. She loves her room and they keep everything so clean. She couldn’t be happier.

I spent a month at Orchard Valley for respite care. I entered in a wheelchair. Progressed to a walker. And walked out barely using a cane for balance. My studio apartment was very nice and the food was restaurant quality, especially breakfast and dessert. Breakfast was what you wanted and cooked to order. The staff was efficient, caring and friendly. They actually threw a farewell Happy Hour party for me the day before I went home. I was sorry I needed it but thank God places like this exist when we need them! Thanks and bless you!

My mother lived at Orchard Valley until her passing earlier this year. She really enjoyed all of the activities especially bingo and cooking in the country kitchen. The staff is wonderful and treat all of tds he residents with compassion and respect. My mother's apartment was beautiful. She really liked it and the building and grounds are kept up immaculately. The meals were fabulous.

This facility is a great place. Location is great. They're very responsive to questions and concerns. We've had a very positive experience. Housekeeping is daily and could be been a little better as far as her room. At times, there were spills on the floor, etc. But it could have been that she didn't let them in, too. I'm not sure. The facility itself is always clean, though. I don't have experience with the meals or activities. I would recommend them to friends and family.

The community looks very nice when you first walk in, it has a very homey feeling to it. Looking at the activities they seem to be very good and we would recommend the Orchard Valley to others.

The person who took me on the tour seemed knowledgeable and understanding. She took the time to introduce me to each of the support staff we ran across in the course of the tour. The rooms had more of a "hospital" or "nursing home" vibe but were bigger than the previous facility. Perhaps it was just an older building than the other. still, the support staff seemed caring and efficient. I have to remember that a memory care unit is necessarily different from an assisted living facility.

One of my issues was they gave us a wonderful introduction to the place. It seemed incredibly warm and friendly. I thought the services they provided were spectacular. But as we moved through the admissions process, I felt they were pushing us to take make services than we wanted or needed. And it seemed like there were some things that were told to us prior to entering that were not so true once we got in there. To be fair, as soon as we moved our loved one in, they had a Covid outbreak among the staff. I would guess that our experience would have been quite different had we not been in that situation. I was very frustrated and upset with the staff for bringing Covid into the facility, and they had a really hard time getting it under control. I would guess some of it came from people gathering at Thanksgiving. But I'm sorry, you work in an assisted living facility with vulnerable, elderly people. And I think people should be more aware. They had a hard time quelling the infection in the staff, and then it started spreading to the residents. My loved one did get Covid. I don't think that was her primary cause of death - she had heart failure compounding the situation. One of the things that actually drew us to Orchard Valley was the fact that they had gone the whole year, all the way through to December, with absolutely no Covid in the facility. So I was impressed, and felt clearly they were doing something right. But maybe everybody got tired of all the precautions by Thanksgiving. Even so, overall it was a good place, they were just experiencing unprecedented challenges due to Covid. So there were definitely some things that were not okay, and definitely some things that were really great. They did a pretty good job keeping the place clean all the time. And it was a beautiful facility. They were offering activities, which was great. And my loved one particularly enjoyed the mindfulness and aerobics activities. The care was sometimes good and sometimes bad. She had OT and PT services there, which were really helpful to her, and those staff were very friendly. But Orchard Valley made a pretty serious supply mistake regarding our loved one's incontinence care. We had told them from the start that she was incontinent, and one day they called to tell us she was entirely out of pants and that they had absolutely nothing for her. I was completely appalled. How can that happen? I imagine these types of things were due to Covid and the fact that they were short staffed. The whole situation was really hard for me. I was immune-compromised, yet they would still ask me to come in and do things while there was active Covid in the facility. I did what I felt I had to do it to take care of my mother, but it made me very uncomfortable. She was there for such a short time, about six weeks. So perhaps this is not the best overview of what the facility is like. But it is what we experienced during a Covid outbreak in her time there. I will say that they were incredibly helpful at the end. They gave me good guidance and were very caring. They cared for her as best they could, but how do you properly care for people who are dying when you don't have enough staff? But they were very helpful to me and provided me with very good information, and I felt we ended up doing everything we could for my mother at the end. And part of that was on them, because they were so helpful.

The cleanliness of the community was excellent, however we still could not go inside the community due to the covid restrictions. They took excellent care of our loved one there, there was one woman in particular that treated my mother like she was her own. She would go in after hours and tend to her, and on the night she passed she stayed with her throughout the entire night and never left her side. Our mother at one point had to go into rehab at another facility and the manager fought for us to try and get her back in this community quickly so they could continue caring for her. We highly recommend Orchard Valley, we were very fortunate.

We chose Orchard Valley because they were one of the only facilities we could find that took her level of care. Most places said if she was not somewhat ambulatory they would not be able to take her. The room sizes here are average, she is in a studio. It is an older building so the doorways into the bathrooms aren't meant for people with wheelchairs. I would recommend the facility.

The overall appearance of the community was fine, however my father's room was always unclean and continuously had an odor. They should be checking on high risk residents more, especially during the night. For those who are known fall risks, it didn't seem that they had adequate protocols in place to protect them. The staff communication with the family could have been better. We felt that a lot of times aspects of my father's care were not being properly communicated with us. Now that my mother is in a different community with better care, I can see the lack of communication much clearer. We did not feel Orchard Valley was a good value. My dad was only there for a few days and the price was very steep. We saw a lot of fees, like community fees and service fees, added up quickly. We thought it would make a lot more sense if they could have charged us one flat fee for care and prorated us for the time he was there.

High quality, professional Assisted Living community. We liked it. It was a transition for my mom, but she adjusted quickly. They have a really nice garden area that is easy to access by the residents, It is secured and feels like a park. The food is pretty good. The sales person over promised and under delivered. She said my mom could get help with her dog and when we moved in that never happened. Otherwise we were happy.

A very good place for my cousin.

From the moment I entered the grounds I was impressed with Orchard Valley. The location and layout of the facility was inviting. Arrived early to evaluate spontaneous reactions and resident observations. The facility and staff interface with residents and my tour were most impressive. The cleanliness and brightness of the entire interior layout gave a warm friendly home-like feeling. Definitely comfortable with my first impression for a prospective resident.