The Wellington at Springfield

My mother was there, and I can tell you the care is second rate. The memory unit is nothing like the assisted living. People in that unit suffer with dementia the hands-on staff consist of anyone who will take the job, job openings in that unit are a revolving door. These patients cannot speak for themselves. Both my brother and sister and I brought many issue`s to their attention, both to the staff and the management, we were always yes `ed to death with no results or at least long-lasting results. Many times, one of would go as we tried to make a point for one of us to drop in daily, and she would be in need of an undergarment change. Simple instructions like applying the daily pain patch to her were ignored. It always amazed me how the half hour check in sheet would be already filled out and initialed for the entire day. It was not a well cleaned unit. .A raging infection from not being cleaned properly after bowel movements. 30 days intravenous /hospital inpatient.

They need to know that the rent is going to be all of their loved ones money minus $100. We ended up owing the Wellington a lot of money because it was not [cost removed] a month it was everything minus 100 of her monthly pay. When we first signed up for my mother-in-law to go to the Wellington they told me that the rent was $12.50 a month and then a new lady named [name removed] to go over and she said no it's not [cost removed] it's everything minus $100 of her social security check. That was not at all what we were told.

My grandma is currently moved somewhere else due to a UTI that got so bad she had fallen and was in the hospital with a blood infection. I would not recommend The Wellington at Springfield to anybody.

We are really happy. She is very comfortable and has met a few people. She has been painting a lot and sharing her paintings with the place which I think is really really positive. I would recommend it to others looking for a place like that and you have been tremendous help as well. I think our prices are going up again and that is always concerning especially when it's not a one percent or 2% increase but a tremendous increase for someone on a fixed income.

My loved one is a resident at The Wellington at Springfield. I would say that the housekeeping that they advertise for each apartment never happens. She has been there for a year and has only had someone come in to clean three times. The food is okay, it takes an hour most days to even get served. The Cable is advertised as included at a basic level. The cable never works. It's broken more than it is on. It's satellite TV. If you need a repair in the apartment, it takes weeks even months to get it done. It took three and a half months for my loved one to get a new washer when hers broke.

I would recommend to others.

We had difficulty confirming a move in date for my mom. There was nothing The Wellington could do about it, but they were terrible about communicating with us. I needed to call repeatedly to get an answer. The internet and cable were not usable. We ended up purchasing our own so that we could ensure my mom had them. My mom is not a huge fan of the food, but I think part of that is she used to go out to eat with my dad before he passed, and she misses that. Overall, I would recommend The Wellington to others. The apartments are much nicer than others that we saw. A full kitchen and a washer and dryer in the unit was a must for her. For the price, I don't think there is anything better out there.

In November our building's director came to me and asked me to give up my two bedroom apartment because in management's opinion I wasn't paying "enough" rent. I was willing to negotiate and move to a one bedroom unit. However a few days later she came to me and told me it would "Be in my best interest" to move to assisted living. I refused to move to assisted living. I am a healthy 80 year old; I have no physical or mental limitations. She told me I had to apply for PACE assistance, because the state would pay an additional $3,000 and my share would only be $2,000 per month. I told her that sounded like insurance fraud and refused and I didn't believe I would qualify for the program. She said I would qualify based on my age alone She told me that they would raise my rent and evict me when I couldn't pay it

The move in process was smooth. Communication can be tricky and I often have to contact a couple of times to get a response. Housekeeping is doing a good job of keeping the apartment clean. There's a nice variety of activities and residents are encourage to participate. I would recommend; the price is reasonable for the level and quality of care.

Hello my mother has been happy at the Wellington. She often says the girls working at the front desk are nice and helpful. I like that my mom has a safe place to be. I love that she could bring her dog there and have direct outdoor access. I would like to add that I think it would be a nice addition to have a "nice" outdoor area to sit. The gazebo is not at all nice. I also see residents sitting on the benches by the front door ( they get to look at parked cars). It's too bad that off the back of the building or over the carport area that there wasn't a furnished patio large enough so several people could get together. Has that ever been discussed? Also, the view out the back is not very nice with all the trash surrounding the dumpster. I can volunteer my time to discuss the outdoor if it would ever be an option. I've decorated senior centers and have a good eye for design. Also, in the new year, If you're interested in adding yoga to activities I would volunteer to hold a class once a week , when I can

I think they are understaffed but my uncles primary caregiver is INCREDIBLE. They have alot of information and make you aware of what your loved one is doing...they even send pictures via email which has been great.

My loved one is currently a resident at The Wellington at Springfield and this facility has been overall very good for her so far. I think this is a wonderful facility. I will say that for whatever has been an issue, and so far it has been minor, the staff are very ready and willing to make corrections. They listen and seem genuinely concerned. My loved one is very happy at this facility. I would recommend The Wellington at Springfield to family and friends.

I have already recommended to a friend. We picked this community, because of the friendly atmosphere and it being small and affordable. I would tell a friend, that everyone is very friendly , caring and very helpful

Almost impossible to have anyone return phone calls. Very frustrating when dealing with elder issues and no one returns calls to go over treatment options. Second time we've had this issue. Other than the communication issues good value for the money.

This has been a great experience for my loved one and family. The staff are very friendly. They are quick to respond to the family's questions, when we have questions. My loved one is very happy here. Everything has been exceptional. The only concern our loved one has is to make sure that the residents moving in are vetted better with prior communities they have lived at, or asking former residents and friends about the future resident moving in to this community.

We were overcharged, they only checked on [name removed]three times, to see if they had taken their medication. The bus driver quit and I was assured my loved one would be transported to the doctor but had to hire elderly bus. my loved has dementia and had to rely on public transportation. I was terribly worried about them while I was in another State on personal business. Cleanliness of the shower was poor, it had mildew. Never again!!

Welcoming environment

The staff is wonder. They have a stellar work ethic and are very professional with good manors.

I found the community to be quite clean and welcoming.

I was very nervous about begginning the retirment, but it seemed like the next step because of my health issue, but it seems like it could make a great fit for me.