Oaks at Suwanee Creek

What our family likes the most about the Oaks at Suwanee Creek is the staff and caregivers. We appreciate their attentiveness and being able to contact management directly if there is every a problem. It is a smaller community which is easier for our loved one to make friends.

I'd say it requires vigilance on the part of the family to get adequate care. There has been a fair amount of turnover at leadership and staff levels. Experienced delayed notification of a fall that required hospitalization. Some staff are very friendly and attentive, others seem to do the bare minimum. I'm beginning to believe this is an industry-wide issue (this is our third location and had similar concerns at the others).

The review is for the assisted living facility only. I have heard good things about the memory care side which I think is the only reason this facility is still limping along and barely operating on the assisted living side. In two years: 4 Executive Directors, 3 Sales Managers, 3 Activity Directors, 3 cooks. Exceptional care staff and med techs are thankfully able to provide care in spite of management incompetence. Communication with residents and families is limited to email. Concerns are never addressed, resolved, or improved. Food is terrible. Morale is at an all time low among residents. Many have left with more leaving. Management only interested in offering excuses if you can management to speak to you at all. Lots of liability issues being covered up and ignored. Every facility in the area is short staffed and has the same issues but other facilities seem to have management in place to communicate and address the issues and work to resolve problems.

Based on the experience so far, we do like some of the staff and my mom enjoys them and some of the other residents there. However we do believe that some of the staff turnover is causing some issues. communication regarding health status of mom was lacking.

Oaks at Suwanee was a brand new facility so it was very clean and beautiful. Most of the people were very friendly - I only had an issue with one of the caregivers -but overall they were very accommodating and helpful in our situation. I would recommend them to others.

This is a good place to have a loved one. There are times that the staff can be slow on follow up of tasks that should be taken care; however, most of the time this is happening in a timely manner. The staff communication is good with the family about upcoming activities. It would be nice to have more of my questions in a timely manner. There are three meals a day served to the residents. It would be nice to see choices made available to the residents. There has been staff turnover, and there has a recently change in administration and I feel this will make it better for the residents and families.

Beautiful place. [Name removed] did a great job showing us around. This will be the place that we move my mom when her home sells in Minnesota. We tried lunch and it was very tasty. Great staff, food, and beautiful setting.

I live at Oaks at Suwanee Creek and have since the day they opened the doors. I have been very happy here and feel very blessed to be a part of the Oaks family. It is a very beautiful place to call home. The staff is very loving and I feel as if I am a grandfather of them all. I can say I am very happy to call this facility home.

Beautiful facility that feels like home as soon as you walk through the doors.

All I can say is wow! Absolutely beautiful facility. My wife and I visited while searching for a new place for my father, and it was the best place we looked at. The staff was friendly, food smelled great, activities were booming, and the rooms were a great size. No need to look any further than Oaks Suwanee Creek!

My parents were living in memory care at another facility last summer and needed to move. When we found the oaks, it was a breath of fresh air… The facility is amazing, but the staff is what really sold us. They truly care for residents. We found most facilities leave people in their rooms all day. The Oaks gets residents up and at breakfast every morning. They have a huge cozy common area with access to a covered patio/fountain. The residents have activities all day like games, puzzles, bingo, movies playing Wii, and field trips. Since moving there, my parents are very happy and always have smiles on their faces. Many times I go to visit and staff members are engaging with them. They’ve made friends here. This is a community environment. It’s a very different structure and concept than other memory care facilities we’ve toured. Just can’t say enough good things about it!

My husband and I visited as we are looking for a loved one. It was a gorgeous facility and had beautiful rooms! The size of them was much larger than we anticipated and seemed like it would be a great fit for our family... This has been a lengthy process for us, but I believe that this is the community that we will choose! The staff was incredibly welcoming, the food looked great, the activities looked fun, and the list goes on! What is not to love? Thank you for providing us with a wonderful experience during our visit.

This community is such a warm, welcoming, family oriented place to work and live. I walked in for an interview here as nervous as one could be and the second I walked in the door I knew I was home. You get a very warm welcoming feeling when walking into The Oaks at Suwanee Creek. The staff is all happy to be here and caring for such wonderful residents. The residents all enjoy themselves and are genuinely happy to be living here. Hands down this is a great community to spend my days in. Its a very warm and rewarding feeling to love going to work in such a great community and for such a great company overall.

This is a stunning community with a wonderful culture. The team is dedicated to providing the highest caliber of care to their residents and families! [name removed] (Executive Director), and her team make incredible efforts to ensure that this community is truly the best option for seniors in the area! Top notch and feels like HOME when you walk in.

We moved my father-in-law from home care in Savannah to Oaks Suwanee Creek Memory Care about 2 months ago. I think as a family we did just about everything wrong:) BUT picking Oaks is what we did right! We couldn’t be happier with our decision. It’s a really well run home. It was a tough adjustment at first but my father in law is settling in and doing well. The staff is amazing! It feels like a big family and we rest easy knowing he’s being well cared for. They also have taught me so much about caring for someone with Alzheimer’s. I love visiting!